When “Request Revision” Is Missing

If the "Request Revision" button is missing entirely, it's likely due to your video having reached a Completed status. When an edit is marked as Completed, the revision window closes, and therefore, the “Request Revision” option will no longer appear.

At this stage, the media is considered finalized.


​To request additional edits:

When “Request Revision” Is Greyed Out

There are a few common reasons why the “Request Revision” option may be greyed out. In most cases, this is related to the version you’re viewing or the current status of your media. Here are a few things you can check:


1.) You’re Not on the Latest Version

Media Studio supports multiple versions of your video. These appear in the version ribbon above your video.

Select the latest version (far left) to continue.

2.) The Video Is Still “In Editing”

Within the version ribbon above your video in Media Studio, you can find the status of your media:

If the status is In Editing, the option will be greyed out because the video is already being worked on.

You can still:

If changes are urgent while editing is in progress, reach out to your coach or support so your feedback can be shared with the editor.

3.) The Version Is Still Processing

If a version is still loading or processing (for example, showing a spinner or generating a score), it may not be ready for review yet.

The “Request Revision” option will remain greyed out until:

In Summary

If you’re unable to request a revision, run through these quick checks:

If you’re still unable to proceed, reach out to your MarketScale lead for assistance.

How Will I Know When My Edit Is Ready?

When your edit is complete and ready for review:

Admins and users who submitted the request will receive these notifications automatically.

Pro Tip

Review your video carefully and include all requested changes in a single revision request whenever possible. This helps reduce back-and-forth and keeps your project moving quickly.

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