AMAG Leads with a Customer-First Mindset from Manufacturing to Tech Support

My name is Jason Lawrence. I'm the tech support manager here at AMAG Technology. AMAG is a leading security manufacturer. We provide security industry leading solutions. So the benefit of AMAG or why we stand out is we basically manufacture our own products. So everything that we produce is made here at AMAG. The benefit of running our own manufacturing lines is that we're able to incorporate any customer requirements, any customer needs. We're able to take those requirements and then feed them back into our product lines. A customer obsessed culture means to me the essence of putting the customer first. So it's it's having this customer first mindset. Any decision that we make, the customer is at the heart of that decision. So it it's how we prioritize and and and think from a customer perspective. We are constantly providing updates. We're working with the customers closely, phone, email, remotely, just to get to the bottom of their issue. And and we won't settle until that issue is resolved and the ticket is closed out. So we're we're constantly thinking it from the customer side, customer perspective. My favorite part of AMAG is helping the customer. And and I know that sounds probably a little bit cliche, but the thing is I work in tech support. So our team, we are here. Our day to day is helping the customers, and all of us thoroughly enjoy that. It's highly rewarding to fix customer problems. It's highly rewarding. We get to troubleshoot. We get to problem solve. Doing that as a day to day job, that's exactly why it's so great working at Amag. I like working here simply because we have great products and great people. It it's it's that simple. Everyone here shares the same business value, and that is providing products that are best suited for our customer. You know, the customers meeting the customer's needs. Everyone shares that philosophy. So we have a partner portal. It's available on amag dot com. On there, we have all our technical bulletins. Me, my team, we upload to there, and it's a great resource for manuals, documentation on how to install the products. And any best practices or sort of gotchas that you you kinda wanna try and avoid, we've got all that published in our in our technical bulletin. So highly recommend go to amag dot com, go into the partner area, and you can see all of our all of our documentation, tools, and software on there. If you have any technical issues or, you know, you've hit problems, please feel free to to call into us. We're here to help. We're not here to, you know, push you away. Your problem becomes our problem, and we're we're, you know, we're here to we're here to help. So please feel free to call into us. Our details are available on amag dot com. You can go to contact us and click tech support. We're, you know, we're there. We're just a call away.