Patient Experience

The Best Healthcare Platforms Are Built on Clear Communication, AI-Human Collaboration, and a Deep Understanding of the “Why”

Healthcare is being pushed to modernize faster than ever, as AI tools, virtual care, and digital patient experiences shift from innovation to expectation. Recent survey data from McKinsey & Company indicates that about half of U.S. healthcare leaders say their organizations have

Company Overview and Mission

In this inaugural episode of Vantiva Voices, host Jim Conti sits down with industry leaders to explore how connected technology is reshaping home healthcare, aging-in-place solutions, and the patient experience. From intelligent devices and data-driven insights to the power of connectivity itself, Vantiva is leading the charge in making care more personal, proactive, and…

Smarter, Faster, Kinder: How AI Can Help Hospitals Deliver Better Care, All While Keeping Care Human

Artificial intelligence (AI) is no longer just a buzzword in healthcare — it’s becoming a real partner in how providers care for patients and improve everyday experiences. With rising patient expectations, limited resources, and mounting administrative complexity, hospitals and insurers alike are turning to AI to improve efficiency, communication, and satisfaction. In fact, Citi research…

RevSpring Uses Data, Automation and Empathy to Improve the Patient Financial Journey – Better Outcomes for Patients, Less Burden for Providers

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Exceptional Customer Service in Healthcare is the Cornerstone of Building Patient Trust

Patient satisfaction directly impacts healthcare provider selection and recovery outcomes, making service quality a competitive differentiator

Authenticx Tackles Healthcare Challenges Using Conversational Intelligence

Healthcare systems are discovering how AI-powered conversation analysis reveals hidden patient insights that drive operational efficiency and care quality

Rebel Healthcare: The True Patient-Led Journey Toward Improving Healthcare

Patients themselves are becoming the driving force behind healthcare transformation, not just passive recipients of care

The Fusion of Cutting-Edge Technology with Medical Practice is Transforming Patient Care and Access

Advanced technology is enabling healthcare providers to reach more patients while delivering better clinical outcomes at scale

Healthcare Solutions

Technology is quietly reshaping how patients navigate and experience modern healthcare facilities

Healthcare Evolution: Episode 1: The Journey to the Smart Patient Room

Samsung and Verizon leaders discuss how connected technology is reshaping patient care and clinician workflows in modern hospitals

From Disney to Cancer Survivor to CEO: Who is Shawn Nason?

A Disney Imagineer turned healthcare CEO shares how personal hardship and creative vision are reshaping patient experiences

Value-Based Care Leads to Improved Outcomes

Healthcare organizations shift focus from volume to outcomes, discovering measurable improvements when aligning financial incentives with patient results

Health Literacy and the Consumerization of Healthcare

As healthcare becomes consumer-driven, patients expect the same seamless experience they get from streaming and shopping platforms

Recreating Disney’s Walk-Through-Fire Customer Loyalty in the Healthcare Sector Makes for a Sensible Approach

Healthcare organizations that build emotional connections with patients can dramatically improve retention and reduce acquisition costs

Health Literacy and the Consumerization of Healthcare

Patients expect healthcare interfaces to rival consumer apps, forcing providers to rethink how they deliver medical information