Skip to content
‹ Back to IndustriesRetail

Revolutionizing Retail: The iPickup Point System Enhances the Returns Process

Position Imaging's iPickup Point system is transforming the e-commerce returns process with a self-service solution. Customers can generate a QR code from an online return form for easy in-store scanning, streamlining returns for better efficiency. This innovative approach benefits both retailers and customers by simplifying the returns process.

This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.

Promoted content from Position Imaging on MarketScale.

By Software And Technology · · EcommercePosition ImagingRetail IndustrySelf-service
Share

Key takeaways

01

iPickup Point offers a self-service solution for e-commerce returns.

02

Customers receive a QR code for easy in-store scanning.

03

Enhances return efficiency benefiting retailers and customers.

Free workspace

Turn your Retail expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

The iPickup Point system from Position Imaging is revolutionizing the e-commerce returns process by offering a seamless self-service solution. Customers begin by submitting an online return form and receiving a QR code, which they scan at the iPickup Point kiosk in-store. They then attach an “iClip” to their returned item and place it on a smart shelf, where the return is instantly recognized and processed. This innovative approach simplifies returns, offering instant exchanges, in-store credits, or refunds, marking a significant leap toward enhancing customer satisfaction in the retail industry.

This innovative approach simplifies returns, offering instant exchanges, in-store credits, or refunds, marking a significant leap toward enhancing customer satisfaction in the retail industry.

Video TranscriptExpand ↓

Here's how I Pickup Point self-service e commerce center allows shoppers to self checkout when they buy online and return in store. First, a customer fills out a return form. Next, the online return is entered into the retailer's OMS system. The customer receives a QR code on their phone. At the store, the customer approaches the I Pickup point system and scans their QR code. They are prompted to take an eye clip from the docking station, clip it to their return, and place it anywhere on the smart shelf. Finally, the customer receives an exchange, in store credit, or refund. To learn more contact our team, visit position imaging dot com slash I Pickup.

Part of this channel

Position Imaging

News, updates, and expert insights from Position Imaging.

Visit the channel

Your experts belong here

Every story in MarketScale Retail starts with a company putting its merchandising leads, store operations teams, and category managers on the record. Buyers are already reading this topic. The only question is whose experts they find.

Category buyers trust operators, so your merchandising leads shorten the distance between first search and first call.

Book DemoSee how it works15 minutes, straight to a calendar.

About the author

SA
Software And Technology
B2B Weekly

The week in Retail, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Retail: are you visible to AI?

Before they reach out, Retail buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Retail expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your merchandising leads, store operations teams, and category managers into the articles, video, and social content Retail buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Retail Insights

Amazon says Prime delivery can run on merchants’ sites at no added MCF cost

Amazon says Prime delivery can run on merchants’ sites at no added MCF cost

U.S. merchants using Amazon’s Multichannel Fulfillment can offer Prime delivery on their own websites at no cost beyond standard fees, Amazon says. Amazon verifies Prime membership after checkout, so shoppers don’t log in to Amazon and merchants keep their own checkout while handling returns and customer service. Separately, Amazon says its MCF Preferred Pricing Program can lower fulfillment fees 15% to 25% for eligible FBA sellers during their first six months, with benefits continuing through a 12-month program.

  • 01The Prime badge now costs an MCF merchant nothing beyond the fulfillment fee it already pays, and the checkout page stays the merchant's own.

Sep 26, 2026

Open questions in agentic commerce extend beyond the AI model

Open questions in agentic commerce extend beyond the AI model

A: It highlights three open questions: what an agent is permitted to do, who is responsible when an agent-initiated purchase goes wrong, and how a machine-initiated transaction can move safely across merchants, banks and payment networks.

  • 01Agentic commerce now turns on three questions the AI can't answer for itself: what the agent may do, who is responsible when it errs, and how its transaction moves between merchant, bank and network.

Sep 26, 2026

Grocers matching store prices on Instacart grew 10 points faster, Instacart says

Grocers matching store prices on Instacart grew 10 points faster, Instacart says

Instacart says it named five grocers as "among" this year’s no-markup adopters, including Grocery Outlet. Using its internal data through Q2 2026, Instacart reports no-markup retailers grew 10 percentage points faster than those charging a markup. Participating grocers also get placement in a dedicated in-app "no markups" tab.

  • 01On Instacart, matching store prices earns a yellow banner and placement in a filtered "no markups" tab; Instacart’s internal data through Q2 2026 shows no-markup retailers grew 10 percentage points faster than those charging a markup.
  • 02The 10-point gap compares grocers that chose parity with grocers that didn't, so it can't separate the effect of pricing from the kind of retailer that opts in first. The sharper question is how retailers with similar baskets fared before and after they switched.
  • 03Parity covers item prices only. Service fees still apply, so the app price-to-shelf-tag comparison evens out while convenience charges remain their own line on the receipt.

Sep 25, 2026

Explore More Retail Insights

Read more expert perspectives from across Retail.

Browse Retail Hub

About the Expert

SA
Software And Technology

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Retail and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512