Hospitality
Guest experience, hotel tech, and travel industry trends.
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What Your Car Can Tell You About The Future
No doubt about it—IoT is hot. Technology is getting smarter, from our phones to our refrigerators and from our hotel rooms to our medical devices. Recently, Business Insider predicted that 82 percent of the 94 million cars that will become available for purchase in 2021 will be connected cars. That’s roughly 77 million new smart…
MarketScale Hospitality, 12/4: The Path Forward for Hotels
Much of what is done in the hospitality industry centers around one very important question: what does the guest want? It’s an important and difficult question because the answer will differ slightly for every consumer. Some like it hot, some like it cold. Some want a steak dinner, others not so much. On this…
PARKING SIMPLICITY: Enrich the Guest Experience with SMS Valet
Valet parking is evolving. No longer just a luxury amenity, valet parking is emerging as a service necessary to many industries. And SMS Valet, the first ticketless valet system, simplifies and enhances valet operations with patent-pending technology. Learn more at smsvalet.com
Samsung Axis Hospitality WiFi Solution
Today, the hotel experience isn’t complete without WiFi. But it’s not just about being fast, it must be secure as well. Samsung Axis creates personal area networks for each guest, providing a fast and secure connection that enables guests to use connections between devices like they do at home. The personal area networks keep guests…
Indianapolis Hotel Launches New Guest Service Platform
Room service is one of the key differentiators between hotels. Not only is it a way of encouraging guests to dine on the premises, it adds to the overall experience. In order to optimize its offerings to guests, the Conrad Indianapolis Hotel has implemented Intelity’s full guest service platform. Each room is equipped with a…
Online Rate Parity Is a Problem; Data Is the Solution with Sean Fitzpatrick of OTA Insight
As more North Americans use online travel agencies like Expedia and Booking.com (an estimated 40 percent), hoteliers have to get smart about competing for those travel dollars. That means competing on price as one approach, Sean Fitzpatrick, CEO of OTA Insight, tells us in this episode of the Hospitality Podcast. “The hotel industry is…
Why You Will Soon Be Opening A Bar Tab When You Check-In To Your Hotel
Hotels around the world are constantly striving to adapt to an evolving guest palette. It is important to maintain a growing customer base that is drifting away from chain-hotels and willing to spend the extra dollars for a unique, Instagram-worthy experience. Creativity is imperative to creating a unique guest experience and several new and developing…
What is the Role of Today’s Hotels?
In many industries the customer base is changing drastically. Today’s consumers care about the overall experience more than the older generation did, which is leading some industries, particularly hospitality, to seriously rethink their business models. In the past, a clean room, decent water pressure, and an edible breakfast were good enough for many hotel patrons….
The Real Robots of Hospitality
Hospitality has always been associated with a personal human touch. However, in an age of disruption and increased technology, travelers are looking for more. Recently, hotels and restaurants have been implementing seamless technology like smart devices in rooms, but some of the more innovative businesses in the industry have been pushing expectations with completely independent…
A Magazine Editor’s Take on Tech in Hospitality with Barbara Castiglia of Modern Restaurant Management
The hospitality industry isn’t known for being bleeding edge in adopting new technology. In fact, restaurants and hotels often run on first-generation point of sale software, but that’s beginning to change as technology becomes more palatable for everyone. “It’s a very tough industry in regards to technology,” says Barbara Castiglia, executive editor of Modern…
SMS Valet® Makes Complimentary Valet Service Even Better
There’s no better price than free! Everyone loves getting something for nothing, so offering complimentary valet service to guests at casinos, hotels, and shopping malls is a great way for establishments to create better guest experiences. Allowing customers to drop off their vehicle at the curbside gives them the VIP treatment right from the start…
Adapting to Travel Trends & Safety Concerns with Gregory George of followsummer
How do tourists stay safe when travelling abroad? It’s a loaded question, but one that influences any international adventure. Often, a go-to site for up to date safety recommendations and advisories is the Bureau of Consular Affairs’ Travel Advisories. Though informative, negative ratings on certain countries due to political unrest or ecological concerns keep…
What is Old is Providing What is New in Travel
Businesses are always looking to be at the forefront of innovation. Without improving and enhancing a product or service, companies get left behind in the eyes of consumers. The hospitality industry is a prime example of this mindset, particularly in the luxury space, where the next great experience is being created everyday. However, sometimes the…
How a Fort, Temple, and Brewery Are Changing the Future of Hospitality
When hoteliers and members of the hospitality industry think of the latest trends, they usually look toward the future. Recently, some of the most exciting new hotels to open anywhere have done the exact opposite. Famed temples, prisons, and even elementary schools are being converted into luxury hotels and restaurants. Though amenities and location are…
Make Your Hotel an Adventure For All Ages
When you think of the hospitality industry, do you think of zip lining, rope courses, and rock walls? If so, then you are in tune with a rapidly emerging trend where these kinds of activities—and many more—are being offered to customers as an experience enhancing incentive. Today, hospitality organizations are competing to not only get…
Boutique Hotels Are Going Big Time with Technology
When it comes to booking a hotel while traveling, consumers have lots of options. From flagship hotels that can hold over 1,000 people a night to bed-and-breakfast inns that offer a handful of rooms and boutique hotels that personalize your entire stay, the options seem to endless. So, what makes a traditional hotel different than…
No Reservation for Innovation: Hotels Power Into Digital Age With New Features
Consumers expect an experience that is easy and convenient when staying at a hotel. What guests want, and need has long been a catalyst for innovation in the hotel industry. Here is a look at the hotel industry’s history of innovation and what might be coming next. Milestones in the 20th Century In the first…
How Light and Data are Leaving Hotel Guests More Energized In the Morning
Hotels are constantly striving to provide guests with the most pleasant experience possible, from booking to check-out. In an era of rapidly advancing technologies, many hotel proprietors, big and small, are looking at high-tech methods to enhance almost every aspect of a guest’s stay. Signify, the newly established Philips Lighting brand, recently launched its own…
Hotels Creating New Experiences Through Sustainability
A recent trend among travelers has been the desire to give their business to sustainable hotels. Particularly among millennials, a group which studies have shown tend to focus more on sustainable practices, including how they travel. Thus, hotels are adapting. Pronouncing their sustainable initiatives has become a selling point among businesses in the hospitality industry….
Wearable Technology Is Bringing the Hospitality Industry Into A New Era
When a guest steps on a resort site or cruise ship these days, he or she is likely to notice that fellow travelers are sporting a new wrist accessory—a wearable smart bracelet that enables lodgers to unlock their doors and other access-controlled spaces like pools or fitness areas, pay for hotel services such as spa…
Watch: Airbnb Is Looking To Be Your Travel Agent, Too
Airbnb is further expanding business beyond accommodations. The hospitality company just launched new trip-planning features. Users can now add co-travelers to trips and coordinate with collaboration features for group travel. A sneak peek of the features was given at a recent meeting at the company’s headquarters. The co-travelers feature will let Airbnb users send invites…
When Children Need a Vacation from Vacation: Exploring Hotel and Resort Play Spaces
There’s no question about the critical role of play in the lives of children. Playtime aids in the crucial development of a child’s body, mind, and emotions. It is their job to play, and modern thinking is beginning to embrace that idea again after many years of pushing children to participate in adult activities during…
History is Always a Great Destination
Trends in hospitality can change as quickly as the introduction of a new piece of technology. As cities rise and fall, so do potential customers and sales dollars. That is why the longevity of certain hotels is something to respect and admire. Today we take a look at three hotels, all at least 70 years…
Customer Service May No Longer Involve Humans, and Travelers Are Happy About It
Predictions for travel previously focused largely on self-driving cars or robotic maids. In reality, artificial intelligence (AI) has first been implemented to improve customer service. Everything from chatbots for hospitality websites to voice-activated services are reshaping the travel experience. AI is Making Travel Processes Smoother Getting from one place to another is easier than ever…
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