Exceptional Customer Service in Healthcare is the Cornerstone of Building Patient Trust

This is this is straight straight out of Crumpton with your host, Greg Crumpton. Good afternoon, everybody. Welcome to another episode of Straight Out of Crumpton, the podcast that keeps on giving. Today, special guest, good friend of mine, Kevin McLaughlin. Kevin is the owner and proprietor of Complete Chiropractic Sports and Wellness, and they are located up in Durham, North Carolina. And, I wanted to have Kevin on today to talk about, some some things you may not think about in in medical and and the personal care space, but it's customer service. And, I'm an advocate for customer service. Y'all heard me talk about that a lot. And, you know, for me, that's air conditioning or what have you. But once I went to Kevin's, practice and and was a patient, so to speak, I was able to see how they deliver their their customer care, their patient care, and was, impressed by it. And I thought it would be cool to have Kevin on to talk about it. So, Kevin, welcome to the Straight Out of Crumpton podcast, my friend. Thank you very much. Thanks for having me. Glad to be on here. Totally humbled you asked me to come, so happy to join. Well, it's the hundred dollars you gave me, you know, that kinda helped that happen. So now I I am I'm really glad to have you on because so many times, you know, I'm talking to people that are in my industry or kind of around my industry of HVAC and data centers and, you know, career education for young people. But when I went to your, to your office and and got worked on a little bit, When you're sixty, you know, you gotta keep keep that stuff moving. Oh, yeah. I I was just impressed by, not only the physical, you know, your office is nice and all the accoutrements that go to with it, but I just felt like the the level of care was at a really high level. I feel like you built, you know, the the practice and the culture of the practice on doing good work, spending quality time with your patients. And then, you know, just how you interact how how I interacted with the front desk and what have you. It's just a good experience. So I just was thought it'd be worth getting you on here, and and let's just kick it around a little bit. So what I guess, first of all, before we get going too, dude, tell you know, I always like to say, tell us who you are and and, you know, a little bit about you, your kind of your bio, and, how in the world you came to be on an air conditioning guys' podcast, which nobody aspires to when they're in high school, by the way. Well, I guess it's a long story, but, you know, I've got, Christy who who you know, you and you and Connie know very well, and, that's how I've met you guys. So that's, I guess, the introduction of how I got on to air conditioners podcast. But, you know, I've a family of four grew up and, got into really got into chiropractic world just because I learned about it and thought that it made sense of how to address health care and address people. Not that it's the only answer, but just the just that we could help a lot of people without having to go different avenues. And, it created or I was able to treat a broad spectrum of stuff too that way. But, I, met Christy back at the end of twenty nineteen, and, we're engaged now. We've got two kids and, one seven week old now, almost eight weeks. And, we got a three year old boy. It's a boy and a girl. We got lucky. Got one of each. And, Got the American dream going, man. Yeah. Married to an Australian now. That's the other part. Yeah. And, you know, we're I and, actually, my, my, permanent residency just got approved for Australia. And so now I'm kind of like a dual citizen. My son's a dual citizen. She's pretty much a dual citizen. Christy is. And then, our our baby daughter, Aria, she she'll be a dual citizen as well. So not that it means much, but they'll be able to travel and do what they want inside each country if they choose to do so. Well, as you, you you may have heard me give Christy a hard time of how Australia was formed, and that's where England sent all their prisoners and people they didn't wanna deal with. So I guess it's, you're very good company. I think I think that's maybe that's why we all get along. I hear you. We definitely tease them about that for sure. But you gotta you gotta love them. It's It's a great place. It's hard to believe that, you know, thinking about knowing her, and she's been on the podcast too. Some people may remember her. But just having her with two kids now seems weird, first of all. But it's just good stuff. It's good people attracting good people. So Yeah, man. It was totally, you know, that's life life happens, and and we're we're just, taking it as it comes and and, you know, doing the best that we can. That's all we can do, but we've come a long way. And, we're both real happy where we're at and, feel very fortunate. So Oh, you got a you got a great family. So when you how did you decide to go into business for yourself as opposed to, working, you know, at a at another practice? How how did what what triggered that entrepreneurial gene? Well, I had a little bit of help, I must say. You know, my twin brother, identical twin brother, was, in chiropractic school, and he had graduated, before I did. I was in nursing in undergrad and decided that's not what I quite what I wanna do and shifted gears and went into that world. And, so I started about a year and a half later, but my brother and I had talked, because he had worked for somebody. And, I kinda got the ins and outs of that and really didn't wanna do that. And then we started talking about opening our own practice, and then we started working on it as I was in school. And, when I got out, we just hit the ground running and started started from scratch. You know? It was real slow start, but, you know, there's a lot of freedoms that come with that too, as you know. And, you know, you could just gotta work through the tough times and get to where you gotta get to. And, we did it, slow start, and now we're there. And, actually, my brother is, might be getting getting out of the business because his other business is doing so well. So we're in talks with, me taking over the practice and buying it from him at this point. Cool. Yeah. And how long how long have you guys been doing the practice? When did you start it? Started in two thousand and twelve. All of two thousand twelve. So Wow. Twelve years. Yeah. It's kinda crazy to think that that has it's been that long. It does not feel like that, but time flies, man. It It really does. And now we're sitting in twenty twenty four. It's already June. I'm like, how is it already June, man? Dude, it's almost July. Don't care. I know, dude. I'm just like, this is crazy. So Well, you you've had a lot going on with the baby and, you know, all the, all the stuff surrounding that for the last nine, ten months. So you've been plenty busy. Oh, yeah. Yep. That's good, David. Well, it is. You know? And and I I told somebody recently, this is my forty second summer in the air conditioning business. Right. And they're like, oh, that's great. I've been alive thirty eight years. I'm like, okay. Shut up now. But I was like, oh, you beat me to it. I was gonna say, you got two years on me. Generation smart aleck. So well, what I guess, you know, the the sense that I got at the practice, the the feeling, the vibe, the culture, whatever you like to call it, what what drove you to build the practice in that way? Was it intentional? Did it did it just turn out that way because that's how you are? What what do you think were the motivators of making people And this this podcast is about people ultimately. But how how did you set out, or did y'all set out to build the practice to have that feeling or that vibe? Or how did that come about? How why did I feel what I felt when I was there? That's what I'm really trying to ask. Yeah. That's a great question. I think that you probably touched on it a little bit. I think it's probably a little bit of both, what we wanted, and then just kinda being true to myself and the the values that that I have. And, you know, it really just comes down to being honest with people and just give them giving them everything you got. You know? I'm I'm constantly evolving my thinking if something's not, going the way that I want it to. And I think that you just have to care for people. You just gotta be a good person. You know? And it's really that simple. If you can just listen to people, treat them the way that you would wanna be treated, and and give them everything you got, I think the rest just kinda falls into place. And then, you know, you just stay stay on top of stuff, address it when it needs to happen through the interior part of the business as as you know, and just try to create a good image. You know? You want you want the the business to feel like, you know, it's it's you. You know? And, just through the time, you know, we just kinda do what we have to do, go above and beyond for people, and and try to help them as much as we possibly can. And, you know, not going past, you know, giving these people large treatment plans that you hear these stories, these other chiropractic businesses are doing. You're going in and you're getting, you know, six month care plans and, like, thousands of dollars, projected onto you that you need to do this or, you know, so so is gonna happen to you if you don't and fear tactics and all that. And we you know, I I'll be honest. I don't even give treatment plans past a week, really, because I tell them I wanna take this one treatment at a time and, you know, being aware and conscious of their, finances for people and and taking it all into consideration. So I just take it a, you know, a week at a time or a visit at a time, really, and then, get them better as fast as I can. Just being honest with them. That's all I can do. You know, when when you're describing that, I think your industry and my industry both suffer from a PR problem, you know, because air air conditioning people, are air people have interacted with air conditioning companies a lot via their house, you know, their home system. Because a lot of people aren't responsible for their office air conditioning. That's somebody else's responsibility or or, you know, whatever. But the air conditioning in your home is something that a lot of people have interacted with. And there's a lot of bad actors out there, that don't do our industry justice. You know, we we have I don't know. I I just think we have a shared issue of trying to, you know, stay out of getting a black eye just because you happen to have certain skills in a certain area, be it chiropractic care or or air conditioning like me, you know, you you don't wanna become dirty just by hanging around with the wrong industry. And, you know, I've I've combated that all my life. You know? I've I've I've tried to set the example of the good guy in the industry, and not somebody to your point who's taken advantage of, the fact that somebody's house is hot, and they're gonna stick them, you know, with a nice fat bill, when maybe a a whole lot lesser, service could have been performed and still had them back up and running. Yeah. I think that sounds similar to what you're talking about with this package deal where people sign up for six or eight months before they even know what the heck's going on. Yeah. Yeah. I think it's common. And, you know, and you've probably dealt with it too where, you know, you have somebody have a bad experience with their AC, and then then they project that energy onto you when you come in the picture. And it's totally it's totally nothing to do with people your fault, and that's not how you do business. And the same thing happens with me. You know? I I just, you know, I I I can't take things personally, number one, when people come in with that because I know it wasn't anything to do with me and, you know, try to listen and and just tell them how I do things and try to make their experience different. And I think that's all we can do. You know, it is. And I think once people have the maybe you and I talked about this, Kevin, but sometimes when you have a bad experience with people versus people you never had a bad experience with, you can actually have a better relationship with the person you had a problem with because they actually get to see how much you do care and how much you want to make the situation right as opposed to the person who everything has gone perfectly with because they haven't, been fortunate enough in a bad situation to see you really go into action. And, you know, I've had customers for years that, have a good rapport with. I like them. They like me. Everything's fine. But the the poop has never hit the fan with them. You know? And it's it's it's always been steady and consistent. But I've had stuff where the situation was really crappy and, you know, either me or or somebody that I work with stepped up and did what needed to be done, whatever that was. And made the effort, got it done, and they that way, the customer really got to see how much you're willing to do on their behalf. And it's kind of a weird way to look at it, but, you know It is. I've just had enough times where I've seen that be, it's not just a, an anomaly. It it's a thing. It yeah. I agree. I've definitely had that happen, and I I agree with you a hundred percent that some of those patients, if you have the opportunity for them to to give you a chance and and and and let you try to help them out, whether it be air conditioning or in the chiropractic world. You know, those patients turn out to be the most grateful and and the the most loyal. And, you're right that, you know, versus somebody who hasn't always had that happen and everything's always been good. But, you know, it's kinda like, you know, being in America and people not being grateful for what we have in this country and all all the access to con and consumerism that we have here. You know? And they haven't been out of the country to to realize what we actually have, you know, stuff like that. That's a great point. And it's a timely point considering how nuts everybody is at the moment, in the in the public domain about everything. So that's that's a great point. Yeah. But, you know, I'm that's but like you said, I think that it gives you even more of an opportunity to make a difference for them. Just wanting it to make a difference for them because of their and if they give you that opportunity in in my world, I'm I'm gonna do the best I can for them, give them some extra attention, and definitely understand where they're coming from and try to do my best. If someone has never been to a chiropractor, when's the right time to go? How do you know you shouldn't go? Well, anytime is the answer. You can be treated from, they say, from the womb to the tomb. And, it's always a good idea. You know, people And and the reason I asked that is because most people don't go till something hurts. Yep. Yep. And that's usually too late. You know? I I use the analogy a lot. You know? Your your body, you know, injury comes from asymmetrical movement patterns. You know? That's the number one reason for outside of somebody, some trauma or external force. And then, you know, you have, the the then you have the most, common cause of an injury is a previous injury. So you know? But outside of that, it's asymmetries and movement patterns and your, you know, developing asymmetries through your body. So you you get that throughout life based on just dominant. You know? Like swinging the golf club over and over or hammering it. Exactly. Right handed people are gonna use right handed stuff. You know, you got, people who are, you know, they're they're they're one handed every sport is, like, dominant on pitching. Hockey is swinging the hockey puck one way usually and, you know, baseball, golf, you name it. And then through time, you develop asymmetries, which is normal. But if you have too much, then it breaks down kinda like a crooked foundation on building a house. You know, eventually, it will break down. So it's a good idea to get checked even if you're not in pain is my point. And likely, you're gonna have something that needs to be fixed and mobilized. And we know that through research that you're gonna it is beneficial to have, your joints mobilized, and a lot of good stuff happens. And, you know, people say people are petrified a lot of times. I get this a lot that, you know, why would you bring your your child or your infant your baby in? Oh, that's what I was gonna ask next. Since you have two, what what is your what's your thought on on youngsters? Yeah. I I think youngsters can be checked out too, and sometimes it's very minor. But the nice thing about kids is their nervous system is so in tune and adaptable. I mean, it just takes minimal stuff for them, and it makes a massive difference. You know, for instance, like, our our daughter, Aria, she had reflux for the first week. She would feed, and then she would throw up her entire feet, you know, almost like clockwork. And, after a couple days of that, I'm like, I don't think this is normal. And we took a look and looked at her neck and just did a little tiny manipulation, and it stopped immediately. Really? It helps with, you know, little stuff like that, reflux, colic, you know, digestive issues. It can help with, you know, sleeping here and there. Just getting something back in the proper alignment, and that could have been out from just laying in the Yeah. In the Yeah. Yeah. You know, through the birth they go through the birthing canal. And and times even worse, the birthing cow canal, you know, that can help that. But even if your cesarean section, you're laying in there and your head's off to the side and you're coming out of there without even having an opportunity to go through the birthing canal and and have it straightened out. But, you know, it's not necessarily an easy process for them. It can be sometimes a bit traumatic. You know, you got it. It's a good idea to just have a little scan and check up. And, you know, I I can say that I believe that it it is a good idea to get checked throughout your life and get treatment. And and, I I think the people who do do it are, a lot healthier and moving and, exercising longer, and they're having a higher quality of life for sir for sure versus people who are not. Well, you know, you you hear it all the time, and I've I've had injuries where I could not be mobile. And mobility solves so much, man, when when you're able to get up and go you know, even something as minor as wearing a boot, you know, on your ankle or whatever. When when you're done with that, you're like, it's like a joyous moment in life because you get your mobility back and Yeah, man. It's everything. Your emotional health. You know? It's all part of it. And, so many jobs that we have now, people sit, you know, for eight or ten hours a day. And I was at, I went down to my buddy's place in, Florida a couple of weeks ago in Orlando, Rich Bogwell. He just built a new office, I don't know, two years ago, I guess, now. But every desk in there, he put a standing desk in so people could continuously, you know, move up and down. And, you know, I saw a lot of them standing and and you know? So I think that if you give people the chance to be mobile, they wanna be mobile when they can be. Oh, absolutely. I think it's must. You know? Every every office environment should have mandatory standing desks just to have people have the option to get up and move around. Yeah. You know, you develop same thing. You know? Your habits in in a office is gonna create all these different issues if you're just sitting and staying like that all day long. You know? You get tightness in your chest muscles and your hip flexors, and then that starts pulling in your neck and your back and, you know, your your mouse finger, you know, hand can create asymmetries, all kinds of different stuff. And then you get, you know, pain. And that's where going to a chiropractor is a a good thing because you can get that stuff worked on. And we weren't built to sit. You know? We we we were hunters and gatherers and, Yeah. You don't do that from behind the keyboard much. No. No. But, yeah, man, staying active is key. It's people don't even realize, you know, the the emotional part of it. It's not just for physical health. It's for your, you know, your mental health too. You know, you get a lot of benefit from it. How do you stay, current and forward looking on new treatments coming out or, you know, maybe some refinement in what you're doing? How do you stay in touch with what's new and and innovative? What's your method? Well, they they require you to do continuing education every year, so that's a big part of it. And then, you know, you take it a little bit further and just kinda gear down and into the the areas where you wanna learn more and and kinda get into that. So your enjoyment of what type of the chiropractic world you can get into, there's there's a ton of different stuff, whether it be, you know, extremities, you, you know, your your your nervous system. It could be dietary related, all kinds of functional medicine stuff and you know? But talking with your colleagues and, doing your own research is kind of a combination of a lot of stuff, but just learning what what else is out there. And, you know, recently, you know, the good good point to that is, you know, going down the road of cranial facial release, just kind of learning the ins and outs of what else am I not am I able to treat that I'm not treating yet? And that's where that technique came in and went over to Germany and learned about that this year, and it's been amazing. You know? And you're addressing the whole nervous system now. I don't feel limited. I felt like it gave me a little bit, of an edge of learning how to treat the the body as a whole even though that's what we're doing. But now you're working on the cranium and the, you know, the twenty two bones and the sixty four joints within the within the head. And, Well, tell us a little bit about that. That sounds interesting. Yeah. It it is. You know, it's it's a pretty wild technique. You know? It's for inflating some balloons inside the six openings of the nose and mobilizing the the cranial structures. You know? When we, breathe, our our cranial structures are supposed to move. You know? With inhalation, our our head expands and inhalation, our head will, compress and and it helps with airflow and it helps move cerebral spinal fluid in and out, venous drainage, artery flow, all that stuff, blood flow that way. And, you know, by releasing these fixations in the head, sometimes, you know, these structures right around the the head and the sphenoid will fix, and it it can create a a a tremendous it can be detrimental for for a lot of people, but specifically airflow, you know, if you're not getting the air inside your body, you you're not recovering the way that you should be. And then your nervous system goes into a sympathetic response, and then, boom, all of a sudden, your your your body is in overdrive, basically, all the time. It goes down and create, you know, all kinds of stuff. You know, attention deficit disorder, depression, anxiety, you know, and but the big ones that started when you hear it, it's the same stuff all the time. People would have difficulty breathing or they got, sleep apnea or, you know, sinus pressure issues, then then it goes into, you know, tinnitus and vertigo and migraine headaches. And then sometimes you can get, you know, eye restriction or eye problems, you know, some even loss of smell or taste, and it goes down the line further and further. And this can be a potential, therapy for some of those issues. So you you said six openings. You have two nostrils. So I'm assuming that there are three openings per nostril that Correct. Yeah. Go out into your sinus cavities, or out what what's the proper terminology there? Yeah. Yeah. We're we're going through the nasal, passageway and then, going through and actually, you know, if done properly, you're gonna feel it inside the back of your throat because that's where your sphenobasilar junction is back where that the center bone of your head is called the sphenoid, and we're trying to mobilize that structure because that's the bone that kinda is the, keystone and touches all the other bones. So if you can get that fixation released, if it is fixed, then you can get some really cool stuff happening. But we're we're essentially opening up the upper airway tract of the of the human body. And so it will help with getting more air, you know, and and, you know, helps with sleep apnea, snoring, some sinus problems, sinus issues, and, getting a lot of really cool results, man. It's it's been awesome. So you're treating the body first and then you're then you're doing all the the head stuff and, kinda getting everything, as a whole now. So it's been great. What always baffles me, about that, somebody had to go first. And it kinda it kinda reminds me of the first person that decided to eat an egg. Like, you know, like, nobody had ever eaten an egg before, so they opened this thing up, and they're like, I think I'm gonna have a bite of that. It's the same way with what you're describing if you think about the first person a, the first the first doctor who did it, and then the first patient who received it. Yeah. You're kind of out there in no man's land, so to speak. Oh, yeah. Woman's land because you're you're toiling, new soil. And, Totally. I imagine it was probably somebody suffering from something that was just desperate to figure it out, and they they're like, well, wait a second. How can we get to those cranial structures? And the answer is through the nose. Yeah. I mean, just if you look at, you know, the the bone structure, I guess, you can kinda figure out, hey. Maybe we could tweak this if we could get to it. And to your point, using, you know, I'm assuming it's a special medical balloon, not something you get at Party City. I see. And, but that's just cool, that people, I I think, that's cool for people to be out there not saying, okay. We've done all we can do. You know? Whether and I I feel that way about my industry, as well. You know? I I think the people who push the envelope of, okay. This is good, but what's better? And, you know, you're out there poking around the edges. I I I like that. Absolutely. You gotta you gotta keep keep learning. Once we stop, then we're doomed. So What do you what do you see, the future You know, you hear a lot right now with health care and all the craziness that's going on in traditional health care model, insurance. You know? What what what's the future of health care look like to you from your viewpoint? Because you deal with insurance companies and you deal with the humans that pay for that insurance, and you have an eye toward the future of medicine. What what do you how do you see the hybrid? You know, it's not gonna be all robotic. Is there some robotics in there? Is there some I mean, what what is it what does it smell like to you? Yeah. I mean, I I I think that you kind of use the the term that I would hope it it becomes as a hybrid and and meaning, you know, western medicine and eastern medicine can kinda work together to figure out what's best for these patients. And my hope for my profession, obviously, and and the the holistic approach is that that's what we're gonna start trying first, versus just throwing, you know, a bunch of medication at somebody. And then that that list just gets longer and longer and creates the the the morbidity in these people. You know? There's in my opinion, you know, the US in particular is, famous for prescribing too often and too much. And, we've got three to five percent of the world population, but we're over fifty percent of the pharmaceuticals. And, you know, some can point to say that that might be some of the issue of our morbidity here. So my my hope would be that people would be more open to trying a holistic approach, first, whether it be a chiropractor or a physical therapist or acupuncture, massage therapy. There's lots of good options out there. And, definitely, you know, you have to address the diet first because that's that's fuel in our body. So we have to Yeah. Better at doing that too. And I think that the more knowledge that we get in that world, the more people are aware of it, the more susceptible it is to to change. And my hope is that we can all start working together, you know, and because that's what's best for these people and and the health of these people. Still in awe at the length of those needles of acupuncture that you put into my back. The dry needling. Yeah. Yeah. That I don't show people until after. Well, I had I don't think I'd ever had acupuncture. Connie had had it before. Yeah. And, I mean, I I have this vision that this was, like, just a subdermal little quarter inch long needle. Yeah. And then you pulled out the the, anaconda on me, and I'm like, holy crap. Yeah. Well, it's not acupuncture. I will I will say that, but, but they are needle the same needles that they'll use in acupuncture, but we're we're addressing the muscle tissue. Acupuncture helped. I know that. Yeah. But they they can be long. You know? Muscles Yeah. Have a lot our body's got a lot of depth, especially down at the flute area, and we can use the long ones. But it's, it's pretty cool how that stuff works. I did it to my dad the other day. I think he was I think he has a different perspective on it now too. They helped him out. Did he get us some relief? Oh, yeah. Immediately. He was hesitant because he didn't think it was gonna necessarily help him. And we did it, and he was pretty happy. But I you know, Kevin, I think we grow up jaded toward that because for so long, you know, we've we've labeled that, you know, like, witch doctor stuff you saw on Gilligan's Island. And it it's a lack of education for sure. But we we've grown up with a bias to be skeptical of it. And until somebody like your dad or like me gets treated and you see that, okay. I better shut up because this works. Yeah. You know? Yeah. It just it's it's kind of, you know, I I, I kind of look at it a little bit like what I'm trying to do and showing people skilled trades as a career route versus just straight up going to college. You you don't know what you don't know, and you have to create that awareness with people to say, if if you're having chronic back pain or, you know, you're sixty years old and you're limping around and you don't know why Yeah. Don't just go get cut on. Don't go orthopedist and say, okay. Sign me up. Knock me out. Yeah. Try the normal traditional route first is what I've grown to appreciate of because, I mean, I know, like, one person in my life that's had a successful back surgery Yeah. Out of a bunch. Mhmm. That's the last thing I want is for somebody cutting on me when I could go through a process like you took me through and get immediate help that doesn't require rehabilitation. I think that's wonderful. Absolutely. I think I think you you hit it on the nose there too. I think if we can, you know, take care of our body, you know, we got one body, you know, and get one chance to take care of this thing. You want it to last as long as you can. This And we don't, man. We we abuse it like a rental car. You know? We we make our buddies a rental car. Yeah. We take it for granted, man, until you're hurt, and it's and it's sometimes too late, but hopefully not. And, you know, the I think that's the other thing touching on that question you had earlier. That's why it's important to start taking care of it early at an early age so we don't have stuff like this happen. And then, you know, we're out there running around with kids when we're sixty, seventy years old and still playing golf at eighty, ninety, maybe even. You know? You just You're going to a city park and swinging real high. Won't hit it very far, but at least you're out there. But, yeah, man, I think you, you know, you can enjoy life a whole lot longer and and more if if you're taking care of that vehicle. So Yeah. That's I mean, that's that's, it's just logical. We just don't do it very well as a as a group. Well, you know, we're we're all guilty of that. We just need to be told sometimes even in our own professions. Like, you just gotta hear it sometimes. Like, oh, yeah. That's that's the big red truck there. That's that's what needs to happen. It's it's the cobbler who doesn't have any shoes to wear. Yeah. Yeah, man. Well, you know, I I think it's, I'll I think you build a heck of a practice. I I really enjoyed my time going there. And, you know, I mean, obviously, knowing you, I you kinda have a feel for what is you're getting into. But until you get to go see the product that you built, you know, you don't know. And it was just a great experience, when I went. So That's awesome, man. I'm Yeah. Super happy to hear that. I'm glad to do that. And anytime, man, we'll we'll get you taken care of. You just got I'll I'll I'm gonna be up there soon, I heard. So, I think I think I just heard I heard from a little bird too that y'all might be Yeah. So coming up. That'd be awesome. We'll get up there soon for sure. So Yeah, man. Well, look, tell I'm I'm just, being mindful of your time. Oh, it's alright. Be what, how people can get in touch with you? How do people stay what's the best way for people to learn about some of the stuff we've talked about today? Do you do you have some information on your website? Do you recommend something that people go to look at? Or what what's what's the best way to create that awareness we're talking about? Yeah. Totally. I mean, Google is always a a great spot to start. Google, you can learn all kinds of stuff, YouTube. But we do have, some information on the website with what we do specifically. And, obviously, if there's questions about it, you can always email or give our office a call, and and we can work we can try to explain that more detail. And what is that website address, sir? It is, w w w This is the point where I'm trying to help promote you. It's complete chiropractic durham dot com. Got it. Yeah, man. Well, y'all go check them out. If you're ever in the Durham area, obviously, check out Kevin and his practice. Good people there. But more so, you know, I I wanted to to kinda tie this back to to what we started. We all do stuff. You know? Kevin does people. I'm I do some people. I do some air conditioning. I do some technology. But at the core of it is people. You know? It's just people that need chiropractic care, people that need air conditioning, or people that need, you know, a lawn service, whatever. It all comes down to those human relationships and understanding how those things work. And it's not an easy process, but it's something that is important for, not only a successful business, I think, but also just for a dang peace of mind. I think that, for the for the times that I'm in easy company with people and I under I like the environment. I'm I'm comfortable in the environment. Man, life is just a lot better, you know, rather than walking around angsty about stuff that's not happening. So Yeah. That mean you got you gotta sleep at night. You know? No. No doubt. Well, Kevin, thank you for joining us today. It's been a pleasure to learn, more about your your practice and your profession and how you go about it. And I think it's just wonderful that you are and while ago, you were talking about how to stay up to date. The what I was gonna add is we have you have to care about what you're doing. And when when you care about what you're doing as as your career or your profession, you naturally wanna get better at it. You know? You wanna stay cognizant of of what somebody in Taiwan's working on or what somebody in, you know, freaking Nicaragua is working on that has to do with what you're doing because you can you know, I think taking a little bit of a and a little bit of b and coming up with z is really cool because why recreate the wheel if you can just borrow this and borrow that and put put it together and create something totally awesome out of two previously proven techniques. I mean, I I I don't know. I just I love that mashup. I I I agree. I think it's you know, when you when we we had talked about this before when when it doesn't feel like work, you know, and it's fun, and you just enjoy it and you love it, then your passion will drive that to learn and be more successful and and figure out new and better stuff out there. So I think that's all part of it. Yeah. No doubt. Well, everyone, thank you all for taking time to, sit with us today and learn a little bit about chiropractic care, but more so learn about Kevin and what drives him and his practice into delivering exceptional care. Good stuff, man. I enjoyed it. So tell us the website one more time. W w w dot complete chiropractic durham dot com. Alright. Because I knew I would screw that up. But, for for doctor Kevin, I wanna just tell everybody thank you for joining us today. I hope you got a little something out of this. We appreciate you taking time to hear us and and chat with us or listen to us anyway. And if you want more of this, Apple or Spotify, you can find, Straight Out of Crumpton dot com. I'm sorry. Straight Out of Crumpton Podcast. We're up to a hundred and thirty some odd episodes. It's it's remarkable that you guys have stuck around with us for so long, listened to it for that many, years now. It's really fun. We enjoy doing it, but Well, pretty much. Apple or Spotify and, greg crumpton dot com. You can go there and see, there's a tab on there that's, for podcast as well. So until next time, Kevin, take care, and everyone else have a safe day and a safe week. We'll talk to you. Hey, Greg. I wanna ask you something before you end. Before I end, go ahead. One moment. Just real quick. I know I just wanted to say, you know, you and Connie mean so much to Christy and I. And, Christy, and I wanted to ask you, if you if you'd be Aria's godfather. Oh, man. Absolutely. You bring me on the podcast and ask me that. That's all I said. Why not, man? Well, let's do it on the podcast. Oh, man. How how how sweet. I I would love to be. Yeah, man. We we would love that more than anything. Well, thank you. That's that's quite the honor. Quite the honor. I'm I'm thrilled to do it. Thrilled to be asked to do it. That's, I know you don't give those away every day. So thank you. It's pretty special. Is she there with you? She's in she's in the room with Christy probably drinking some milk. Alright. Well, tell them that I I gracefully accept the offer, and I'm I'm proud to do it. And, I think I'm a little bit hot. I think I got a little hot flash going. So and that's that's very cool, man. Thank you. I appreciate it. And I do accept so the world can hear it now. I'm a leave it in here. We're gonna broadcast it. Awesome, man. We love we love y'all so much. So thanks. Y'all too, and we will see you soon.