Retail
Omnichannel strategy, e-commerce tech, and in-store innovation.
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Automating Cashflow is Empowering Retail Associates
We may live in the age of plastic, but 50% of transactions under $10 are still done in cash. There is more cash in circulation than ever before. In short, cash isn’t going anywhere. But, retailers know all too well that cash is fluid and hard to keep track of throughout the day as…
Companies Drive Business with Augmented Reality
Augmented reality (AR) is a legitimate business tool in 2019. Seen here, in a video captured by Jake Steinerman, a Senior AR Engineer at PTC, companies are able to research and test products before taking them to market. Steinerman created a virtual Polaris RZR and test-drove it around Liveworx last month. Liveworx is an industry-leading…
How Artificial Intelligence is Hitting the Gym
Artificial intelligence has transformed what retailers and businesses across industries can learn about their customers. Twenty Billion Neurons, a German computer software company, uses the data it has captured to operate Millie, an AI-driven, virtual customer service bot. Millie was originally designed as an in-store greeter, brand ambassador and interactive device for retail locations, but…
How to Enhance Convenience Stores and Increase Revenue with Self-Service Kiosks
Self-service kiosks are quickly becoming an important part of convenience stores, or C-stores. Convenience has always been the cornerstone of C-stores. But today’s version offers far more than cigarettes and lottery tickets. Many now offer a full menu of hot and cold food, for example. Some even offer other products and services. Add the self-service…
Cooler News: The Grocery Revolution & How Online Grocery Fulfillment is Changing the Game
Change is part of every industry. The grocery industry is no different. Evolution has become necessary, mostly driven by customer preferences. The grocery shopping experience is evolving with the support of technology. To chat about this new segment of the market is Joe McMenamin, business development for grocery fulfillment at KPS Global, a leading…
RetailX Panel Explores a New ‘Phygital’ World
Photos Courtesy of Melissa Gonzalez. There are more ways to reach consumers today than ever before in retail. Sometimes though, this many options can actually make it hard for businesses to reach their customers. At RetailX in Chicago, industry professionals are learning skills to increase their digital and physical retail presence with the hopes of…
Is Amazon’s Future in Third-Party Sellers?
In the retail space, there is no bigger 800-pound gorilla than Amazon. So naturally, analyzing their direction in an e-commerce world is telling of where the rest of the industry might adapt. Today on the Retail Podcast, host Shelby Skrhak sat down with Amazon insider and vice president of IdeoClick Andrea Leigh to discuss…
Authors Explain How to Build Winning Stores in a Digital World
Retailers must always be selling their products, but in the era of e-commerce, brick-and-mortar operations must also sell an experience. That is the core issue authors Tim Mason and Miya Knights address in their new book, Omnichannel Retail: How to Build Winning Stores in a Digital World. Mason is CEO of Eagle Eye, an England-based…
STICK PACKS PROVIDE CONSUMERS WITH A CONVENIENT PACKAGING OPTION FOR SUPPLEMENTS
Delivering supplements in standard plastic bottles is a time-tested and familiar way for manufacturers to supply products to consumers. But with so many options and brands available today, it’s important to look for ways to differentiate a brand and stand out from the crowd. Alternative packaging is one way to differentiate products on retail shelves,…
How to Use Text Message Marketing to Build Your Retail Business
Retailers across the globe are harnessing the power of SMS marketing to enhance customer relationships and experience. With an open rate of almost 98% compared to just 20% from email marketing efforts, retailers are boosting sales, building brand awareness and retaining customers using SMS marketing. Small retail businesses now have the power to rival large…
Explore the Eight Biggest Challenges of Retail and How to Solve Them
Retail is a complex business; it needs support from technology that improves the customer and associate experience. With the development of ThinkTime, retailers now have a platform they can rely on to overcome their biggest challenges. Here’s a list of the challenges and how you can overcome them, featured in our new whitepaper. Challenges in Retail:…
Baby Boomers and Retail: the Need to Re-Engage the Forgotten Generation
Over the last few years, advertisers have rushed to woo millennial consumers, leaving their older counterparts feeling overlooked or alienated. According to a recent study by Hitachi Consulting, almost three-quarters (74%) of stores are increasingly focusing their services on 19-38-year-olds, in a bid to capitalize on mobile and digital spending, as well as capturing the long-term loyalty…
Proper Task Management is Fueling Retail’s Experience Economy
In the last decade, the retail industry has had to be limber, adaptable, and resilient as online retail has grown to an epic level. Brick-and-mortar stores have shifted their focus to providing customers with a delightful, efficient experience– one that cannot be replicated online. The room for error or issue in this shopping experience…
InfoComm 2019: Retailtainment is the New Reality for Malls. What Does This Mean for AV?
Like many industries, retail is facing the full effect of the experience economy. Couple this with the standardized convenience of e-commerce, and it becomes clear the future of brick and mortar stores is at a critical point. Nowhere is this need for an experience beyond the product in retail more evident than at our…
Want to Make Your Customers Feel Like a VIP? Personalize Their Experience
Retail shopping before the age of the Internet was a grand event. It meant heading out to socialize and relax with friends while catching up on life happenings. Today, as we have taken to doing these pastimes on the Internet, brick-and-mortar retail stores are having to adjust. What will bring modern customers into stores,…
How Cash Recycling Is Saving Time, Money, and Improving Security
The true cost of managing cash for a business is hard to pin down, especially as a business owner. It’s a less quantifiable cost; while retailers incur a cost to accept debit and credit cards as currency, there’s an inherent cost of labor to accepting cash as well. Simplifying this process for business owners…
Micro-Warehouses for Online Grocery Pickup: The Future of Click and Collect
Micro-warehouses could be the solution for retailers struggling to solve the growing demand for online grocery pickup. Fulfillment for online grocery orders remains a challenge for retailers. Consumers enjoy the convenience of one-click shopping, but grocery stores must have a solid plan in place to store the groceries prior to a customer’s pick-up window. Statista…
The Intersection with Bluewater: Next Level Retail After the “Amazon Effect”
On today’s episode of The Intersection, we discussed the “Amazon effect,” how it’s impacting the rest of the retail world, why some are scared, and why most should be excited, with guest Eric Thompson, Senior Sales Executive at Bluewater. In a world of emerging technology, retailers now have options. “There is renewed optimism for…
The Future of Retail: What’s Changing in 2019 and Beyond
It’s no secret that the future of retail will look markedly different than in years past. Driven by competition, consumer trends and changing technologies, brands are seeking innovative ways to satisfy their customers. As more shoppers opt to purchase online, there have been many predictions on the future of retail, and in particular, retail warehousing….
Key Takeaways From the World Retail Congress’ Global Conversation
Melissa Gonzalez is CEO and Founder of The Lionesque Group Last week, just under 1,400 attendees traveled to Amsterdam for the annual World Retail Congress. This year’s theme was “High Velocity Retail”, illustrative of the speed at which changes in technology, consumers, and retail is happening today. It was far from your ordinary conference as…
How the Experiential Economy Came To Life at InspireFest
Zuzor Founder Tammuz Dubnov traveled to Dublin, Ireland this week to speak at InspireFest 2019. The conference explores the future of science, technology and creativity. Industries from retail to entertainment are looking for new ways to engage audiences that are becoming increasingly harder to captivate. Solutions to the ‘experiential economy’ are a central aim of…
What Robots are up to in the Nike House of Innovation in Shanghai
Nike stores are known for their interactivity and innovative sportswear, and now robots are even getting in on the action. This video comes from Stephen Hekman, Vice President of Retail Services at Kingsmen Projects U.S. The two robotic legs simulate the running motion and give prospective buyers a look at the sneakers in their…
Communication: The Power of Video
Technology is making a massive impact on the ways organizations communicate with audiences. Whether it’s in a retail store, stadium, restaurant, church, or office building, advances in interactive marketing provide infinite options to customize messages and tailor them to fit the unique needs of your customers or patrons. Increasingly, marketers are choosing video when looking…
NEMO-Q: The Science Behind Wait Time Perception
Today’s consumers are accustomed to instant gratification. This pleasure principle has put immense pressure on retailers and services in all industries to create a better experience for consumers. However, waiting in line for extended periods is antithetical to this goal. Even if service is quick and easy when the customer is attended to, when forced…
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