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Humanizing Healthcare (Part 2/3): Advancing Beyond the Walls

Part two of EY's 'Humanizing Healthcare' series examines how healthcare transformation requires leaders willing to move beyond traditional institutional walls. The piece emphasizes courageous leadership, cross-sector collaboration, and community-based approaches as essential to advancing more human-centered care. It argues that meaningful progress depends on challenging long-standing norms and expanding care into non-traditional settings.

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By Robin Goldsmith · ·
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Key takeaways

01

Healthcare transformation requires leaders who are willing to challenge the status quo and operate beyond conventional institutional boundaries.

02

Advancing care 'beyond the walls' involves community partnerships, home-based care, and non-traditional care settings.

03

Courageous, human-centered leadership is a critical driver of sustainable healthcare innovation.

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About the author

Robin Goldsmith
Robin GoldsmithPractice Leader, Healthcare, Insurance & Life Sciences

Dedicated focus on innovation and strategy to address healthcare's most challenging problems by leveraging best in class technology. Experience across digital health, patient engagement, patient experience and healthcare technology.

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About the Expert

Robin Goldsmith
Robin Goldsmith

Principal, Health Consulting at EY

Robin Goldsmith is a principal in EY's Health Consulting practice, focused on healthcare transformation and strategy. She works with health systems, payers, and life sciences organizations to reimagine care delivery and advance health equity. Her work spans clinical operations, digital innovation, and consumer-centered care models.

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