Hospitality
Guest experience, hotel tech, and travel industry trends.
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Businesses are becoming Airbnb’s Big Business
Airbnb is not just for leisure travel. In 2015 there were 250 businesses using Airbnb, with that number growing exponentially by 2017. Now, the company claims that nearly 700,000 businesses have used, or is currently committed to using an Airbnb for an employee in 2018. The company also claims that more than 275,000 business are…
The Lone Star State’s Historic Five Stars
Some hotels are designed for travelers to come and go with as little inconvenience as possible. Locations near airports and business centers lend themselves to unmemorable experiences. Hotels that stand the test of time, however, make their guests dread checking out. Texas has several historic hotels that have been standard bearers in hospitality for generations….
How the Travel Industry Has Failed To Capitalize On Its Biggest Tool
The latest tech innovations are having a huge impact on how travel brands conduct business. One of the most transformative technologies in the industry has been the advent of social media. Its use in researching travel plans and interacting with travel and hotel companies has changed the ways resorts, airlines, and travel companies must market…
Five Star Service Starts on Your Smart Phone
Hotel giant Hilton has rolled out an app that will allow guests to use their mobile device or television remote to control the electronics in their room. Hilton’s Connected Room has already started collecting accolades and awards, and this seems to only be the beginning. The Connected Room lets guests control their television programming, lighting,…
Listen: A Great Lamp Doesn’t Make a Great Hotel with Glenn Haussman of Rouse Media
The great American poet (and Pulitzer Prize recipient) Robert Frost commented on the difficult choice all travelers must face: which road do I take? The fact that you can’t truly know a road until you travel it is inescapable. Hoteliers, however, are capable of directly influencing the memories you form on whichever road you…
AirBnb Continues To Disrupt Hotel Industry, But It Has Problems Of Its Own
A Bloomberg report released this week highlighted some of the more expensive cities where rental lodging giant AirBnB has listings. With Miami topping the list at an average at an average $205 USD per night rate, it raises questions as to how the budget-friendly company still manages to take business away from big name hotel…
Dogs: A Hotel’s Best Friend
Hotels are making significant changes to attract and entertain today’s guests. Consumers have endless options when it comes to finding a place to stay. Hotels compete on a number of levels: room size, bathroom amenities, gym gadgets, reward programs and many more. Now they must go the extra mile to attract discerning travelers while understanding…
Hotel Nightmares: July 20
When travelling, not everyone can afford the glitz and glamour of five-star resort. However, the expectation of a clean bed, functioning television and a service that provides food without any mold on it should be an expectation. Everyone has stayed in a hotel that they cannot wait to leave the moment they enter their room….
Listen: The Truth of Travel Is In the Experience with Alisha Prakash of Oyster
On today’s podcast, Sean had a chat with Alisha Prakash from Oyster.com. They discussed the importance of tourism dollars for islands in the Caribbean after hurricanes, the true value of honest reviews, how properties can use social media to increase customer satisfaction exponentially, a new technology that can literally make the visitor feel like…
Irving’s Toyota Music Factory Desperately Needs The Westin to Make Venue Complete Destination
A $200 million investment does not come without risk, but for those involved with the Toyota Music Factory in Irving, Texas, that risk has become reality just months into the project’s existence. The music venue is a multi-purpose campus that combines stage entertainment with bars, restaurants and a yet-to-be-finished Westin hotel. A staple of the…
Hotel Nightmares
When travelling, not everyone can afford the glitz and glamour of five-star resort. However, the expectation of a clean bed, functioning television and a breakfast that provides eggs served above room temperature should be an expectation. Everyone has stayed in a hotel that they cannot wait to leave the moment they enter their room to…
Google Translate Helps Bring The World Together in Russia
The World Cup may be the largest gathering of the international community outside of the Olympic Games every four years, and while the atmosphere may be jovial, there are natural logistical issues that come with an influx of international tourists to a host nation. The language barrier is the most glaring one, and while soccer…
Samsung Revenue Gateway Plus Software Defined Networking Translates to Superior Guest Experiences
For enterprises operating within the hospitality space, offering Wi-Fi connectivity is absolutely essential to providing a great guest experience. But getting customers connected can be a bit trickier than simply setting up a wireless router. With so many people operating on the same network, there are security considerations to take into account. Also, some guests…
How Hotels From DC to Las Vegas Are Accommodating Independence Day Surges
Hotels Create Their Own Fireworks with Exceptional Service this Holiday Week According to AAA, nearly 47 million Americans will travel at least 50 miles from home for the 2018 Independence Day holiday, up 5% from last year, and the highest numbers in the 18 years since it started tracking this data.[1] The roadways will be…
Full Connectivity in Hospitality with Mattie Lonborg of Marriott
Collaboration and personalization are changing the hospitality industry for the better. Mattie Lonborg, Sales Manager for Marriott International, knows this first-hand, and sat down to tell us how hotels are using technological connectivity to bring human experiences to their customers, but also how a social connectivity is giving hotel owners and operators the mindset…
Wearable Tech Frees Up Employees’ Hands, and Schedules
Smartwatches are the latest tech tools that the hospitality industry has embraced. You may notice these on the wrists of hotel workers from the front desk to the cleaning crew. Before hotels turned to these as ways to communicate better internally and serve guests, they focused on consumer-facing applications. In both these scenarios, hotels have…
Hotels are Getting Smarter: Our Conversation with Debbie Miller, Founder and President of Social Hospitality
Today travelers have more places to stay than ever before. With the rise of AirBnb and other startups, hotels need to be more clever than previous era’s to bring guests into their rooms. No longer is it feasible for many hotels to rely on traditional advertising methods to keep occupancy rates high. We spoke with…
Hotels Find New Ways to Lure Millennials, Including Social Media
Hotel experts see the shift to catering to millennials not as an age group necessarily, but a mindset. Rose Anderson, vice president of global branding and innovation of the Carlson Rezidor Hotel Group told the Washington Post, “It’s not so much about the age; it’s more about the behaviors that have been kind of pegged…
A New Method of Onboarding Guests to a Hotel Wi-Fi Network
In today’s highly-connected world, fast, secure hotel Wi-Fi is not a luxury; it’s an absolute necessity. Whether vacationers want to power their phones and tablets to play games and watch videos, or business people need to quickly download files and videoconference, Wi-Fi can make or break their stay. Unfortunately, the Wi-Fi offered by too many…
Just How Much is the World Cup Helping Russian Hotels?
Cities love hosting big international events. While it’s obvious that something like the FIFA World Cup or the Olympics is going to result in a considerable uptick in hotel business during the event itself, the fact is that there are long-term benefits for those hotels as well. Moscow, for example, is expected to experience 20…
INFOCOMM 2018 HIGHLIGHTED THE USER EXPERIENCE
20,000 people packed into T-Mobile Arena in Las Vegas on Thursday, June 7, to watch the hometown Golden Knights take on the Washington Capitals in game five of the Stanley Cup Final. Hours earlier, on the other end of the strip, a crowd size that dwarfed the sea of Knights fans filed into the convention…
Listen: Amazon, Marriott Partner to Bring Alexa Services to Hotel Guests
You don’t have to live in a mansion to enjoy the services of your own personal butler. Now all you have to do is simply stay at a Marriott. Amazon.com has announced a new partnership with Marriott International to increase guest access to the Alexa ecosystem through the voice-controlled Echo. This vocal interface will…
A Modern Hotel is Incomplete Without a Cash Recycler
The process of checking into a hotel almost universally relies on a credit or debit card. However, cash still finds itself flowing through hotels and resorts on a daily basis. Whether at the bar, concessions, the pool, front-facing shops, or the front desk itself, cash transactions occur throughout wide segments of the hotel industry, all…
Listen: Bartech’s New Product is Not Your Father’s Minibar
Time for today’s Hospitality Minute, brought to you by MarketScale. One major downside of traveling is that feeling you get when you just need one thing, but you’d have to travel all the way down to the lobby to get it. Let’s be honest: most of us just don’t have the desire to make that…
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