Before you start
Read the Request’s published reward conditions, available gift choices and any claim deadline. A gift depends on the completion rules, remaining availability and delivery readiness. Only one reward is available per person for a Request.
Steps
Complete the required questions and any minimum duration or written-answer requirement. Provide Reward details when requested, including country/region and whether you are an employee of the requesting company.
Finish identity or email checks, choose Send your response and wait for Response sent. Your contribution can be received even while the reward needs another action.
Read the reward panel. If the response qualifies and a reward is available, Choose one gift card. Review the retailer and amount, then choose the displayed Get my … gift card action.
Wait while the card is prepared. If Your choice is saved appears, use Check reward status or return through the private reward email link; you do not need to choose again.
When Your gift card is ready appears, follow the retailer’s instructions. Use Copy gift card code and Copy PIN when supplied. Keep the code, PIN and private reward link private.
Keep the private email link so you can return later. Read any Choose by date before leaving an unclaimed reward. Contact the requesting team with the Request title and status when you need help.
Check the result
Response sent confirms receipt of the contribution. Your gift card is ready confirms code delivery. Gift delivery does not mean the retailer has redeemed it, and reward qualification does not approve the content for publication.
If something does not work
The reward requirements weren’t met: your response was received but did not satisfy the published conditions. Contact the requesting team for help.
Your response qualifies but funding is needed: the requesting team must restore funding. Check the same receipt or private email link later.
All rewards are currently reserved: qualification did not reserve a gift. Follow the notice; do not submit duplicates to try to claim another.
Reward delivery needs attention or is delayed: check the status before retrying and contact the requesting team if it persists.
The claim expired or the browser session cannot open it: use the private email link when available or contact the requesting team. Never send a gift code or PIN to a public support channel.
Related: Answer and submit a MarketScale Request · Offer a reward on a MarketScale Request
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