Hospitality
Guest experience, hotel tech, and travel industry trends.
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The End of Hotels as We Knew Them: Say Yes to Travel
So often we hear about the travel industry from corporate executives and analysts, but it is important to hear the story of those working on the “front lines” of the travel industry. Today we sat down with April Blackwell, an Assistant Front Office at a a top hotel in Los Angeles, who shared some…
Staying Ready to be Ready For You to Travel: Say Yes To Travel
It’s no question that the airline industry has been hit hard due to the corona virus pandemic. With the industry coming to a near standstill, what is it like for those still working? Host Sarah Dandashy got to chat with Captain Ryan Hunter, a pilot with United Airlines. Having been a pilot with the…
The Impact of COVID-19 on the Hospitality Industry
On this episode of the MarketScale Hospitality podcast, Voice of B2B Daniel Litwin was joined by Dmitry Koltunov, Co-Founder and CTO of ALICE, to highlight the impact of the COVID-19 pandemic on hoteliers and the hospitality industry as a whole. ALICE is a platform designed to help hoteliers manage staff work and guest communication…
Hospitality Leaders Predict How COVID-19 is Changing the Industry
Right now, 80% of the hotel rooms in the United States stand empty. As occupancy rates continue to plummet and fear rises, industry leaders are looking to the future for hope and preparing for what comes next. How will the modern traveler’s needs shift? Where can hoteliers find advantages in a recovering market? In the answers to…
Will COVID-19 Affect Travel Demand Post-Pandemic?: Say Yes To Travel
John Dekker is the one of the best Travel Agents I know. He’s been in the game for over 20 years with his company, but has worked for airlines, created model airplanes, and grew up with a father in the travel biz. He knows everything about travel! With over 30 years of experience in…
How the Airline Industry Will Return to Normal: Say Yes To Travel
On this episode of Say Yes To Travel, host Sarah Dandashy sat down with Chris Faver, an operations manager at a major airline based out of San Diego, to break down what they are seeing in the airline industry amid the coronavirus pandemic. Numbers are down over 70%. This is a very eerie time, as the whole…
With No End to the Pandemic in Sight What Can Hotels Expect?: Say Yes To Travel
On this episode of Say Yes To Travel, host Sarah Dandashy sat down with Calvin Tilokee, the Director of Revenue Management at a 5 star boutique hotel in New York City to discuss the current state of the hotel industry. Numbers are down everywhere, but major cities like New York, Los Angeles, and Chicago have been hit…
With the Hotel Industry at a Standstill, What is Next?: Say Yes To Travel
On this episode of Say Yes To Travel, host Sarah Dandashy doesn’t want to just discuss the effects of COVID-19 on the hospitality industry; she wants to help give voices to other people in the industry. The hospitality industry has become ravaged, coming to a complete standstill until the spread of the virus is contained….
What Las Vegas Hotel Closings Mean for Upcoming Trade Shows
The spread of COVID-19, also known as coronavirus, and its impact have been felt in nearly every corner of the globe and across every industry, and one location in particular has felt those ripple effects grow increasingly disruptive in the past several days. Las Vegas, one of the world’s foremost trade show locations, has effectively…
Say Yes To Travel: Redefining Luxury Travel
For those looking for a luxury travel experience, what has changed over the past 5 to 10 years? Say Yes to Travel’s host and expert, Sarah Dandashy weighed in on what’s changed with luxury travel, and why the changes excite her. “When thinking about luxury, especially luxury hospitality, a lot has changed,” said Dandashy….
Coronavirus and the Tech Industry: The Mecca Minute
Today I’d like to talk a little coronavirus and its impact on tech. Tech firms all over the world use international trade events to showcase their products and maybe even in many respects test the market waters to see how products might do in the industry. But this is important to the tech world…
The Rise of Microcations: Say Yes To Travel
In this episode of Say Yes to Travel, Sarah Dandashy, Hospitality Concierge extraordinaire, discusses the rise of the ‘micro-cation’. A micro-cation is a term coined by Allianz Travel Insurance, and is defined as a leisure trip lasting fewer than 5 nights. For over a decade, Allianz has compiled their Vacation Confidence Index, surveying travelers…
8 Travel Trends for 2020: Say Yes To Travel
This week, on “Say Yes to Travel,” host Sarah Dandashy shares about a recent Forbes article outlining 8 travel trends to expect in 2020. Working in the travel and hospitality industry, Dandashy shares her views as a professional as well as a traveler. Which travel trends will excite you most? Among the trends discussed, a…
As Coronavirus Spreads, Travel Takes a Pause: Say Yes To Travel
In this week’s episode of “Say Yes to Travel,” host Sarah Dandashy talks about the coronavirus and its staggering impact on travel. Viruses and infectious are nothing new, and we’ve seen before other illnesses impact tourism, including SARS. However, coronavirus is somewhat unique. While it’s not been as deadly as SARS, it’s much more…
Say Yes To Travel: Keep Your 2020 Travel Resolutions
Welcome to the first episode of Say Yes to Travel, hosted by award-winning concierge and travel expert, Sarah Dandashy. Sarah will be exploring all things travel, including trends and what makes the industry tick. Today’s show focuses on tips to ensure you keep your 2020 travel resolutions. Sarah shares that travel is on the…
The Growing Importance of Invisible Payments and a Seamless Customer Experience
Invisible Payments – when taken literally, these two words may seem somewhat obscure; however, the term actually refers to an intuitive purchase experience. For instance, the ‘buy now’ buttons on Pinterest and Instagram that allow purchases without leaving the app or effortless payment transactions facilitated via the voice assistant of a smart home device, or…
How Virgin Hotels’ Rapid Expansion is Driven by Customer Service
Virgin Hotels – it’s a name popping up everywhere, most recently in Dallas, Texas, where the company just opened its latest boutique hotel offering. The hotel, itself, doesn’t leave much to be desired. It’s outfitted in a luxurious, diamond-patterned covering, comes complete with a rooftop pool and spectacular views of the Dallas skyline, and…
Holiday Travel in 2019 By The Numbers
In the next several days more than 100 million Americans will travel throughout the country. Whether they drive, fly or go by train, the sheer total of passengers will set a record this year. These numbers come courtesy of a new report from the American Automobile Association. While these statistics are related to transportation,…
Perfecting Profits: What Hotels Can Do About Rising Labor Costs
Rising labor costs are one of the largest challenges facing hotels right now. To find out more about what hotels can do to combat those costs, host Tyler Kern spoke to Del Ross, Chief Revenue Office at Hotel Effectiveness. In this episode of Perfecting Profits, a Hotel Effectiveness podcast, Ross discusses what is…
3 Tech Trends Propelling the Cruise Industry Forward
In many ways, cruises are the ultimate culmination of the hospitality industry. These floating hotels/restaurants/casinos/movie theaters/venues attract almost 30 million passengers per year, and they also generate approximately $135 Billion in total yearly economic impact. However, this seemingly timeless industry is not immune to change. Modern passengers are often times looking for a more tech…
The Biggest Events This Week in B2B
Industrials lead the way this week with FABTECH taking place in Chicago, Illinois from November 11-14. FABTECH is North America’s largest metal forming, fabricating, welding and finishing event, so expect more coverage from the show as it unfolds. Also running from November 11-14 is Teams ’19. The conference focuses on sports-event management and this year…
Business Class: Viva Las Vegas!
This episode of Business Class boards a plane for Las Vegas! There are plenty of reasons why people travel to Vegas, both for business or leisure. Our travel experts, Cameron Cooper and Tim Maitland, are here to help you navigate the wild west of sin city and make the most of your time in…
Business Class: ¡Vamos a Barcelona!
This week’s episode of Business Class takes us to the Catalonia region, in northeastern Spain, to the city of Barcelona. Our travel gurus Tim Maitland and Cameron Cooper hit us with all of the travel tips you need to make the most of your time in the Catalan capitol, including the best way to…
Business Class: London Calling
This week’s episode of Business Class takes across the pond for the first time as we explore the city of London. Our experts, Tim Maitland and Cameron Cooper, bring you their unique insights on what to do, sights to see, and missteps to avoid! Cameron has some strong opinions on the food and Harry…
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