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Cutting-Edge Order Fulfilment Technology to Enhance Retail Customer Experience

Position Imaging has introduced a BOPIS solution that simplifies retail pickups by integrating with POS systems. This technology aims to enhance customer experience by reducing wait times and making the pickup process seamless. Liisa Walsh from Position Imaging elaborates on how this innovation improves order management for both staff and customers.

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By Software And Technology · · Customer ExperienceLiisa WalshPos SystemsPosition Imaging
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Key takeaways

01

Position Imaging's BOPIS solution streamlines retail pickups.

02

The system integrates with POS systems for efficient management.

03

The aim is to improve customer experience by reducing wait times.

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Liisa Walsh, the Director of Product Management at Position Imaging showcases an innovative order fulfilment technology designed to streamline retail pickups. Dubbed "BOPIS solution," this system integrates seamlessly with point-of-sale (POS) systems, allowing for efficient order preparation and management by staff, referred to as "kickers." Upon completion, orders are signed into the system, scanned, and customers are notified via text message that their purchase is ready for pickup. Customers can then collect their orders effortlessly by scanning a QR code, which notifies the system of the pickup. This technology, explained by Walsh, aims to enhance the customer experience by reducing wait times and simplifying the pickup process, marking a significant advancement in retail operations.

This technology aims to enhance the customer experience by reducing wait times and simplifying the pickup process, marking a significant advancement in retail operations.

Video TranscriptExpand ↓

This is Tim. This is a tracking company, and what we're showing is a bogus fusion. So it uses pick tonight for a customer's self serve pickers. So what I'm gonna show you here is that we've already just in you with a focus for the POS system since the orders are now within the system. So what I'm gonna show you is what it does happens when you are a kicker, a staff member, getting the order ready. So now once I pick my order, I'm ready to go, I have an order number attached to this. We're gonna do sign into the system and deliver into the system. We're gonna scan the order. Understand. And now I'm gonna use a tag to carry. It's raised heat. Once it's there? And then you just keep that for everywhere you're done. And while she stands, now what my system does is send notifications out to the customer. So you're gonna the tax part of me. So now when they get that, the customers can come in on their home and pick up through the same systems. So what we're gonna do is we'll go ahead and gather this. So we wanna get the latest one in here. Okay. So you get a simple text message and we're gonna expand this. And now I'm gonna act as the pass So I'm gonna walk up to the system, and we're gonna scan if you are This is the physical package that's picked up. And then what happens is that that immediately lights the clip. The customer can go right to this truck. Pick it up, and they're done. They can now leave. That was extremely

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About the Expert

SA
Software And Technology

Director of Product Management at Position Imaging

Liisa Walsh is the Director of Product Management at Position Imaging. She oversees product strategies and the development of technologies that enhance order fulfillment in retail. Her expertise includes integrating systems to streamline customer experiences.

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