Patient satisfaction

Why CAHPS still tracks Star Ratings at half its old weight

mPulse analysts show the CAHPS chapter moved with overall Star Rating changes from the 2026 to the 2027 cycle, after CMS cut its weight from 4 to 2.

Rebuilding Medicine Around Presence: The Future of Physician House Calls with Dr. Yevhen Pavelko, Founder of Inviah Health

Dr. Pavelko's Inviah Health uses mobile technology to enable in-person physician visits, addressing wait times and burnout while strengthening care.

Jesse Folds at CHIME Fall Forum

Healthcare IT leaders are rethinking how they measure success, moving beyond traditional metrics to prioritize patient care and staff wellbeing

Exceptional Customer Service in Healthcare is the Cornerstone of Building Patient Trust

Patient satisfaction directly impacts healthcare provider selection and recovery outcomes, making service quality a competitive differentiator

Virtual Nursing: Combating Burnout, Transforming Care

Healthcare systems are discovering how remote nursing models ease staffing pressures while boosting patient outcomes and staff wellbeing

Revolutionize Your Practice: Dr. David Norris Shares Insights on Financial Management for Physicians

Physicians who master both financial acumen and patient care create thriving practices that outperform their competition