Before you start
Use an account authorized to manage your company’s Rewards. Confirm the intended company and that Rewards is enabled. Subscription payments and Rewards payments are separate. A request creator may need a company owner to resolve funding or payment restrictions.
Steps
Open the Rewards payment action offered in your Request, or use the available Company settings → Billing & payments → Rewards path. Choose Manage Rewards payments when shown.
Read the current balance, saved Rewards card, payment status and spending-limit period. Monthly limit and Overall limit mean different things; review the displayed reset period before changing a limit.
If payment needs attention, open the affected payment and follow its specific action. For an uncertain previous attempt, use Verify payment or Check and retry payment when offered; check the original payment’s status before initiating another charge.
Open Rewards history. Use Request offers to inspect saved offer capacity, and Recipient activity to follow actual responses. Choose filters and Apply filters before interpreting totals.
Distinguish Earned, Claimed and Gift ready. Waiting for capacity means no gift is reserved yet. Gift ready means delivery completed; retailer redemption is not tracked.
Choose Export CSV for the applied filters. The export includes matching records across all pages. Check UTC dates and the separate currency column; gift codes, private claim links and card details are excluded.
After resolving a funding or payment issue, refresh the affected record and check its actual status. Have the recipient check the same receipt or private link; do not create another Request merely to retry delivery.
Check the result
The payment and reward records show the expected state for the right company and Request. Offer capacity is not spend, invitation count is not qualification count, and a delivered gift is not proof of retailer use.
If something does not work
The Rewards controls are missing: confirm company eligibility and your management access with the authorized owner.
A card or bank requires verification: complete the action shown through the supported payment flow. Do not share card details, verification codes or private gift links in messages.
A history export fails: retry or narrow the filters; the displayed export limit is 100,000 matching records.
A result is still unclear: provide support the company, Request reference, visible status and approximate time, with sensitive payment and gift details removed.
Related: Offer a reward on a MarketScale Request · Claim a gift after answering a Request
Keep exploring
- The MarketScale platform: capture, edit, and publish in one place.
- Plans and pricing: flat monthly pricing you can compare before you talk to anyone.
- The creator community: editors, videographers, and coaches.