Hospitality
Guest experience, hotel tech, and travel industry trends.
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Business Class: New York, New York!
Welcome to Business Class, a brand new travel podcast from MarketScale! We’re excited to bring you tips and tricks from our travel experts to make sure your trips, whether for business or leisure, go smoothly. For our first episode we’re taking off for New York City. Cameron Cooper and Tim Maitland give you their…
How & Why Hotels Are Working to Protect Customer Data
Fifty-nine percent of customers believe their data is vulnerable to a security breach, according to a recent report by Salesforce. Consumers don’t trust global businesses to carefully handle their data, and when breaches happen the results can be fatal for companies big and small. For this reason, data protection is a high priority for…
Google Maps Gets an Update With Travelers in Mind
Google Maps has received an update that is sure to make life easier for travelers. The latest edition of the popular app now includes a tab that contains flight and hotel reservation information. This feature is sure to make Google Maps an indispensable part of any trip, especially one to a new destination. Google is…
Why AirBnb is Entering a New Frontier
Airbnb has spent the past several years trying to grow the corporate side of its business and just took a big step forward with the acquisition of Urbandoor. The demand for long-term accommodations for business travelers is growing at a rapid pace. Airbnb for Business has tripled in recent years and now accounts for…
Office Hours With Michael McCall: How Hospitality Businesses Can Win the Summer
Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business at Michigan State University. My primary areas of expertise lie in customer loyalty and reward programs. Over the next few months, I will be discussing issues…
Taco Bell’s First Hotel May Not Be Its Last
Last week, Taco Bell announced the availability of bookings for its pop-up hotel and resort aptly called “The Bell.” Reservations sold out in two minutes. The 70-room pop-up is located in Palm Springs, California, with prices starting at $169 per night. It will be a short, four-day, taco-themed run. Read the full article.
What Is Your Hotel Room’s ‘Best Before’ Date?
‘Best before’ dates are a really common concept, often seen on business-to-consumer products; some products have ‘best before’ dates that are 10 years after the product release date, while others (like milk, cheese and bread) have exceptionally short lifespans—sometimes as short as a week. Strangely enough is that one highly perishable consumer product is almost never considered…
Smart Tourism Sets the Bar for Cities’ Tech Future
Tourism is a major revenue source for many cities, whether they attract visitors because of theme parks, historic or natural sites, or sporting events. Recently, something else has been drawing tourists to some places: technology. Home to Walt Disney World, Universal Studios and SeaWorld, Orlando, Fla., has little trouble bringing in visitors — a record…
Meet Croatian Startup RoomOrders, the ‘Uber’ of Hotel Room Dining
A Croatian app is sitting quietly on the desks of some of the world’s most prolific investment offices, but unlike the pile of would-be unicorns, this start-up for luxury hotels is not gathering dust. Meet RoomOrders. Leading hotel IT industry influencers The Tech Move reported today “Poor ROI & low demand has seen hotels discontinue…
Breaking the Glass Ceiling: Female Leaders in the Hotel Industry
Frankfurt – The hospitality industry has been historically male-dominated. But dynamics of corporate leadership in the hotel industry are changing and despite facing challenges in the workplace and balancing personal lives, more women are breaking the glass ceiling by putting themselves forward for leadership roles. WorldHotels takes the opportunity to speak to three innovative female…
Fire Decimates Historic Ambassador Hotel in Dallas
One of the earliest hotel icons in the city of Dallas burned down in the early hours of Tuesday, May 28. The Ambassador Hotel, located in the Cedars district near downtown, was decimated by a fire that left the 115-year-old building almost completely hollowed out. Plumes of black and gray smoke could be seen throughout…
Bringing Independent Hotels to the Millennial
To quote the late great journalist, chef, and traveler Anthony Bourdain: “Travel isn’t always pretty. It isn’t always comfortable…But that’s okay. The journey changes you; it should change you. It leaves marks on your memory, on your consciousness, on your heart, and on your body. You take something with you. Hopefully, you leave something…
Hospitality Expert Mailbag, March 4, 2019
Ultimately, hospitality is about customer service and satisfaction. Entire businesses’ success is determined on someone having a positive personal experience, whether it is a takeout restaurant or a five-star resort. To get a professional perspective on the changes sweeping the hospitality industry, MarketScale reached out to four experts for this week’s mailbag. Today we hear…
How Baseball is Driving One Local Economy
It’s that time of the year when we begin to trade in those winter coats and mittens for t-shirts and baseball gloves. As Spring Training gets rolling for teams across Major League Baseball, we take a look at the impact that Spring Training has on the hospitality industry in communities that host these teams….
MarketScale Hospitality 02/06/19: Food Recalls and Chinese New Year Travel Trends
Today’s episode of the MarketScale Hospitality Podcast Show looks at two international and impactful trends in Hospitality today; a decrease in Chinese tourism to the United States and Australia, and how restaurant owners should prepare for food recalls. Both are particularly timely, on the cusp of the Chinese New Year and a 2018 riddled…
MarketScale Hospitality 01/30/19: Making Things Affordable & Sustainable
What matters most to guests when they’re traveling? That has been an important question for those in the hospitality industry for a long time. The answer has changed over the years but the idea has remained the same. Hotels and restaurants aim to provide the best experience for their guests. On today’s episode of…
MarketScale Hospitality 01/23/19: Remembering a Legend
This episode of the MarketScale Hospitality Podcast takes a moment to remember Herb Kelleher, the Co-Founder & former CEO of Southwest Airlines, who passed away on January 3, 2019. Ginger Hardage, former Senior Vice President of Culture & Communications at Southwest Airlines, joins the podcast this week to share stories and memories of Herb. This…
The Legacy of Music at this Famous Hollywood Hotel
Musical tastes can change with the introduction of a single great artist, but some things never lose their taste. More than 50 years after the ‘British Invasion’ of rock bands to the U.S. in the early 1960s, the Sunset Marquis still has as much brand recognition as the famous stars that have stayed there over…
MarketScale Hospitality 1/1: Fresh Hotels & Points Hackers
As we enter a new year, what does the future hold for the hospitality industry? Today’s episode of the MarketScale Hospitality Podcast takes a look at how hotels will continue to drive forward in 2019. From a new way to look at the lobby to the lessons that independent hotels can teach the big…
MarketScale Hospitality, 12/4: What a Guest Wants
Much of what is done in the hospitality industry centers around one very important question: what does the guest want? It’s an important and difficult question because the answer will differ slightly for every consumer. Some like it hot, some like it cold. Some want a steak dinner, others not so much. On this…
What Hotels Are Doing to Stay Fresh in 2019
Hospitality is one of the most innovative industries in modern day. The sector has seen gradual but consistent growth in the last decade, and that trend will likely continue. Since supply is high, so is competition, which drives much of the evolution currently taking place. The new trends manifest themselves in various areas, but two…
Hospitality 12/18: Cruising for New Technology
If you haven’t looked at the technology being used on cruise ships recently, it’s probably time for you to look again. MarketScale correspondent Sam Mosher takes a deep dive on this week’s episode into the world of cruise ship technology in his conversation with longtime travel writer Mark Orwoll. Also on this week’s episode…
Travelers Don’t Want Apps, They Want Faster Service with Healey Cypher of ZIVELO
The travel industry is on a steady up-and-up, and it’s due in part to more technologically-savvy travelers finding ways to travel on the cheap. Today’s vacationer is using Airbnb, OTAs, coupon hunters and more to personalize their travel experience, so naturally, the conversation around how to evolve the hospitality industry often falls on what…
MarketScale Hospitality, 12/11: BIG STADIUM EVENTS & HOTEL DATA BREACHES
This week’s episode of the MarketScale Hospitality Podcast takes a look at two different aspects of the hospitality industry: catering for large events and hotel security. On the surface, it feels like these topics couldn’t be more different. Surprisingly, they have more in common than it initially appears. A certain level of expertise and…
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