Moving From An On-Premise ITSM To A Cloud ITSM Platform

If you’re a Jira 100-200 service level user, look no further! Migrating your ITSM operation from on-premise to the cloud can be a daunting task. But with the right knowledge, it shouldn’t be. So, how exactly should you go about migrating to a cloud ITSM platform, and what are some red flags to look out for throughout the process?

Your go-to source for all things IT, The Hitchhikers Guide to IT, a podcast by Device42, is back with a new episode. In the latest, host Daniel J. Litwin chats with Clayton Chancey, Enterprise Solutions Architect at Cprime, about his thoughts on migrating a traditional IT Service Management (ITSM) from on-premises to the cloud.

Litwin and Chancey also talked about:

• The misconceptions and mysteries in the transition of tools to the cloud
• How to manage your ITSM transition
• What red flags to watch out for during the move

“A lot of times, what’s overlooked is the need to obtain buy-in from your various stakeholders. So, we may get all the technical requirements that we would need to do a lift and shift type move but how we really got buy-in from the folks who are going to be using this new platform [is] that they’re excited…,” said Chancey.

Chancey started his journey in IT nearly a decade ago as a computer support technician before moving on as a Systems Administrator – Jira for Harbor Freight Tools and a Jira/IT Systems Administrator for SpaceX. He has been with Cprime for over three years. Chancey holds multiple Atlassian certifications as a Jira Service Project Manager and a Jira Administrator for Cloud.