Having trouble viewing or downloading media, or seeing a 404 error? There are a few common culprits. Walk through the sections below to diagnose and resolve the issue.
A. How to Download Videos from MarketScale
If you're having difficulty downloading videos, here's the step-by-step:
You can also trigger a download from different locations in MarketScale:
From the Home page:
From the Proofing room / Media Studio:
From the Gallery:
Related: How to Download Media from MarketScale
B. What a 404 Error Means
A 404 error in Chrome means the server couldn't find the file you're trying to access, the link is broken or the file is no longer available. Essentially, you're hitting a page that doesn't exist.
Common causes:
What to do:
C. Your Access Level May Be the Issue
Sometimes limited access comes down to your user profile. A few things to check:
If you suspect this is the cause, check with your organization's admin to confirm you have the correct user type and permissions. If you're a VIP Guest, you may need to be added specifically as a collaborator to access certain media. If the issue persists, reach out to MarketScale Support or your DMS.
Related:
What Differs Between User Types and Access Levels?
D. Check Your Internet Connection
A stable internet connection is critical for all MarketScale features, including media downloads. A strong, steady connection:
For the best experience, use a wired connection or a strong Wi-Fi signal when downloading large media files.
Keep exploring
- The MarketScale platform: capture, edit, and publish in one place.
- Publishing and distribution: turn content into earned media.
- AI Visibility: see how buyers find you in AI answers.
- Customer stories: see what teams ship with MarketScale.