Sixth Inning- What are the Stages Where Your Business Takes Place?

For us, we've learned that it's not just one stage, and I don't believe any business just has one stage where they do their performance. You need to perform on a wide range of stages. For us at our stadium, everyone would say the stage is the field. That's where everyone sits and watches the game. But no, we look at it anywhere where our fans are is an opportunity for a stage to put on a performance, to create something remarkable. So for us, our first stage is out in front of the stadium. That's the plaza. That's when people are first getting into the stadium. That's where we have the pep band greeting them and our players out and characters and stilt walkers. That's where we have the fun. Then the second stage is the concourse for us, where people are walking around getting food getting drinks that's theater too. Are burgers just served here's your burger or is it delivered in a fun way? Do we actually look at bathrooms as a stage? And yes, we've had saxophone players, tuba players, and DJs in our bathrooms. We even have our urinal cakes for, all the men's urinals are making bacon urinal cakes. They are our biggest rival, and we thought it'd be fun if our fans are actually pissing on our rival. We have silhouettes of a guy and it's smoke coming out of his butt and it says no farting, which is ridiculous for the men's ball. But, you know, we want people to laugh. We want people to have a good time. We have comics, comedians literally in the concourse roasting some of our fans and making jokes. Doesn't make any sense but it's fun. Our third stage is our grandstand. That's where a lot of fun can happen. That's why we took our DJ and our announcer out of the press box where he's by himself into actually our grandstand. That's where we have the pep band interacting with. That's where I get in the fans and actually throwing bananas at fans. That's when our players are delivering roses to little girls. That's when we do a conga line through the entire stadium. That's a third stage. And then the fourth stage on the field, that's where most of our performances happen. That's where the players are doing their player dances. That's where our breakdancing first base coach is doing his dances. It sounds crazy and in-depth, but our fans deserve it. And I believe your fans and your customers deserve it as well. You know, what is the waiting room situation for you? What do the bathrooms look like for you? What are all those instances? Because when you perform in all those levels, they'll never forget you. And so I would develop what are your stages? It's probably not the same one stage that you think you have. So our stage mentality goes to everyone on our staff to think about that they are always on stage. I think it's so important that as soon as you get in front of your customers and whether it's physically or digitally, you're on stage. When our players start, you know, we think of what are the most unique introductions that we can have for our players. And some games will have our players dressed up as fans with breakaway pants, with rip away shirts, their hats, and their gloves are on the field. So people think they're just sitting with the actual fans, and then they rip off their jerseys and have a lot of fun and throw confetti. But we're always thinking about that type of, entrance and that experience.