UK Version Welcome to Success Center

Hello, everyone. Thanks for joining today's, getting the most from connect fonts webinar, we're thrilled to have you with us this morning or whatever time of day it is from wherever you're joining us from today. We hope the snowy weather in the UK hasn't impaired too many people from joining us, that's one of the advantages of home working. It's certainly falling down heavily here in North Hampshire, where I'm based. Just a couple of quick housekeeping items before we dive in. We'll make sure to follow-up with a recording of the webinar so you can still participate offline. If you have any questions, Please post them in the q and a section available in the Zoom menu. Due to the volume of attendees, we may not be able to answer all your questions today. If we aren't able to get to your question during the webinar, we'll make sure to follow-up via email within three business days. We've got captioning turned on during this webinar, to aid our non native English speakers joining us today. We're delighted that you've been able to join us, and we hope that if you can turn captionings on from your side, you'll ease your understanding and comprehension if you feel that would be helpful. We're always full of admiration for all our non native English speakers. If I could speak your languages as well, as you could speak English, I would be frankly happy. You can select captions on your Zoom client to start viewing them. That said, let's go ahead and get started. Just a quick introduction to the folks on the call today? First up, we have Chris Stevens, who worked with me in the UK. Chris, could you say a few brief words to introduce yourself plays. Yes, I can. Thanks, Walter. So hi, everyone. I'm Chris Stevens. And I'm the customer onboarding manager here at Extensus. My focus is on helping you, our customers get as quickly as possible to the value that we provide. I'm always thinking about workflows and what we can do to improve things for you, whether that's in app or the resources that we provide that go alongside with this webinar being just one example of that. Thanks very much, Chris. We'll hear a bit more from him later in this webinar. We also have Russell Chung, one of our tech support, lead team members who works in the UK. Russell has been supporting Connect and its forerunners for over twenty years, and he'll be answering the questions you ask in the chat. And lastly, I'm Walter Towns and a customer success manager here in the UK and very much the apprentice. In comparison to the masters we have on the webinar today. I've been with Expensys for just over three years, firstly in tech support, and now customer success. My key focus is Connect fonts. Specifically, the most important part of Connect fonts are customers. This webinar is the result of the feedback we've received from folks just like you. If you'd like to hear about different topics, please let us know, and we'll keep doing things like this. To stay engaged with you. Throughout the webinar, we will be running a few polls to get your inter and to make sure the sound of my voice isn't sending you to sleep. We'll be using something called Slido which is an app you can access from your phone or laptop via slido dot com. So we're going to be asking you to get involved, so please be ready. When you do, open up a window in on an on another screen, on your phone, go to slido dot com. You'll need to put that code in that you can see on the screen seven seven two eight two zero eight. You don't need to register. You can just get involved with responding to some of the questions that we'll be asking. There is a q and a section in the slide. Please don't use that. We're not actively monitoring any questions that get asked there. I'll give people a few moments to navigate to slide o dot com, either on a phone or via a separate tab, on your browser, on your computer. So, before we get stuck in, here's the first poll I'd like to find out about. We're trying to find out what are the things that you're having difficulty with during use of connect? And we've already started that poll, so it'd be great to hear what people are having issues with. You can share more than one choose one more than one option, so feel free to choose as many as you can. And make a choice. It's terrific to see, and it certainly looks like what we're seeing It's a very hyperponderance of people who have questions around Adobe fonts. We will be having a look at them and talking about Adobe fonts throughout the course of the webinar today, I'm certainly seeing some questions around Connect and suitcase as well. A daily font certainly seems to be the one that's causing a lot of questions. And from tech support, we do see questions from time to time around Adobe fonts for sure. Interesting to see the question mark issue is not trending so highly. In the states when we ran this webinar, the question mark issue trended very highly, So interesting to see that here in Europe and around the rest of the world, it seems to be less of an issue. It's really good to see so many people joining in. We've actually had over fifty percent of people getting involved. So Thank you for letting us know about that. We'll be touching very much on the question of connects and suitcase. That's actually one of the reasons we started this webinar. Certainly some of those other questions dealing with duplicate farms, managing auto activation. They're all going to be topics that are going to come up here during our session this morning. Let's leave it at that then. Thank you ever so much for everyone who who made a contribution to that. Appreciate you you doing that. So let's have a quick look at that agenda. Here are the topics we're going to review today, some of the themes that we've seen, some of the people, some of the tickets we see being raised in tech support, If you don't see the issue you're struggling with though, all you have questions about, then feel free to put a question in the chat, and Russell will get back to you about that as soon as we can. So to kick things off, let's dive into that relationship between the desktop app and the cloud app. To be honest, I think we could have done a better job of launching our cloud app because it has caused some confusion. As a connect customer, it's possible you've heard, off some or all of these terms at some point. Today, we'd like to take a quick moment explain how these terms all interact with each other, and what exactly you get when you invest in connect fonts. In the beginning, we had two small medium business offerings. Suitcase Fusion was a desktop app designed to help individuals manage their fonts. TeamSync was essentially the same desktop app but configured for use with Teams. Connect fonts is essentially suitcase fusion and TeamSync squash together in a beautiful harmony. Like cheese and onion, or salt and vinegar. Previous suitcase fusion and Team sync customers can now take advantage of all the team sharing and cloud function analogy available in Connect at no additional cost. Their suitcase fusion or TeamSync logins will work with Connect fonts. On the enterprise side of things, we have Universal Type Server, sometimes known as UTS. This is traditional on premises piece of software designed to be installed on a custom server and managed by an IT professional. Universal type client is the desktop app designed for end users. Many UTS customers have already migrated to connect fonts. We've made this possible by introducing enterprise functionality into connect fonts. Things like single sign on, which was launched last year. Analytics, which we launched a few months back, and continue to build out. Or font licensing, which was launched last month. To get the remaining UTS customers over to Connect, We'll continue to introduce new enterprise functionality like advanced permissions and more. The good news, For our connects customers is everyone will have access to these enterprise level features at no additional cost. If you go into your Connect admin area, today you'll find single sign on. Analytics, and licensing available to you. So, what exactly is Connect, and what do you get? Well, Connect is a desktop app, which was previously known as suitcase vegan or team sync as we've already mentioned. And Connect also includes a cloud platform that syncs with the desktop app at no additional fee. If you visit connect dot extensis dot com, your existing connect, suitcase, or Teams sync logins will enable you to access Connect's online platform so long as you're using connect version twenty three or twenty four. The cloud and desktop app sync immediately, enabling you to choose which platform you prefer to work through. So, what exactly is the difference between the two? The Connect fonts desktop app is required for you to activate any fonts. This is the mechanism that tells your computer to activate a font locally on your machine. Even as we transition more into cloud functionality, A desktop app of some kind will most likely always be required to enable activation. The local app, also gives you the benefit of locally caching all of your fonts, so you can still work if you lose Internet connectivity. The desktop app also connects with your Adobe Creative Cloud by leveraging local plugins. These plugins enable creative cloud products to auto activate fonts. If you've ever opened an Adobe document and had a font missing, you will immediately realize the power of auto activation with these plugins. Our customers tell us that each auto activation saves them around thirty to sixty seconds of hunting around for fonts manually. And lastly, the desktop app is a great tool for managing your font libraries. On the web app, you'll also have similar ability to manage and organize your fonts with the added benefit that it works anywhere where you have access to the internet. The web app is where you'll find most of the team sharing functionality, enhanced searching, and font pairing. At admins, you'll find user controls, permissions, folder sharing, single sign on, analytics, and font licensing here as well. Speaking, frankly, much of our future development is primarily focused on the web experience, so If you're looking for the latest font management experience, we recommend defaulting to using the web client. Now, if you're worried the web experience might slow you down, here is a live demo of activating between the two systems. I'm going to very briefly come out of the XL PowerPoint. I'm gonna show you On the one side is the portal, and on the other side, I have a fee. Vicular, but you'll see that if I select this font here, this a, b, c, italic, I'm gonna hit activate You'll see that it it's immediately activated on the portal side. I can take this rather rock and roll looking font a c plus AB regular, I can activate it here, either on a permanent or temporary basis, and you can see that immediately it's active in the portal. Likewise, a brief deactivation, and you'll see immediately That front is deactivated, and again, deactivated immediately. So the two communicate almost instantaneously between each other, and the only way to really show you how well it works is a side by side comparison. Because when we tried for me to move over between the two, it simply was going so quick that I couldn't catch it. Fund management can be quite confusing. We find that the initial setup during installation causes quite a few questions for our end users. To start off, the best way to install connect fonts is by visiting connect dot extensis dot com, and clicking on the fonts tab. When you do, you'll see this pop up if you don't have a recent version of the app installed. Go ahead and click download. Once the download completes, open the installer. You'll be presented with our euler, which you'll need to read and accept. If, like me, you'll have a good set of terms and conditions. You'll be right at home here. The next screen presents you with questions about your font vaults, and if you'd like to use Google fonts. These two topics in particular are a common source support tickets. To add some detail, we have Chris, who will talk around font vaults. Some of the third party font services such as Adobe fonts, which we saw a lot of people asking questions about in the first poll that we ran, and how you can use Connect with Adobe fonts and how to handle duplicate fonts. Chris, over to you, Thanks a lot, Walter. So I'm I'm gonna start by answering the question. What is a bond fault? So when you upload fonts to Connect, they're stored in our cloud platform, but it still needs a local copy on your computer to work with. The font vault provides a secure repository on your machine and allows Connect to know exactly where your fonts are when activating. You do have the option as you can see upon install to not use the font vault and instead leave your fonts in the place you currently have them. Say a folder on your desktop. But that can cause issues in the future. For example, if after it was added to connect, you move a font or a folder to a different location, that would break the connection for activation, and you will get missing font errors. So this is why we recommend using the font vault rather than trying to manage things manually your belt. The bump bolt synchronizes to the cloud at regular intervals so that you always have both the local copy and the ability to work offline But you also have everything up in the cloud allowing you to share with your team or sync to other machines if you have more than one computer. It's also optimized, so it doesn't store multiple copies of the same font, even if you add it multiple times to connect. And if you're nosy and want to know exactly where the font vault is, you can look in the connect preferences which on Mac would be clicking in the top left corner of the desktop app to select preferences, and then you can see its location on your machine. But for most users, you can just be happy it's there and you don't have to think about it. If you do share a single computer with other user accounts and all use connect, you will need to create a font vault for each user. Since it is connected through a UUID or unique user identification, which for connect fonts is the user's email address. By default, though, it isn't an issue because the font vault is stored within the user profile. So there shouldn't be any conflicts when you switch between users on a machine. If this is something you have more questions about, we have support articles on extensis dot com or of course you can reach out to our support team or your customer success manager. Along with your local fonts and fonts that get assigned to you via any team library you might be a member of, Connect fonts can also show you fonts from Google and your Adobe creative cloud. Starting with the former, You can already see here that there's an option available during setup to enable the Google fonts for using connect fonts. But let's look a little closer in connect fonts itself and so if we switch and I share my screen, Walter? So we are now looking at connectivolisk. And this is the Mac version, so it looks slightly different from the Windows version, Walter was just showing you. And you can see just over here on the left, I have already the Google fonts library available to me. Google currently makes just under five thousand fonts available on a free to use basis and it's possible to use these in your projects. Connect shows these fonts as a personal cloud based library. So it's up to each individual to decide whether you want them available or not. If you don't add it during the setup, You can always add it later by going to the file menu and selecting to add Google fonts. The fonts available from Google will change over time, so don't worry if you see the number changing. However, that doesn't just mean getting access to more fonts as Google can also remove fonts on a permanent basis from the collection. If they do so, there is no guarantee they would ever be re added or if they are, they may end up considered as a new font rather than just an update to an existing one. If you have used the font, that it may require you to then update your documents before our plugins can then auto activate the font that's needed. We often get asked whether you can add your own fonts into Google, particularly with Google dot and Google applications in mind, but this isn't possible. However, if you do contact Google they may be open to adding any given font to the service in the future. I can remember when we first to saw this feature it was nowhere near the number of fonts than it is now. So it it will change but if you have a particular font that is of interest to you that you would like to see Google Ad, you can email them using fonts at Google dot com. Now to the Adobe font service that comes with your Adobe Creative cloud. That also makes around ten thousand fonts available for you to pick and choose from and make use of. Let's see how that works. So the Creative Cloud desktop application provides a link to you to manage fonts. From where you can then click to browse, more fonts, to browse their font collection. This will take you to the Adobe fonts website where you can then browse and search and select the fonts you want to activate. For example, I'll just pick this first one here, new order, and click to activate all five fonts in the family. Having done that, fonts that you activate will show in the Adobe fonts section back in Connect. For those of you who are eagle eyed, you will have noticed it jumped from seventeen to now twenty two, and here's that new order regular family has been added. Once you can see these fonts in connect, however, you can't delete them through connect. To totally remove or deactivate an Adobe font, you need to do it in the Adobe Creative Cloud. So I can go over here, select that family, and deactivate it. Having done that, connect will once again reflect that change once made. And, hey, pressed though. Those fonts have disappeared and we're back to seventeen Adobe fonts. So it's important to note that Adobe fonts are not therefore copied into the font vault, which I talked about earlier, and mixed with your libraries of fonts. This means that you can't import them into your own sets in your own font libraries and they will remain exclusively in this Adobe font section under third party fonts. There are some potential pitfalls though to be aware of when using these fonts other than what I have already mentioned. Certain fonts that are available in both Google and Adobe, as well as also existing independently. If you have multiple versions of the same font, you need to make sure the correct version of the font is being activated. I'm sure you've all seen how Adobe will frequently encourage you to use their version of a fond And if that's not what you want, you need to pay close attention to their messages and pop ups when you open a file. Otherwise, you may find you're not using the font that you want to be. If you were to then save the document, It will continue using the Adobe Fund rather than relying on connect fonts to activate the version you want to use from your own collection. This would then need to be corrected manually by activating the correct font up dating in the font panel in Adobe within the document to switch the font and then using save as to either a new document or keeping the same filename and overwriting the existing document. Our plugin would then recreate in this new file the data it uses to make sure that the correct version of the font is automatically activated the next time you open it. So if you're having sustained issues in this regard, Our support team again can provide some tips to help you with dealing with it. This leads nicely to the next area we often get asked about that of duplicate fonts. As I've just outlined, issues with duplicate fonts most often occur when you are working within a project in Creative Cloud, and you notice that it's activating the wrong version of a font. As your font collection and usage grows, The best way to identify duplicates is by using the smart search folders that you can see here in the bottom left in connect fonts on the desktop. Smart search folders allow even more organization and make filtering and searching easier. The desktop app, it comes with some preset smart search folders that will just already be there, but you can also create your own to help with issues you may have. For example, if you're looking to remove postscript prompts from your collection due to Adobe's end of support for them, You could create a smart search folder for postscript type one fonts that will show all the postscript fonts you have in your library. Let's see how you do that. Well, you pop out the search box either just with the keyboard shortcut or of course you can go to the edit menu and select find, and I can then search for all my fonts of a particular type. My interest is postscript fonts. Forget, there is postscript multiple master fonts. They're a bit rarer. Most people don't nowadays have them still in their collections, but just in case you do, you might want to add that as well into your search. And you can then save that smart search to your own smart search so that it's always available. You can also check specific libraries within your collection if you want to be specific about the area that you're looking for the postscript fonts rather than checking across everywhere. Coming back though to duplicate fonts, you can see the preset smart search folder duplicate fonts is always there to show you where you have multiple fonts that share the same postscript name. It's searching for duplicates with a matching postscript name. Juplicate fonts from Google or Adobe or from other sources in your collection will therefore show here. For example, you can see that I have multiple versions of monster at medium and monster at thin. In particular, I have a Monsterat medium that's coming from the Google fonts, and there's an open type true type. And I have a Moncer at Medium Opentype postscript font that is provided by the Adobe fonts collection. So should I find that a project file that I created is activating the incorrect version of this font I can always go to the duplicate fonts smart search folder, find the monster at medium, then activate the version that I want to be using either temporarily or permanently. And you'll see how it turns off the other versions. I would then go back into my file, check that the correct font is in use, and as noted before, I can click to save as the document so that that way the next time the file is opened, it will be the correct font that's activated by Connect. For your workflow generally, you can then decide to do some reorganizing and to either keep the duplicates should you still need to use all the different versions in your work or you could look to remove duplicates completely, keeping just one version as that will then ensure consistency. Going forwards. Just always consider what impact removing fonts would have on documents you've already worked on that use those versions that you're removing. If you're worried about that, you can still always save the font somewhere on your machine. Before removing them from connect so that you can always re add them in the future. So I can just select the font, connect for output, choose where I'm gonna save it, and that way I still have the font available to add again later. That but removing duplicates can be a good thing for the workflow. It will ensure that those fonts don't get activated again. If you keep duplicates, we still have waste notes to help ensure the accuracy and activation And to talk about that, I'll hand you back to Walter. Thank you, Chris. That was terrific. Apologies if there were any disturbance on the line, perhaps the snow's getting into the system somewhere. Snow the one thing guaranteed to send the UK collectively into something by the tailspin. We're going starched sharing my screen again, and as Chris alluded to, we're gonna talk a little bit more about those plugins. They're really important to get set up, and they're one of the biggest features of at Connect. When you're able to activate automatically fonts into your Adobe program such as in design or Illustrator. Going through to this next screen, you'll have the option to set up those plugins. You can select the ones that you want and select continue. Hi managed plugins, you can check which have been installed, connect supports the last three versions of Adobe cloud, and you can check precisely which plugins are installed via that manage plugins option. If you see a message that you're missing, or have out of date plugins use the install all plugins to force the system to update them. We always recommend to quit any running Adobe software. Before doing this. When you have plugins installed via Connect, within indesign, it's possible to alter the way that the plugin behaves. If you select the drop down menu type, within indesign, you'll see a connect fonts option showing Typically, towards the bottom, and from there, you can change the way the plugin works. We absolutely recommend leaving the first option ticked But the second option, pick best match when original is missing, radically alters the way the plugin behaves. With it deselected, if there are missing fonts when you launch a document, our plugin will step in, alert you to those missing fonts and suggest possible alternatives. With this option ticked, that activation of the alternative font happens automatically. This option is a matter of personal preference, and to what extent, you want to maintain control over which fonts are active. The third option can have a significant effect on the speed of the plugin functions. This option attempts to activate fonts and embedded objects within your in design project, we can sometimes see a lag in performance if those assets are on a network share or a very large, and so this can cause a drain on resources. You may find the plugin performs better with it deselected. Having the fourth option selected can also slow the plugin down especially if a certain font has a large number of alternative weights or you aren't creating a font vault thus obliging your connect to go and find the font before it activates it. In terms of when fonts should be deactivated, you can have both of these options checked or just one. If you're struggling with that issue of question marks that we've seen some people mention that they have issues with even during that pollum. We're going to talk a little bit about that in more detail momentarily. You may find to select on document close helpful. In this way, when you save and quit the document you're working on, that maybe has alternative helvetica's being used or embedded that are causing issues for the system. By quitting the file, the system versions of of Helvetica should become free, and your emails or websites readable once again. With the exception of the font family option, these configurations, options don't exist in Illustrator or after effects or Photoshop. Once you've got those plugins selected, You want to be getting to this screen. We recommend to keep the always check for updates and check for updates automatically selected to ensure you have the most secure feature rich and compatible version available to you. Once you've made that decision, select continue, and here is the screen you should be aiming to breach. If you're working on Mac OS, especially newer versions, then those options that it talks about there to remove non required system fonts are somewhat reduced as the results of changes Apple have made to the operating system down the years. There's no need to select it these days. You cannot to clean your font cache. It's a great way to make sure your computer is not running with out of date references to fonts, especially if you haven't previously been using a font manager to manage your font collection. Go ahead and hit finish, and you'll be ready to start using Connect. So now, to talk a little bit more around system fonts, and some of the potential pitfalls to be aware of especially that thorny issue of Preston Marks showing up in your emails. Here's Chris once again. Thanks, Walter, and hopefully, my audio works a little better this time and everyone can hear me okay. But, yes, if you let me share my screen again. Okay. So system fonts are fonts that are included with your machine, and the quantity, organization, and sort that you get depend on the type of machine you're running and what operating system you have. The Apple platform organizes fonts into true system fonts, as well as giving end users the option to add their own fonts into either the user or the local font folders. System fonts can be viewed through a native application that comes with the Mac called fonthook. And here's what font book looks like. And by default, as you can see when you add a font, it will add it into the user space, but you can just add it to the local space by selecting the computer area here when you add a font. Connect fonts also allows you to view these fonts directly here in the system fonts area where it's not showing because I'm still searching for Monteract from earlier, but if I get rid of that, you can see, yep, it shows that same ouch standard in my user's section. However, we do not typically recommend you add fonts via font book or directly into these local and use up font folders on your hard drive as they can cause font conflicts where multiple fonts with the same postscript name are activated at the same time. You can get a complete list of all your active fonts by launching the system report option. If you click the Apple button in the top left corner and then select about this Mac. And then onto system report. Once you open the system report under software, and fonts. Here you'll see a full list of all active fonts on your home machine. And it's quite helpful in this when you select a font, it'll also show you the location that that font is being activated from. Including therefore any that are in your connect fonts to fontvault that we talked about earlier. System fonts with a padlock are going to show and connect And these are fonts that you can't deactivate with Connect. If I click to deactivate, you can see nothing happens. The font stays padlocked, and active. On recent versions of Mac OS, we usually see just under eight hundred system phones Although we have observed with more recent releases of macos, a further nearly five hundred or so points, get added which show under a new folder called other. If you're on Windows, Windows ten and eleven on the other hand come with far fewer fonts than Mac OS. Around a hundred and seventy for a clean install. And if you then install Microsoft Office, you'll find a similar amount gets added to take you to around about three hundred and ten fonts in total. Active fonts can still be viewed through native through the operating system using the control panel on Windows or for those more technical, you can dig into the Windows system registry to see something more similar to that system report from Mac OS. It's possible for end users to add local fonts if you're using a version of Windows ten, eighteen o nine, or higher. Though it doesn't have a separate user level location to add fonts like Mac OS. However, again, we don't recommend activating fonts in this way as it's bypassing Connect. We know of people though who've reported issue with websites or emails not being displayed correctly, and it may be something that you've experienced yourself before. And one of the first questions that our support team will ask you, is how many system fonts you have active. They may also ask you for a screenshot of this area in connect fonts to help them understand whether you're heavily relying on system fonts versus your own font collections. The main reason though for this particular issue is most commonly due to activation of a font that is conflicting with a necessary system font. Most commonly Helvetica or Ariel. Now I prepared one earlier, but if I go look at my smart search folder here called Helvetica, you can see it's going to show me all my Helvetica fonts that are currently active on my machine. They're all system fonts that are padlocked and can't be turned off and that will always on. However, if I do look To expand my search past the fonts that are active to all my health atticus. Then we'll see that I actually have a lot more helveticus to choose from. If I were to select them all, and click to activate them all. Because I'm selecting over a hundred fonts to activate, connect fonts will give me a warning about whether I wish to proceed or not. But I can still proceed if I want to and click to activate. However, doing so would likely lead to this problem where you override the system font with your alternative and your applications then no longer have access to the system installed version. When a system font is missing, you may then see a whole bunch of question mark icons that will look something like This image that we have in our knowledge base article about this issue. You can see here a screenshot from an email where it's just loads and loads and loads of question mark icons. So if you've ever seen this and you're wondering why does this happen it's because of a specific font called Last Resort. And if I show you this font, By going to my system fonts and searching on last. We can see here is the font last resort regular. If we go and look at the glyphs of this font, we can see it's got over two hundred and seventy six thousand glyphs That's one for every glyph in every language that's in the unicode standard and then nearly the same amount again on top. Yet, if you look at every single glyph, scroll down and through in connect fonts, you can see that absolutely every single one of these glyphs is just the same question mark icon. In short, it truly is the font of last resort, they're to be used by your system when a needed font is unavailable. So, If you refrain from adding fonts directly into the system, avoiding conflicts with common everyday system fonts, And let our plugins activate and deactivate your fonts when you need them, you shouldn't really encounter this and similar font display issues in your applications. Our support team are also often asked if it's possible to remove from the system font area all these non linguistically appropriate fonts that support non Latin languages. You can see on the screen right here I have some Arabic fonts, some Hebrew fonts. And if I were to keep scrolling, we'd see Japanese, Korean, Thai, Chinese, all sorts of different language fonts installed. With Mac OS and it's similar on Windows. Whilst these fonts can be annoying, as they can clutter your contact menus in indesign and other applications, Connect fonts is not designed to help you reduce or remove these fonts. They typically need to remain since operating systems and applications are designed to support multiple languages and even if you aren't using those languages yourself, removal of the fonts can lead to issues. Extending on from that, we don't therefore recommend removing system fonts generally except for ones where you may have added say through Apple font book yourself, as deleting the incorrect ones can lead to system instability and non functioning applications. So with that, I'll hand you back to Walter. Thank you very much, Chris. That was great. I hope that people were able to have a get a bit more information and a better idea of what causes that issue with quest in marks. And about some of the things that you can do to tackle it and prevent it reoccurring. Again, if you still have remaining questions, please don't forget to add them to the q and a below, or check us out on YouTube. From YouTube, you can simply search for connect fonts training playlist, and you'll find all the videos listed in the bullets to the right. We've got a lot of fantastic content there to help you get the most out of connect. If we weren't able to get to the question you posted in our q and a, we will make sure to follow-up offline. We do get a lot of questions around what version of Connects people should be on. We've just launched a new poll. We've had it running for a little while. To give people an opportunity to reply. So if you want to go back to slido dot com and type in that code if you've closed down We'd like to find out actually what version people are currently on. You can find out if you're not sure what version you're on, by selecting the connect fonts or suitcase drop down menu, then about connect fonts if you're using a Mac. There are Windows users you need the help, drop down menu, and then about connect fonts. For Mac, about connect fonts, from the drop down menu or for Windows, it's the help drop down menu and about connect. The most recent version is connect version twenty four and Hopefully, most people find that they're on versions twenty three or twenty four, roughly around eighty percent of our users are on least on the poll here, so it's great to see so many people are updated. Don't worry if you can't find out what version you're on. It's not a problem. Verions of suitcase start from version twenty two backwards. When extensis launched suitcase twenty one back in the autumn of twenty nineteen. We started calling it after the version number. That's why there's a jump between suitcase nine and suitcase twenty one. It's not because someone at extensive can't count very well. Again, we'll give people a few more moments to make their decisions. Surprisingly not too many people on suitcase nine, which was that version just before we switched. One or two people still reporting the older versions. They're a suitcase suitcase seven version eighteen or suitcase eight version nineteen, though. But good to see. Actually, around about eighty five percent of our users are on either version twenty three or twenty four. So for people who selected suitcase seven, eight, or nine, which corresponds to versions eighteen, nineteen, or twenty. Or versions twenty one or twenty two, their version name is the same. And we recommend you try to update to the latest version to take advantage some of the new features we've mentioned during this webinar, specifically access to the latest plug ins in Adobe twenty twenty three, only available via version twenty four. If you subscribe to Connect, you are absolutely entitled to update. The access to connect fonts portal via connect dot expenses dot com is only possible again via versions twenty three. Or twenty four. Thanks everyone for getting involved. Appreciate people taking the time to let us know about that. Updating is very straightforward, especially if you activate the types in option. You'll find this option if you right click or control click on your local libraries, also known as Convert library in the newer versions of suitcase or Connect. This option will, in fact, sync your font vault to our server while still leaving a copy locally so you can still access fonts even when you don't have an Internet connection. If you have multiple libraries, you should sync each one to our server. In this way, all your fonts and sets are also synced with our server. So if you do encounter any unexpected problems during the updates. You have total peace of mind, knowing that your fonts and sets are safe on our server, as well as available on our machine. Some people have got stuck with updates as previously our updates would only look in each version. So if you are on c case nine for instance version twenty, Once you got to the latest version, which was version zero dot seven, and used to check for updates, the system would only look within version twenty. Not find anything new and therefore erroneously advise you were up to date when in fact there was a version twenty one available. And now versions twenty two through to twenty four. You can always find the latest version of Connect by going to our website, which is extensis dot com, in selecting the resources menu and installers. Click on Connect fonts and then choose the installer, relevant to your platform. I've highlighted it down there in the bottom left. However, if you're running an older version of MacOS such as Mojave eight ten dot fourteen, then you shouldn't update beyond version twenty two of suitcase. If you also still do work in an older version of Adobe, then you might find it easier to stick with an older version of suitcase or connect. In short, if you aren't sure whether doing an update or an upgrade is right for you, then reach out to that fabulous tech support team, and they can advise which would be the best version to be on. They'll be delighted to give you some advice and a hand. Or Ask in the chat, and we'll get back to you as soon as we can. Post script fonts continue to be a topic of concern for some of our customers in the most recent version of Adobe postscript fonts aren't supported. Don't forget, Open type postscript fonts are not affected by this change. We know many of our customers still rely on postscript fonts. Connect will continue to support the activation of postscript fonts, But if you want a more detailed explanation of why this has happened, what to do to reduce the number of postscript prompts you activate, And most importantly, how Connect can help you in this challenge and check out our website? Go over to extensis dot com and select that resources menu, and then this section end of postscript fonts. You'll get access to a host of great resources, including a full webinar presented by our head of support, Jeff Johnson. We're just about coming to the end of the webinar, but don't forget, we'll make a recording of this available as soon as we can. There are some great resources on our YouTube channel to help you get the most out of connect. Russell, has been answering your questions throughout the webinar, but there is a limit to how fast one person can type. We're sorry if we didn't get a chance to answer your testing today, but we will get back to you with an answer within three working days if we didn't get a chance to reply. We appreciate you taking the time out of your day to attend our webinar. We hope it was valuable to you. And eagerly await your feedback so we can do more things like this.