Skip to content
MarketScale
‹ Back to IndustriesProfessional AV

LOOKING AHEAD TO 2020 AND THE FUTURE OF DIGITAL COMMUNICATIONS

As 2020 looms, it’s time to consider where digital communications are heading and how you can leverage that direction to stay ahead of the curve, drive engagement and influence behavior. Digital signage and digital visual communications are critical – they are your first line of offense in a real-time world. Screens are the first things…

This story was produced through MarketScale. See how Professional AV teams put it to work with Customer Stories & Case Studies.

Share
LOOKING AHEAD TO 2020 AND THE FUTURE OF DIGITAL COMMUNICATIONS

Get featured

Want to get featured in MarketScale Professional AV?

Create a free MarketScale workspace and get your company's expertise featured across our Professional AV coverage. No credit card, no demo required.

Request an invite

As 2020 looms, it’s time to consider where digital communications are heading and how you can leverage that direction to stay ahead of the curve, drive engagement and influence behavior.

Digital signage and digital visual communications are critical – they are your first line of offense in a real-time world. Screens are the first things seen in public spaces and they’re becoming as ubiquitous as lighting is today.

In other words, it’s your first impression, and it should be a core consideration for your business.

What are challenges with traditional information delivery? How can you take advantage of cutting-edge innovations, digital agility and digital transformation? Let’s dive in.

DIGITAL TRANSFORMATION’S INCREASING ROLE

Digital transformation is going to be a key factor in the advancement of digital engagement. It’s right there in the name – it’s all about leveraging and stretching modern technologies in ways that have never been tried. That’s the essence of transformation.

But it isn’t just the latest industry buzzword. It’s a concrete movement toward progress and, as MIT Principal Scientist George Westerman says, “a radical rethinking of how an organization uses technology, people and processes to fundamentally change business performance.”

To achieve this kind of “radical” shift, buy-in must come from the top. It’s time for CEOs to spearhead an effort of cross-department collaboration, pairing business-focused philosophies with rapid application development models and tools.

CHALLENGES FACED IN TRADITIONAL INFORMATION DELIVERY

Disruption is both the largest motivator and largest inhibitor, but it’s far from the only challenge associated with information delivery. In fact, a survey conducted by IDG in March of this year found that:

  • 22% of respondents are concerned with security and access control when sharing sensitive information
  • 20% frequently encounter technical difficulties with their current software solution
  • 18% say information is often low-quality and/or prone to human error
  • 14% called current methods of communicating important information outdated

Further, 44% said information is updated manually and is either cumbersome or time-consuming to digest, while 36% felt that information was easy to overlook or ignore and that it wasn’t completely up to date. Ease of sharing between groups and devices was also a major concern.

When information can’t be easily accessed or shared, respondents labeled security risks (58%), loss of competitive edge (50%) and inefficiency and cost increases (48%) as top concerns.

Fortunately, these concerns can be alleviated through digital signage solutions.

HOW DIGITAL SIGNAGE CAN HELP

The majority of survey respondents exhibited some familiarity with digital signage solutions. 84% were highly likely to consider these solutions to solve the aforementioned challenges.

The potential benefits were clear to respondents – 54% highlighted improving efficiency and cost management, while enhancing productivity and better capturing business opportunities to drive revenue growth each came in at 52%.

It’s clear that the capabilities of digital signage are being recognized, but how can you turn that recognition into action? Omnivex can help.

We’re committed to developing software that helps you take advantage of all the innovations that surround today’s clever and connected devices, and our Digital Agility Framework helps us define exactly how we’ll deliver on that goal.

OMNIVEX DIGITAL AGILITY FRAMEWORK

With our Digital Agility Framework, Omnivex, People, Technology Silos and Organizational Silos function as integral parts of a wider framework that includes governance and security.

Your experts belong here

Every story in MarketScale Professional AV starts with a company putting its integrators, design engineers, and product specialists on the record. Buyers are already reading this topic. The only question is whose experts they find.

When a spec writer or facilities lead searches this category, your integrators are what they find instead of a competitor.

Get your team featuredSee how it works15 minutes, straight to a calendar.

Follow Professional AV Insights

Get new expert content in your inbox.

Professional AV: are you visible to AI?

Before they reach out, Professional AV buyers ask AI engines which vendors to trust. See how AI describes your company today, and where competitors show up instead.

Free workspace

You just read one Professional AV expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your integrators, design engineers, and product specialists into the articles, video, and social content Professional AV buyers are searching for. Create a free workspace and see it with your own people. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Professional AV Insights

IBC2026 Previews Show Vendors Pitching Orchestration Platforms

IBC2026 Previews Show Vendors Pitching Orchestration Platforms

Pre-show coverage of IBC2026, held September 11-14 in Amsterdam, shows several vendors including Telestream, PlayBox Neo and Zixi framing announcements around workflow orchestration and hybrid transport reliability rather than single products. Separately, NewscastStudio reported EverPass expanded its Netflix-linked deal to distribute the full NFL slate to bars and restaurants.

  • 01Telestream, PlayBox Neo, and Zixi are leading with orchestration and resilience messaging ahead of IBC2026 in Amsterdam, September 11-14.
  • 02Verify orchestration and resilience claims through vendor documentation, reference calls, and hands-on evaluation before committing to platforms.
  • 03Request documented API boundaries, interoperability testing evidence, and failure detection demonstrations rather than relying on marketing descriptions.

Sep 10, 2026

Software updates are now a buying event at IBC2026

Software updates are now a buying event at IBC2026

At IBC2026 in Amsterdam, Clear-Com and TSL are sending a similar operational message from different angles: the next hard problems are control, monitoring, and safe change in IP workflows. Clear-Com’s Eclipse HX EHX v15 adds ARC (Access Resource Configuration), which the company says enables access to intercom ports and resources without adding hardware, and expands capacity and resource management, according to Sports Video Group. AVNation reports TSL is emphasizing “reduced complexity” for control and monitoring across IP workflows. For ops leaders, the takeaway is to treat qualification, rollback planning, change windows, and licensing and support terms as first-class spec items.

  • 01Clear-Com is attaching new intercom access and resource controls to Eclipse HX via EHX v15 and ARC, so refresh planning shifts from “replace frames” to qualify releases, plan rollbacks and schedule change windows, according to Sports Video Group.
  • 02For distributed productions, FreeSpeak Cell leans on LTE and 5G rather than venue cabling, shifting runbooks toward coverage assumptions, service management and fallbacks when cellular performance drops, according to Sports Video Group.
  • 03AVNation reports TSL is pushing “reduced complexity” for control and monitoring across IP workflows, a sign that configuration, visibility and alarm routing are becoming day-to-day requirements, not optional add-ons.

Sep 8, 2026

AV integrators are buying scale because meeting rooms now run like software

AV integrators are buying scale because meeting rooms now run like software

Forté’s acquisition of Vega Global, adding more than 750 employees across 17 APAC countries, is a prominent 2026 sign of consolidation in enterprise AV, according to AV Magazine. At InfoComm 2026, Cisco, Crestron and HP showed room platforms centered on ongoing management, with Cisco and NVIDIA introducing RoomOS 26 AI agents that run on in-room hardware and HP tying Poly Lens to its Workforce Experience Platform, as reported by AVIXA and HP. Separately, Cisco’s Webex AI roadmap adds “agentic” automation and governance that reaches beyond room systems into the contact center and workforce management, according to No Jitter. As a result, standards, telemetry, security and service-level performance are taking a larger role in how contracts are evaluated, influencing both vendor choice and integrator consolidation.

  • 01When services are 38% of channel revenue and hardware is 36%, the integrator RFP stops being about the bill of materials and starts being about uptime, monitoring and lifecycle outcomes, per AV Magazine citing AVIXA channel research.
  • 02“Edge AI in the room” shifts how outages and performance issues play out: RoomOS 26 adds on-device agents and features such as Audio Zones that can lessen reliance on cloud connectivity, but it also increases requirements for endpoint compute, device governance and disciplined update processes, according to AVIXA and rAVe [PUBS].
  • 03Consolidation is becoming a procurement feature: Forté’s move from a federation model to owned operations signals multinationals want one throat to choke for standards, security and service outcomes across regions, per AV Magazine.

Sep 1, 2026

Explore More Professional AV Insights

Read more expert perspectives from across Professional AV.

Browse Professional AV Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Professional AV and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512