Skip to content
‹ Back to IndustriesRetail

Lead the Retail Evolution: Implement Self-Service Solutions for Enhanced Retail Operations

The retail sector is undergoing a transformation with the increasing adoption of self-service solutions for pickups, drop-offs, and returns. Position Imaging's iPickup Point system is at the forefront, offering an integrated solution that reduces wait times and staffing costs. By implementing such technologies, retailers can enhance customer experiences and maintain competitiveness.

This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.

Promoted content from Position Imaging on MarketScale.

By Software And Technology · · Customer LoyaltyIpickup PointPosition ImagingRetail Industry
Share

Key takeaways

01

Retailers are adopting self-service solutions to meet consumer demand for convenience.

02

Self-checkout systems are projected to grow by 30% as 73% of shoppers prefer handling returns themselves.

03

Position Imaging's iPickup Point system streamlines pickups and returns, boosting operational efficiency.

Free workspace

Turn your Retail expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

The retail landscape is witnessing a significant shift towards self-service solutions for pickups, drop-offs, and returns, driven by consumer demand for more convenient and efficient shopping experiences. This trend is underscored by a 30% projected growth rate in the adoption of self-checkout systems and a clear preference from 73% of shoppers who desire to handle returns by themselves.

This trend is underscored by a 30% projected growth rate in the adoption of self-checkout systems and a clear preference from 73% of shoppers who desire to handle returns by themselves.

However, transitioning to such systems presents challenges for retailers, primarily due to the traditional in-store pickup and return counters being labor-intensive and prone to creating customer friction. Retailers are, therefore, in a race to develop solutions that can meet these evolving needs without compromising on customer service quality.

Position Imaging's iPickup Point represents a cutting-edge solution to these challenges, offering a self-service system that streamlines pickups, drop-offs, and returns for both customers and retailers. By integrating iPickup Point, retailers can significantly reduce wait times, lower staffing costs, and minimize the manual effort traditionally associated with in-store returns and pickups.

By integrating iPickup Point, retailers can significantly reduce wait times, lower staffing costs, and minimize the manual effort traditionally associated with in-store returns and pickups.

This not only enhances the overall shopping experience but also frees up staff to focus on in-store customer service and sales, thereby increasing operational efficiency and fostering customer loyalty. The adoption of such technologies is crucial for retailers aiming to stay competitive in the rapidly changing retail environment, making Position Imaging's solutions a key player in shaping the future of retail.

Video TranscriptExpand ↓

Self checkout for pickup drop off and returns at retail, is growing at a thirty percent projected rate. Plus, seventy three percent of shoppers want to handle returns on their own, even though most retailers are not equipped for them to do so. It's no secret why retailers are developing solutions to adapt. Current returns processes create friction for the customer, It's costly and labor intensive to staff the online pickup and return counter. In store pickup and return counters are manual and labor intensive. This results in less time for retail associates to and sell to in store customers, shoppers feeling frustrated at long wait times, and missed opportunity to capture the loyalty of omni channel customers. So how can retailers adapt? To learn more and contact our team, visit position imaging dot com slash I pick up.

Part of this channel

Position Imaging

News, updates, and expert insights from Position Imaging.

Visit the channel

Your experts belong here

Every story in MarketScale Retail starts with a company putting its merchandising leads, store operations teams, and category managers on the record. Buyers are already reading this topic. The only question is whose experts they find.

Category buyers trust operators, so your merchandising leads shorten the distance between first search and first call.

Book DemoSee how it works15 minutes, straight to a calendar.

About the author

SA
Software And Technology
B2B Weekly

The week in Retail, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Retail: are you visible to AI?

Before they reach out, Retail buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Retail expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your merchandising leads, store operations teams, and category managers into the articles, video, and social content Retail buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Retail Insights

Hackers hit supermarket fridges across Europe again, three weeks after France

Hackers hit supermarket fridges across Europe again, three weeks after France

Grocery stores in at least nine European countries reported fridges and freezers pushed to warm temperatures overnight on November 2, three weeks after a similar attack hit hundreds of French supermarkets. Delhaize, Carrefour Belgium, Coop Sweden and SuperValu confirmed affected stores, ICA and SuperValu stores discarded or pulled chilled and frozen stock, and Belgian prosecutors opened an investigation. Danfoss said its refrigeration controllers were involved again, and Censys counts just over 1,000 of its StoreView interfaces still reachable from the internet. Nobody has claimed responsibility, and officials have not said whether the two waves are connected.

  • 01AFP counted nine countries hit; SecurityWeek said 100+ stores; Danfoss said its controllers were involved again.
  • 02A Belgian refrigeration executive said attackers forced evaporators into defrost mode, the same technique used in France, and Lupovis said most login attempts it saw used publicly documented factory default credentials.
  • 03CERT-FR and Greece's cybersecurity authority advise taking controllers off the public internet, using VPN access with multi-factor authentication, changing default passwords and replacing unsupported units.

Nov 3, 2026

Walmart commits roughly $6 billion to automate 25 US distribution centers with Symbotic

Walmart commits roughly $6 billion to automate 25 US distribution centers with Symbotic

Walmart and Symbotic expanded their partnership with a roughly $6 billion commitment to automate 25 US regional distribution centers over several years. Walmart says the move will help it offer a broader assortment, improve speed and provide more reliable restocking.

  • 01Walmart's roughly $6 billion Symbotic commitment is meant to increase storage capacity at its regional distribution centers and support upstream e-commerce inventory management. Walmart says the goal is a broader assortment, more speed and more reliable replenishment.
  • 02The roughly $6 billion covers work over several years. The deal also leaves room for additional projects across Walmart's global supply chain beyond the 25 regional distribution centers.
  • 03Watch whether Walmart names the 25 sites or extends work outside the US. Either would show whether the model spreads network-wide.

Nov 3, 2026

Stores ring up most retail sales but earn 5% of retail media revenue

Stores ring up most retail sales but earn 5% of retail media revenue

E-commerce was 17.1% of US retail sales in Q2 2026, leaving most sales to physical stores, yet stores draw only about 5% of retail media revenue, Omdia estimates.

  • 0143% of US retail media buyers with active in-store budgets say they underuse them. They cite activation complexity and measurement limits, which Fingoweb argues sit in software and data.
  • 02In retail media, “inventory” can mean screen time or shelf stock. Networks that sell ads need visibility into both.

Nov 2, 2026

Explore More Retail Insights

Read more expert perspectives from across Retail.

Browse Retail Hub

About the Expert

SA
Software And Technology

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Retail and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512