customer experience

Retail security tech that only counts catches quietly erodes shopper trust

Retail security technology usually gets judged on what it catches: the theft flagged, the incident recorded, the loss prevented. One security integrator who works on AI-enabled store systems says that view leaves something out. A system can rack up detections and still hurt the business it's suppose

Grocery Vision AI takes blame for network failures underneath

At peak hours in a grocery store, things start to slip. A self-checkout lane lags and customers get impatient. A camera feed drops. A Vision AI system misses the movement it was installed to catch. To store staff and executives alike, it looks like the new technology has failed. The source video arg

Retail tech rollouts slip when nobody plans for the live store

Most retail technology rollouts are planned as installation projects: order the hardware, schedule the technicians, swap the equipment, move to the next site. The part that usually goes unplanned is the store itself, which keeps trading while the work happens. Ross Page, SVP of Sales Growth at Telai

Physical Retail’s Next Infrastructure Layer: Item-Level Intelligence with Radar

Physical retail is under pressure to become as measurable and responsive as e-commerce. While retailers have spent years optimizing digital channels with real-time data, store teams have often had to make decisions with incomplete inventory visibility and delayed operational signals. That gap matters because stores still account for 80% of U.S. retail sales, making…

Self-Service BOPIS and Other Retail Trends

Retailers are reimagining fulfillment as consumers demand faster, frictionless ways to shop across channels

The Global BOPIS Market

Retailers are capturing a $700 billion opportunity by 2027 as consumers increasingly blend online shopping with in-store convenience

Revolutionizing Retail: IT’s Transformative Power

Technology leaders reveal how real-time data and network innovation are reshaping retail operations and customer experiences at scale

Lead the Retail Evolution: Implement Self-Service Solutions for Enhanced Retail Operations

Retailers gaining competitive edge by automating checkout and returns to match shopper expectations for speed and control

Retail Roundtable: How Serious is the Retail Shrink Crisis?

Retailers grapple with conflicting data as organized theft, store closures, and shrinking profit margins create uncertainty about the scale of the problem