Use the signed-in Studio support messenger or your MarketScale contact when a help article does not resolve the issue. The public Help Center may not show the same messenger controls.
Before you start
Keep the active channel, your role, affected item URL and approximate time. Capture the exact error if one appears.
Steps
Step 1. Open the relevant Help Center guide and compare its steps with the controls you see. Note the first step that differs or fails.
Step 2. In Studio, open the support messenger while signed in. Describe the intended action and what happened instead.
Step 3. Include a reproducible example: “In [channel], I opened [asset URL], chose Post to LinkedIn at [time], and received [exact error]. The destination does/does not already contain the post.”
Step 4. Add a screenshot showing the error and relevant controls. Exclude passwords, sign-in codes, API keys and unrelated sensitive information.
Step 5. If the automated answer does not fit your screen or permissions, use the available human-handoff option and explain the mismatch. You can also email support@marketscale.com or contact your coach/account team; phone support is available at 214-945-2512.
Step 6. After a proposed fix, repeat the specific failed step and check the resulting item/status. Reply with the outcome so the support thread has a clear result.
Check the result
Support should have enough context to identify the failure without guessing the channel, item or action. An answer in the messenger does not itself change your role or plan.
If something does not work
You cannot sign in: use email or phone and provide the account email and company; never provide your password or verification code.
A publication result is uncertain: check the destination before retrying and tell support whether it already exists.
The guide’s label is outdated: include the guide URL and the current label so the documentation can be corrected.
Related: Find the affected item · Check missing access
Keep exploring
- Browse the Help Center: more guides and answers.
- The MarketScale platform: capture, edit, and publish in one place.
- Contact support: get help with your MarketScale Studio workflow.