Skip to content
MarketScale
‹ Back to IndustriesProfessional AV

Motorola Solutions is Mobilizing AI in Security with an Ecosystem Approach to End-to-End Solutions

Connected AI tools work best when human oversight remains central to security operations and decision-making

This story was produced through MarketScale. See how Professional AV teams put it to work with Customer Stories & Case Studies.

By Donald Cornett · AiAutomationDonald CornettGsx
Share

Key takeaways

01

Connected AI tools work best when human oversight remains central to security operations and decision-making

Get featured

Want to get featured in MarketScale Professional AV?

Create a free MarketScale workspace and get your company's expertise featured across our Professional AV coverage. No credit card, no demo required.

Start free

The evolution of mobilizing AI as a foundational technology for computation, operations and business strategy is rapidly reshaping the security landscape, offering unparalleled opportunities for proactive rather than reactive measures. AI's growing capability to gather and contextualize information, combined with automation, promises timely alerts and swift responses. Still, the integration of AI in areas such as school security and healthcare still comes with skepticism and risk, meaning human intervention is very much still needed to inspire trust and make the most of AI-supported solutions.

For instance, an AI detection can have its flaws, such as detecting something dangerous that is actually harmless or inconsequential. Motorola Solutions is working to stand out in this domain by offering solutions that specifically integrate AI and human management to specifically avoid false flag detections. This approach ensures not just swift responses but also accuracy in mission critical situations. Donald Cornett, Director of Global Product Management for Ecosystem Solutions at Motorola Solutions, articulated just how this synergy works, and the need for constant evolution in security strategies. At GSX 2023, Cornett headed two learning sessions, one of which explored mobilizing AI and automation for the security industry.

This approach ensures not just swift responses but also accuracy in mission critical situations.

Cornett's Thoughts Mobilizing AI

Evolution and Impact of AI

"As the AI starts to really evolve or starts to get, you know, grow, or the neural net start to learn more and more,"

"Taking that information, making it contextual and relevant, driving it into automation, and then leveraging a broader ecosystem of all the components, whether it be sensors, access control, video, radio, incident management, and actually taking relevant information and driving it to the people that need to know in a timely fashion."

"In leveraging the AI that's in the field as it starts to explode today, taking that input, automating it, and driving it into a broader ecosystem where now we are able to share or pluck out either sensors or video or analytics, share that information with the first responders or your SROs or around schools, to getting that information in near real time for them to react, adjudicate what needs to happen within minutes."

Real-World AI Applications in Security

"For like a school, a very popular use case is breached doors that are out there, or open doors, doors that are left open all the time."

"In healthcare, we have a no, protecting the staff where you have the ability to say, somebody may have a restraining order, right?"

"Now you're addressing it outside the four walls and actually in the parking lot and trying to be very much proactive than a reactive situation."

Challenges and Limitations of AI

"Where I see some of the failures or the breakdowns of it is you're going to get some of the falsing where you may actually send resources where you don't need it."

"You just don't want to automate completely everything like full school lockdown because somebody may have drawn a umbrella, not a firearm."

"You can allow the AI itself to present that information to the human and the human themselves can actually adjudicate and change the behavior of it."

"So that's where we kind of see some of the breakdowns that you can't just let AI do all of it straight through."

"You're actually having to inject some of the human nature back in there for that adjudication, for that verification."

You're actually having to inject some of the human nature back in there for that adjudication, for that verification.
— Donald Cornett, Director of Global Product Management for Ecosystem Solutions at Motorola Solutions

Motorola Solutions' Comprehensive Ecosystem

"With Motorola Solutions, we're one of the only ones in the industry today that have a full end-to-end solution that we believe from an ecosystem point of view and from an incident point of view."

"And all of that entire ecosystem can be brought to bear to the incident itself, tying that information together with the appropriate human in the middle, as I kind of talked about a little bit."

Video TranscriptExpand ↓

As the AI starts to really evolve or starts to get, you know, grow or the neural net start to learn more and more, taking that information, making it contextual and relevant, driving it into automation, and then leveraging a broader ecosystem of all the components, whether it be sensors, access video, radio, incident management, and actually taking relevant information and driving it to the people that need to know in the timely session. The first session that we did was maximizing, resources And the second session that we ended up doing was taking a an environment from a reactive to a proactive situation in leveraging the AI that's in the field it starts to explode today, taking that input, automating it, and driving it into a a broader ecosystem, where now we are able to share or pluck out either in sensors or video or analytics, share that information with the first responders or your SROs around schools to getting information in near real time for them to react and adjudicate what needs to happen within minutes. And so those were the kind of the key takesaways as the starts to really evolve or starts to get, you know, grow or if the neural net starts to learn more and more, taking that information, making it contextual, and relevant, driving it into automation and then leveraging a broader ecosystem of all the components, whether it be sensors, access control, video, radio incident management and actually taking relevant information and driving it to the people that need to know in the timely fashion. On incident for security today, right? So let's take a couple examples. For like a school, a very popular use case is breach doors that are out there or open door doors that are left open all the time. They may go unnoticed until the security guard itself walks around and sees that door. So we can now take just a very simple AI or the intelligence of that door and feed it into automation. So when that door is left open, it gets to those security, or maybe you have a Bolo, a Beyond lookout. In health care, we have a no protecting the staff where you have the ability to say, somebody may have a restraining order. Right? Well, they'll put that picture or that image within the system or a license plate. It could be either one, and then using cameras or eye at the edge, be able to detect that in the parking lot, giving that information through automation and through the ecosystem, where now you actually give it to the officers or the SROs or the security detail saying, oh, be on the lookout. This is the person that you need to send them the video instead of that person getting in your four walls to the nursing station. Now you're addressing it outside the four walls and actually in the parking lot and trying to be very much proactive than a reactive situation. Where I see some of the failures or the breakdowns of it is you're gonna get some of the faulty where you may actually send resources where you don't need it. Some of the things that like firearm detection. Right? That's a very good one. You just don't wanna automate completely everything, like full school lockdown because somebody may have drawn a umbrella, not a firearm. And so having a human in the middle or having that verification of that human is instrumental in a lot of the AIs. You can allow the AI itself to present that information to the human, and the human themselves can actually adjudicate and change the behavior of once they verify or know that that's there, everything downstream can be automated because they verified that stuff. So that's where we kinda see some of the breakdowns that you can't just let AI do all of it straight through. You're actually having to inject some of the human nature back in there for that adjudicate for that verification. With Motorola Solutions, whether one of the only ones in the industry today that have a full end to end solution that we believe from an ecosystem point of view And from an incident point of view, not only do we have cameras, access control sensors, but we also have incident management software with our rave acquisition with a panic notifications, emergencies on our radios, our wave pieces for interaction within those operating systems. And all of that entire ecosystem can be brought to bear to the incident itself tying that information together with the appropriate human in the middle as I kinda talked about a little bit. But now bringing that entire ecosystem from Motorola. We're the only one in the industry that I know that we have something like that.

Your experts belong here

Every story in MarketScale Professional AV starts with a company putting its integrators, design engineers, and product specialists on the record. Buyers are already reading this topic. The only question is whose experts they find.

When a spec writer or facilities lead searches this category, your integrators are what they find instead of a competitor.

Get your team featuredSee how it works15 minutes, straight to a calendar.

About the author

Donald Cornett
Donald CornettDirector of Ecosystems Solutions Product Management

Donald Cornett is a seasoned professional with a proven ability to effectively merge customer and business needs with tactical execution to enhance long-term gains, performance, and profitability. He boasts a breadth of experience in consistently improving cost management, productivity, and delivery goals year over year. Donald is skilled at consensus building, crisis management, problem-solving, and negotiating. His leadership philosophy prioritizes results and encourages cross-functional participation in creative problem-solving, ultimately contributing to organizational success.

Follow Professional AV Insights

Get new expert content in your inbox.

Professional AV: are you visible to AI?

Before they reach out, Professional AV buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free plan

You just read one Professional AV expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your integrators, design engineers, and product specialists into the articles, video, and social content Professional AV buyers are searching for. Create a free workspace and see it with your own people. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale workspace, up to 10 people
One professional video edit a month for qualifying companies
Media requests to your crowd, remote recording, AI writing tools
$0, no credit card, nothing that expires

More Professional AV Insights

UWYES Announces 500-Unit Digital Signage Project for Mexico With Tocn

UWYES has announced a 500-unit digital signage project for Mexico with Tocn. The project emphasizes agreeing on display environment, installation conditions, network readiness, content-operation ownership and acceptance criteria before deployment, an approach intended to help prevent late-stage changes.

  • 01500-unit digital signage deployment scope agreed between UWYES and Tocn for the Mexican market
  • 02Approach centers on agreeing display environment, installation conditions, network readiness and acceptance criteria before equipment is deployed
  • 03UWYES provides smart TV, commercial display, interactive whiteboard, kiosk and gaming-monitor solutions for distributors and integrators

Sep 16, 2026

Campus AV-over-IP: a 10GbE switching and one-dashboard control buy

Campus AV-over-IP: a 10GbE switching and one-dashboard control buy

AV refreshes are starting to read more like network procurement decisions. Many designers now specify 10 Gigabit Ethernet for headroom, and campuses want a “single pane of glass” to monitor and control rooms. That shifts cost and risk to the IP network: bandwidth, governance, and the support model.

  • 01Many designers are specifying 10GbE headroom for AV-over-IP devices such as 4K monitors, according to Church Production Magazine, which turns classroom and venue upgrades into a switching and backbone procurement decision.
  • 02IMS Technology Services frames campus-wide standard room packages and a “single pane of glass” for monitoring and control as the support model, fewer room variants means fewer configs, spares, and escalation paths.
  • 03Church Production Magazine points to the cost jump as baseband routers grow from 16x16 to 64x64 and beyond, a pain point that underpins AV-over-IP’s argument for commercial-off-the-shelf switches over vendor-specific distribution hardware.

Sep 14, 2026

$1,499 SDM module puts Dante AV Ultra inside the display

$1,499 SDM module puts Dante AV Ultra inside the display

Adtechno’s $1,499 DAV-03SBL is designed for Intel SDM-L displays and projectors, per rAVe [PUBS]. It makes the display the Dante AV Ultra endpoint, which can mean fewer edge boxes but concentrates risk in switching, power, and device management.

  • 01If a display can be the decoder, the RFP shifts from “which wall box?” to “which switch config and management plane?” That’s where risk and labor move.
  • 02A single 1GbE link carrying 4K60 4:4:4 plus embedded audio (per Adtechno via rAVe [PUBS]) makes per-endpoint bandwidth assumptions, uplink sizing, and multicast policy central to planning.
  • 03Adtechno is building a family around Dante AV Ultra, with DAV-02 encoder/decoder (Digital Signage Today) and an SDM module that can standardize endpoints across signage and rooms.

Sep 13, 2026

Explore More Professional AV Insights

Read more expert perspectives from across Professional AV.

Browse Professional AV Hub

About the Expert

Donald Cornett
Donald Cornett

Director of Ecosystems Solutions Product Management

Donald Cornett is a seasoned professional with a proven ability to effectively merge customer and business needs with tactical execution to enhance long-term gains, performance, and profitability. He boasts a breadth of experience in consistently improving cost management, productivity, and delivery goals year over year. Donald is skilled at consensus building, crisis management, problem-solving, and negotiating. His leadership philosophy prioritizes results and encourages cross-functional participation in creative problem-solving, ultimately contributing to organizational success.

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Professional AV and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512