Hi there. We're outside our Norway system integration and fulfillment facility. The building was built in two thousand and six. Some sixty five thousand square foot facility. So I'd like to kind of show you around, so come along with me. We're now in the warehouse of our facility here in Norway. So just behind me here, thirty thousand square feet of that is warehouse approximately three thousand pilot positions. So our operation is fully integrated with our US plants. So everything we do here from processes and systems are exactly the same as we do in both Plano and Canton. The other part of our operation is we work to international standards. So all our sites are approved to TL nine thousand and ISO nine thousand and one, which are quality management systems, environmental standards of ISO fourteen thousand and one, and cyber security standards of ISO twenty seven and one. The first step of our manufacturing and fulfillment processes is receiving. So I'm joined here by Justin Francis, who is our logistics and trade compliance supervisor, and also by Colin Griffin, who is our materials manager. So Justin will you just explain what happens in the receiving process for us. Our receiving team, they take in our items to go out and they check off an approved list, unpack all the items and ensure everything us in in order and they move around to our our stock locations through here in site. Colin from an inventory control perspective, can you just tell us how that works? So one of the key pieces from an imagery control point of view is just, you know, to know what we have and where we have we've run a comprehensive cycle count analysis of all our parts. So we want to make sure that we're counting the important pieces at the right time So we categorize our parts a, b, and c. The most important parts, ninety percent of our dollarized use of your parts get counted in twenty four business days. They're the a, the key items. The b items which are used less often, get counted less often, and the c items are some of the peripheral items that counted after ninety business days. So everything that's within the warehouse gets counted within ninety working days when we get new parts, we add those to the them and we're currently operating to an accuracy of ninety nine point nine percent. It means that when we say to our customers, we have the parts We know we have them, and we know exactly where they are. So in the warehouse, we have different types of material. Some of it is unicam owned and some of it is were owned. Yeah. We run what we call consigned locations that customer owns them. So we have our Unicomone sites, which is where all our business systems, we run our forecasts and our stock has kept there. We would also hold what could possibly be returns from customers, and we hold hold them in a sign location. So we left those physically segregated in our warehouse so we could have part number a. We could have in a unicom cycle. Could have also part number a in a customer on-site, and they're controlled by serial numbers, so they're distinct, and we know exactly which are owned by the customer. Our customers would also to be very interested in the level of security we have on-site here. So can you just tell us a bit about that? So part of the reason, I guess, our accuracy is so high, is because we have, you know, than security controls. So we have what's known as known consignor status. That's an accreditation with the Irish Aviation Authority, which basically says that our security protocols are at such a high standards that will it allows us to streamline the shipping process. So a benefit to the customers, but we have far back access door control all around the building. On the external doors inside, we've got thirty two cameras that have recorded all time So we can see every time that happens and we know everyone who comes in and out and at the front door, nobody comes in the building without us knowing about it. Hi. We're here in there and I'd like to introduce you to Jeff French who's responsible for a production in unicom Golly. So Jeff, can you tell me what happens here. Yeah. No problem, John. So after the manufacturing order comes from the picking area, it comes into the assembly team here and we have a maybe three to four assemblers here, and all of our assembly are trained in level certificate one and two. So what happens at the start, they they get their manufacturing order. They're getting their their item number. They're going on to our to the computer, and we have a data control system called Oracle. And in Oracle, what they're doing is they're opening up a work instruction. And in the work instruction, they're using the item that's on the man on the sheet. They're looking up what, the assembly work construction, they're downloading the assembly work construction, and then they're starting to follow the steps in the work construction on how to assemble the unit based on the item number. But once that is done, they're also using we're using an internal system called ACTORY TALK AND THAT'S ALSO TO CAPTUR THE DATA, SO EVERY TIME THEY'RE BUILDING THE UNISH AND THEY'RE PUTTING A COMPonent INTO THE UNIC AND TO THE CHASSY. THE INFORMATION FROM will transfer over to factor talk and and they need to scan that part number into factor talk to confirm that that component gone into the chassis. And once they've finished the bills, they'll the lid back on, and then they'll move it to the test area. So it was a complete history of all the components that go into each There's a complete history to see so we can go use device history, or we can go into factory talk and look up using the serial number on the chassis. We can use that then to go back and check to see what was installed in the unit. Thank you, Jeff. Cheers. Thanks. So after assembly, product goes into the test area and I'm joined here by Alan Anderson who will tell us a bit of how the test process works. Yes. So all the product we build here will go to our test process. This will perform a basic functionality test and flash various farmers. We use NAI builder as our application to do all our testing. This is a unicom engineering application which allows us to automase testing. It consists of customized task lists, which are different for each customer. These tasks are generally test scripts which form different tests such as firmware flashing on the idrac, the bias, the raid cards, various network cards, and hard drives. It also forms network tests on all the units. It performs PCI stop testing. It performs our two hour fast track test which is a benchmark test test, which we do on all our products. It also depends on customer requirements. We can build various grades, set various bio settings, and run profile. Oh, our test process are also synchronized with with our other sites as well. That's correct. Yes. That is correct. So depending on the product owner, they are in charge of the test scripts, which automatically each and I get copied over precise, so we're consistent across each side. As part of our global services, our customers can send back products to us for repair, refurbishment, our upgrade. So we're joined by Jeff again who will tell us what happens in this area. So, here we have our data security center, which is on the production floor here in Norway. So what happens is the RMA gets received in warehouse, and it has four hours to get back up in here into the DAVIS Security Center, and that's due to because there's customer data on ON THE HARD DRIVEES. FOR SCURITY REASON, IT NEEDS TO BE UP HERE WITHIN A CERTAIN TIME. ALSO AS WELL IF THERE'S AN ISSUE RECEIVING, WE DO HAVE A CAGEDARY DOWN IN THE WAREHOUSE, THAT this unit can be stored. So what happens is it comes up here. It goes into the top of RMA. It goes into the queue. We have a fifteen day turnaround time, so the unit comes in. It's put on to test. When it's on test, it's discretish, which means that data is wiped from the hard drives, and it's removed, and then it's tested to the latest rev and making sure that everything is functional and working fine. If we get a unit back that is physically damaged and you cannot test it and you cannot remove the information from the hard drives. We do also have a degausser, and we have also a grinder. So the degausser is using electromagnetic to remove the data from the hard drive, and then it goes into the grinder to make sure that any information that was there is wiped. So after that, once it's finished tests and it's up to the latest rev, the unit will come to the pack out area and the pack out area just like in kind of an assembly. There'll be open up work instructions, checking what needs to go in. So there'll be kind of maybe a separate work construction for RMA. They'll be looking that, and they'll be printing the labels again in factory talk like we mentioned above in assembly. And then they'll be printing and putting components into the packaging and then moving that out to the warehouse. Jeff, thank you very much, Jeff. Thank you very much. Thank you. Well, after functional tests, the product moves on to the final step of the manufacturing process which is pack up. So I'm joined by Dennis Murphy who's our process engineer for the area here, and Dennis will tell us what happens. OUT OUT OF AREDA. Andrew: PACK OUT, YOU KNOW, SOMETIMES IT'S TAND OF FORGOTTEN SUN OF THE WHOLE PROCESS, BUT I THINK IT'S ACTUALLY THE MOST IMPORTANT PART. WHEN YOU BUY A SERVER, THE FIRST THING YOU SEE a carbon box, you open it up first in Europe and further accessories, power cords. So it's as important as the assembly and test process. We use the same control systems. We use factory talk and and to to monitor the parts going through and to verify that everything that's in the box is placed in there and recorded. The work instructions are THEY'RE OPENED AT ALL TIMES AND PEOPLE FOLLOW THEM GOING THROUGH. AFTER THE PACK HOUSE PRODUCTS THE WOULDS. Reporter: SHIP TO warehouse AND, YOU KNOW, DISTRIBUTED IMMEDIATELY TO CUSTOMER waiting for an order. Then as a process engineer, you're out to responsible for engineering control, and also new product introduction. So do you want to tell us a bit about that? Sure. So we use, you know, a document control system, Oracle, so all our work instructions, but also the builds and materials of all our product STORED ON THAT ONE. IF WE WANT TO CHANGE IT FOR WHATEVER REASON, IF YOU WANT TO CHANGE A COMPONE TO USE OR DESIGN USE OR INTERGESTING NEW PRODUCT, IT ALL HAS TO BE RECORDED IN ORICAL AND YOU CAN OF CHANGED ANYTHING IN ORICAL WITHOUT AN INTERNERING CHANGED ORDER. IT'S A A MECONISM WHERE BY ANYBODY INVOLVED IN THE POSES SIGNS OFF ON THE CHANGES. SO, YOU KNOW, FROM Finance team buying components through the engineering and account management team. Everybody has to agree to the change in the ECO, sign off on it, and only then does the change become live in Oracle AND WHEN WE OPEN THE M. O. THE NEW PARKTS START TO FLOW THAT WAY. AND THAT HAPPENS FOR THE PRODUCT PROSS ALL SITE. WE HAVE OUR OWN ACCOUNCE HERE WHERE I'M PART OF THE process of designing the bombs and figuring out the process right in the work instructions for that product. But, you know, that function happens across all sites in the States as well. So when changes happen, I'm the focal point here in Norway to make sure that we see the change, we understand what the changes are. And that we're ready for it where constructions are in place about this coming. And part of the role is then telling you and the rest of the ops team what changes are coming, how to manage it. Okay. Dennis, thank you for that. You're welcome. Okay. As Dennis mentioned there, at the end of pack out, the product moves into the shipping area. So Colin and Justice have joined me again. Colin can just tell us a bit about the order picking process. So our order management team, they put up a sales order for the shipping team to to process. So we'll pick the good parts from the shelf. We'll pack them, process them, and we're ready for the next part to to check the process. And one of those checks is what's called denied party screening. So Justin, maybe you can explain a bit of what that is. The denied party screening is ensuring that we send the the correct purse to the correct and authorized by correct parties in each individual country. We ship to seventy countries, say, from primarily Europe, Asia and Asia Pacific, and laterites, or around the world. Yep. Perfect. And what different kind of regulatory documents would we process our need for those? We process certificates corn conformity and also certificates of origin. So we on a daily basis. Okay. Thank you. Very good. No problem.
