Hospitality
Guest experience, hotel tech, and travel industry trends.
Create content from your team’s expertise with free recording and AI writing tools. Qualifying companies also get one professional video edit a month. No credit card.
All Articles
Hilton transforms procurement with Coupa
Hilton's hotel network streamlines supplier management to free up staff time for better guest interactions
Crystal Springs Resort Re-engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
A multi-property resort simplifies sprawling operations by reconnecting with unified management technology
An Interview with Sarah Dandashy
A hospitality leader reveals how to blend digital innovation with authentic guest relationships in a rapidly evolving travel landscape
Sonesta Global 2024
Hotel operators are leveraging integrated technology platforms to overcome labor shortages while meeting rising guest expectations
Unlocking Hotel Success: Exploring the Success of Maestro PMS and PurpleCloud Integration
Hoteliers are discovering that seamless property management integrations can transform operational efficiency and guest satisfaction simultaneously
Paris Olympics Could Transform European Travel for Non-Olympic Tourists
The global sporting event is reshaping travel patterns across the continent, creating both windfall opportunities and logistical hurdles for businesses
Detroit’s Draft Week Success: Hotels Can Bank on Event Tourism by Working in Conjunction with Major Events
Cities hosting major sporting events unlock substantial revenue streams by positioning their hospitality sectors as essential partners in delivering memorable v
From Flexible Check-Out to Secure Storage: Smart Lockers in Hotels Can Elevate the Guest Experience
Hotels discover how automated storage solutions eliminate front desk congestion while boosting guest satisfaction and operational efficiency
Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape
Hotels that blend automation with genuine hospitality are setting themselves apart in an increasingly competitive market
Streamlining Technologies for Efficiency is Still a Challenge for Hotel Operators
Legacy systems and fragmented tech stacks continue to undermine operational efficiency across the hospitality industry, despite growing pressure to modernize
Empowering Hospitality: Chris Trick’s Insights from a Career in the Industry
A hospitality leader reveals how balancing human touch with smart technology creates competitive advantage in today's travel industry
Hotels Can Maintain Traditional Experiences, But Also Modernize By Leveraging App Services
The hospitality industry can blend digital convenience with genuine human connection without sacrificing either
Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality
Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect
To Balance Costs and Quality in Hospitality, Consider Embracing Gig-Based Staffing Solutions
In the current economic climate, hotel owners and operators constantly seek ways to balance rising costs and maintain high-quality guest experiences. One effective strategy is embracing gig-based staffing solutions. This approach mitigates the financial strain caused by traditional staffing methods and provides the flexibility required to adapt to fluctuating demands. Sarah Dandashy, a…
Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing
Human staff and AI chatbots work best together when hotels prioritize seamless handoffs over full automation
Prioritizing Return on Investment in Hotel Investment and Decision-Making is Key to Staying Afloat
Hotel operators must balance financial returns with guest satisfaction to survive mounting competitive pressures and economic headwinds
Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches
Staff resistance to new hotel tech often stems from inadequate training, requiring managers to tailor approaches to different teams and skill levels
AI Chatbots in Hotel Operations Must be Brand-Aligned and Backed by Staff Training to Truly Elevate Guest Experiences
Generic AI tools fail at hospitality without proper staff preparation and cultural alignment with brand values
Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry
Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation
Extended-Stay Hotels Must Analyze Markets & Embrace Flexible Options for Sustained Growth
Properties that strategically adapt their offerings can capitalize on luxury demand while navigating market volatility
A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes
Smaller markets are driving unexpected revenue gains for extended-stay properties as remote work reshapes guest expectations
AAHOA 2024 Day 1
Hospitality tech leaders unveil data-driven solutions that reshape how independent hoteliers manage operations and guest expectations
Galgorm is First in UK to Benefit from Maestro All-In-One PMS, Right Revenue Integration
AI-powered rate recommendations and real-time pricing strategies automatically flow between PMS and revenue management tools to maximize hotel profitability
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities
Hotel leaders navigate a landscape reshaped by technology, market shifts, and changing guest expectations through industry conversation
New to MarketScale?
MarketScale is the B2B media platform Hospitality companies use to publish their own experts. Create a free workspace with no credit card, or book a demo to see how it works for your team.