SDLC Corp launches Pulastya AI, a voice agent platform that answers business calls from a company's own documents

SDLC Corp has launched Pulastya AI, a platform for building AI voice agents that answer and place business phone calls 24/7 using a company's own documents. Businesses connect their own Twilio or Exotel phone number and their own OpenAI account. They upload their FAQs and policies, then test the agent from a browser before it takes real calls. According to the company, most teams can complete setup in under 30 minutes once those accounts and documents are ready.

Pulastya AI answers callers only from the PDFs a business uploads. When a question isn't covered, it tells the caller so instead of guessing. When a caller needs a person, the agent transfers the call to staff and marks it as transferred. The transcript and call context are saved, so the team can pick up without asking the caller to repeat anything. In SDLC Corp's internal testing, the full loop of speech recognition, language model and voice output responded in about 500 milliseconds. Callers can also interrupt the agent mid-sentence.

The launch comes as AI voice agents spread from large contact centers to smaller organizations. Gartner projected in 2022 that conversational AI would reduce contact center agent labor costs by $80 billion in 2026 and that one in 10 agent interactions would be automated by 2026. Gartner also noted that labor can make up as much as 95% of contact center costs. It estimated integration pricing at $1,000 to $1,500 per conversational AI agent. Pulastya AI is aimed at clinics, banks, real estate offices, hotels, schools and support teams that want to answer more calls without a long integration project.

"Most businesses don't miss calls because they don't care. They miss them because voice AI has mostly been built and priced for large contact centers," said Anuj Yadav, co-founder and chief business officer of SDLC Corp. "With Pulastya AI, a clinic or a real estate office keeps its own phone number, its own API keys and its own call data. It can hear the agent on a test call before a single customer does."

The platform ships with starter prompts for seven areas: healthcare, banking, real estate, e-commerce, hospitality, education and general customer support. Voices come from Amazon Polly, Google, OpenAI and ElevenLabs, including Indian, British and US English voices. Every call is saved with its status, full transcript, summary, caller intent and sentiment.

For larger teams, Pulastya AI adds four access roles (user, manager, admin and super admin) and an audit view. It also offers an API that sends call status, transcripts, and transfer and escalation events to a company's own systems. Twilio, Exotel and OpenAI credentials are stored encrypted and masked in the workspace.

"We designed the agent to know where its knowledge ends," said Shashank Jaiswal, project lead for Pulastya AI at SDLC Corp. "If the answer isn't in the documents a business approved, the right move is a clean handoff to a person, not a confident guess."

SDLC Corp positions Pulastya AI for administrative and informational calls such as appointment questions, bookings, order status and property inquiries. According to the company, the platform should not be used for medical diagnosis, emergency response, financial or legal advice, or sensitive account verification. Businesses remain responsible for call-recording consent under local law.

Pulastya AI is available now in Starter, Professional and Enterprise plans, priced by use case and call volume. Businesses can book a demo at https://pulastya.sdlccorp.com.
Product details are at https://sdlccorp.com/products/pulastya-ai/.

About SDLC Corp: SDLC Corp is a software development and AI company that builds AI, ERP and cloud solutions for businesses and enterprises. Its services include AI development, Odoo and Salesforce implementation, and custom software. Its product portfolio includes Pulastya AI, Data AI Ninja, Praxis AI and Foresite. The company has offices in the United States, the United Kingdom, the United Arab Emirates, India and Qatar. Learn more at https://sdlccorp.com.