Contact accounting@marketscale.com or your MarketScale account team for billing matters. Include enough detail to identify the company and requested change.

Before you start

Have the company/channel, billing contact and invoice reference when applicable. Check your organization’s agreement for its terms.

Steps

  1. Identify the request: invoice copy/correction, billing-contact update, plan change, renewal question or cancellation inquiry.

  2. For an invoice issue, include the invoice reference and the exact information to check. For a contact update, provide the intended billing contact and company.

  3. For a plan change, review the current pricing comparison and specify the requested plan, reason and preferred effective date. Include the feature or capacity you need.

  4. Send the request to accounting@marketscale.com or your existing account contact. Do not include card numbers, passwords or authentication codes.

  5. Ask for written confirmation of the agreed scope, effective date and billing impact. Follow the terms confirmed for your organization.

  6. After the effective date, verify the invoice details and relevant workspace access. If a feature is still missing, have support check entitlement, activation and role separately.

Check the result

The confirmed billing/account record should match the requested change. A message sent, a plan selected on the website or a verbal discussion does not by itself prove the change took effect.

If something does not work

  • An access problem may be a role or group restriction rather than billing. Include the channel, action and error so the team can distinguish them.

  • Do not assume a self-service billing portal exists for your account.

  • Published plan terms can change. Use current pricing for comparison and your agreement for the terms that apply to you.

Related: Diagnose access · Contact support

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