Business title and platform role are different

A title such as Marketing Director describes someone’s work. Admin, Member, Contributor/VIP Guest and Social describe access in Studio.

Before you start

Use an authorized Admin account to change another person’s channel role. First confirm the person, email and channel.

Open Admin → Users in the relevant channel and find the existing user. Check Active or Invited as appropriate.
To change permissions, use the person’s Role column dropdown and select the intended available role. This change is submitted from the dropdown; it does not require a separate profile Save action.
Wait for the change to finish. If an error appears or the previous role returns, resolve that error before assuming access changed.
To correct a professional title, open the person’s profile editing form and change Job title. Keep that separate from any MarketScale role field shown in the form.
Choose Update User on the profile form, then reopen the user and check the title. Ask the person to refresh Studio and confirm their expected task is available.

The profile title should read correctly, and the Role column should show the intended permission level. Changing a title alone does not grant tools.

A user still cannot open an item: check channel membership, group audience and item access as well as role.
Switching a creator to Social removes creation tools. Confirm their actual responsibilities before making that change.

The MarketScale platform: capture, edit, and publish in one place.
Plans and pricing: flat monthly pricing you can compare before you talk to anyone.
Contact support: get help with your MarketScale Studio workflow.