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Great Tech, with Good Heart…Uber Health & DUOS Bring the Love

Technology companies are redefining what compassionate healthcare delivery looks like for underserved Medicare and Medicaid populations

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By Brian Urban · Brian UrbanCaitlin DonovanDuosFinthrive
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Technology companies are redefining what compassionate healthcare delivery looks like for underserved Medicare and Medicaid populations

Great tech with a good heart? Technology may not be the first word that screams compassion in healthcare, but two tech-driven companies seek to change that perception.

The latest episode of the Healthcare Rethink podcast explores the intersection of technology and compassionate care. Host Brian Urban welcomes Caitlin Donovan, the Global Head of Uber Health, and Karl Ulfers, the Co-Founder & CEO of DUOS, to find out how great technology is enhanced by a good heart. The conversation illuminates healthcare tech's current and future state, particularly within Medicare and Medicaid services.

Uber Health and DUOS are reshaping healthcare access and delivery by leveraging technology to address the social determinants of health. This episode explores the challenges and triumphs of providing vital services like transportation and nutritional support and how these leaders are creating seamless connections between patients and the healthcare ecosystem.

Technology, powered by empathy and patient-centricity, can create a sustainable impact.

Donovan's journey through the complexities of healthcare tech reveals how Uber Health is optimizing supplemental benefits to drive better outcomes. Meanwhile, Ulfers shares DUOS' mission to eliminate barriers for elder patients, ensuring they can navigate and engage with necessary healthcare services efficiently.

At a time when healthcare technology can feel impersonal, these industry leaders are proving that technology, powered by empathy and patient-centricity, can create a sustainable impact. Discover how Uber Health and DUOS are not just riding the wave of healthcare innovation but are steering it towards a more inclusive and effective future.

About the author

Brian Urban
Brian UrbanDirector of Innovation & Emerging Markets

Brian Urban has a deep skill set in health promotion and product development for rare disease and senior populations with Large Health Plans and Specialty Pharmacy. Urban has served as a speaker on such topics for the Alzheimer’s Association, Obediah Cole Prostate Cancer Foundation, Cigna Corp and Utica University Institute for the study of integrative healthcare. Urban has received a Masters of Science in Exercise Physiology-Health Promotion, Masters of Business Administration in Market Development and is currently completing a Masters in Public Health at Dartmouth College. Urban is currently a research-fellow sponsored by a Robert Wood Johnson Grant supporting Utica University public health research in Upstate New York.

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About the Expert

Brian Urban
Brian Urban

Director of Innovation & Emerging Markets

Brian Urban has a deep skill set in health promotion and product development for rare disease and senior populations with Large Health Plans and Specialty Pharmacy. Urban has served as a speaker on such topics for the Alzheimer’s Association, Obediah Cole Prostate Cancer Foundation, Cigna Corp and Utica University Institute for the study of integrative healthcare. Urban has received a Masters of Science in Exercise Physiology-Health Promotion, Masters of Business Administration in Market Development and is currently completing a Masters in Public Health at Dartmouth College. Urban is currently a research-fellow sponsored by a Robert Wood Johnson Grant supporting Utica University public health research in Upstate New York.