Hospitality
Guest experience, hotel tech, and travel industry trends.
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Russia Looks to Improve Hospitality Experience at World Cup With Smiling Faces
Millions of foreign tourists are heading to Russia this month for the world’s most watched sporting event, the FIFA World Cup. As it was during the games of the 2014 Olympiad, the nation is in the grandest of sporting spotlights. This time however, Russia is trying to put on its best face, literally. It may…
The Hotels Of The World Cup
[vc_row][vc_column][vc_column_text]The World Cup kicks off today in Russia and the main story line is of course rivalry in matches and the quality of futbol being played on the world’s greatest stage. But with so many fans flooding Russia how are the cities accommodating this large influx of tourists? This photo series will show case some…
Trump and Kim Received Top Security at Summit, But Are Hotels Safer for Guests Than Ever Before?
Before and during the historic U.S.-North Korea Nuclear Summit, security was at the forefront. Accompanying two of the world’s most important and controversial leaders clearly involves advanced security measures. In the wake of the Las Vegas Shooting, many hotels have shown concern in regard to better monitoring of guests and suspicious behavior without infringing on…
InfoComm 2018 puts AV Experience at the Forefront
20,000 people packed into T-Mobile Arena in Las Vegas on Thursday, June 7, to watch the hometown Golden Knights take on the Washington Capitals in game five of the Stanley Cup Final. Hours earlier, on the other end of the strip, a crowd size that dwarfed the sea of Knights fans filed into the convention…
How Samsung Webinar Touches on the Future of Hospitality
Whether it be for business or leisure, hotel guests are expecting more than conference room wifi and pressed sheets to win them over. One of the biggest problems many hotels face is the lack of accessible, mobile, easy to configure Wi-Fi for guests whose whole experience may be reliant on. Samsung hosted a webinar on…
Samsung Webinar to Discuss Hospitality Disruptors to Look Out For
On Thurs. June 7 at 12 p.m. ET, Samsung will be hosting a webinar to discuss disruptors in the hospitality industry. Technology has changed consumers’ expectations for hospitality experiences perhaps more than any other industry. Restaurants and hotels are now expected to immerse their patrons in an experience while still providing an enjoyable service. Disruptors…
Data Shows Millennials Plan on Travelling More, Will Hotels Adjust to Please Them?
Confirming Harris Group research that shows 72 percent of Millennials (ages 18-34) prefer experiences over things, a new Travelport survey finds Millennials are far more likely to take a vacation this summer than are other generational groups. According to Hospitalitynet, “More than half of Millennials (56 percent) plan to travel more this summer compared to…
Hilton Takes Bold Actions to Serve the Environment and Social Programs
Hilton just announced its plan to reduce its environmental footprint by half and double its social impact investment by 2030, making it the first major hotelier to take such measures. Hilton’s Travel with Purpose corporate responsibility program aligns with the United Nations’ 2030 Sustainable Development Agenda. In addition to slashing its footprint and sending zero…
Hilton Takes Bold Actions to Serve the Environment and Social Programs
Hilton just announced its plan to reduce its environmental footprint by half and double its social impact investment by 2030, making it the first major hotelier to take such measures. Hilton’s Travel with Purpose corporate responsibility program aligns with the United Nations’ 2030 Sustainable Development Agenda. In addition to slashing its footprint and sending zero…
Hilton Hotels Aims to Cut Carbon Footprint in Half by 2030
After a survey of over 70,000 people, Hilton Hotels is looking to increase their efforts towards sustainable travel and tourism. The survey found that 62 percent of participants would not remain loyal to a brand that was found to have unethical business practices. Because of this, Hilton has decided to support the UN Sustainable Development…
Listen: Robotics Company Changing the Customer Service Game for Hospitality Industry
The hospitality industry has a strong track record of providing just the right personal touch when accommodating guests. A recent technological advance just might force a new definition of that concept. Over 60 upscale hotels across the country are now using robots to help give that extra personal attention that keeps guests coming back….
Listen: New Technology at TRS Hotels Gives Guests a Personalized Experience
The Spanish-owned brand TRS Hotels introduced a new portal software at their hotels that connects guests directly with housekeeping, butlers and hotel restaurants. With the middle-man out of the equation, guests can now order anything from a drink at the bar to fresh pillows for their room right from their phone or laptop.
Hotels Are Serving as Business Centers for Millennial Workers
There is no doubt that technology is changing how we stay at hotels. From booking to check-in to check-out and enjoyment of all the amenities in-between, the hospitality industry, like most others, has been impacted by high-tech. In no population is that truer than with business people utilizing hotels for their conferences or travels. But…
Watch: Smart Devices are Changing Hospitality Industry
Seamless customer service is of paramount importance in the hospitality industry. Hotels are becoming more efficient thanks to technology. Mayumi, a hotel in Culver City, California has partnered with OpenKey, a mobile hospitality service, to grant guests a keyless way to access their rooms. The technology platform will also enable guests at the hotel to…
Watch: China Is Mixing Hotels with Office Spaces
Chinese hotels are catering to a new client base that does it’s work outside of a traditional office. With remote workers on the rise globally, Chinese hotels are incorporating co-working space in their properties for guests. The spaces include shared desks, device charging stations and leisure areas like microbreweries and gardens. Some hotels are even…
Watch: Hilton Unveils Smartphone App that Allows Customers Room Control
In a move to cater to a younger clientele, Hilton Hotels is rolling out a smartphone app that allows customers to control their rooms. Through the app, guests will be able to control the TV, air conditioning, lighting and window curtains. Testing has begun in four Memphis, Tenn. hotels and Hilton plans on expanding to…
Millennials and the Rise of Sustainable Travel
Millennials now outnumber baby boomers, and the influence of an estimated 83 million Americans has proven to be lucrative for companies that have connected with this consumer base. The hospitality industry has continually shown resilience towards change. An industry that thrives on customer satisfaction has found great success in accommodating the modern day traveler through…
Watch: Hackers Use Hotel Key Cards to Break Into Rooms
Hackers have found a way to make hotel master keys out of a commonly used key card. Consultants for Finnish data security company F-Secure say they discovered the vulnerability about a year ago and reported it to Assa Abloy, a lock manufacturer who owns the security system that has been hacked. Assa Abloy says security…
Historic Hotels Turn to Technology to Enhance Customer Experience
The hospitality industry seems like a digital technology arms race and historic hotels are aiming to meet these new modern standards without compromising their integrity. The Greenbrier Resort in White Sulpher Springs, W. Va., Hotel Del Coronado in San Diego, Calif. and The Driskill in Austin, Texas have all found ways to stay prominent while…
Hotels Adapting to Guests More Fixated on Experiences Than Lodging
As years progress, so do trends and the tastes of those consumers following them. The hospitality industry, specifically hotels, are on the frontlines of hosting guests and most of the time unsuccessfully catering to the “modern” consumer. In 2018, the modern consumer wants fast, accurate, and exciting. This kind of attitude has been driving hotel…
Marriott’s Re-imagining of the Rewards Program
This summer, as a part of their new “Unified Rewards Members” overhaul, Marriott Hotel will consolidate Member Rewards Points from Ritz-Carlton and Starwood Preferred Guest members, as well as re-introduce their “Moments” catalog filled with over 100,000 guest experiences. Being an industry typically focused on hospitality management, this move allows Marriot to expand the personalized…
Should Hotels Be Worried About Amazon Disrupting The Industry
Many hospitality industry experts chimed on the subject, with opinions ranging from complete dismissal to panicked predictions about doom and gloom for the very harmonious online travel marketplace. This is not the first time it was predicted that Amazon would try to tackle the online travel space. Back in 2013-2015, Amazon attempted twice to enter…
Hilton And Marriott Pledge To Cut Commissions
Where Marriott International leads, others follow. Hilton Worldwide will reduce standard hotel booking commissions for meeting professionals from 10 to 7 percent later this year for group bookings at its U.S. and Canada hotels, as many predicted, following the example of Marriott International. Business booked by meeting planners and travel agents before October 1 will…
New Generations Are Influenced By Technology, Loyalty
Loyalty reward programs where consumers receive extra benefits from a vendor for using their products/services are more favored by Gen Z and Millennials compared to older generation consumers. Moreover, a Loyalty Member survey found that a growing number of consumers are willing to pay a fee for enhanced loyalty benefits, and this trend is stronger…
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