Kaseya unveils the first agentic IT management platform
Kaseya has launched an agentic IT management platform using Kaseya Intelligence, which can autonomously handle tasks such as triaging tickets, containing threats, and verifying backups. This new platform aims to enhance IT efficiency by reducing manual interventions in routine processes. By deploying this innovative system, Kaseya positions itself at the forefront of autonomous IT platform development.
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MIAMI, April 28, 2026. Kaseya, a global provider of AI-powered IT management and cybersecurity software, introduced what it calls the first agentic IT management platform, powered by Kaseya Intelligence.
The platform combines data across IT operations, cybersecurity, and cyber resilience with an execution layer that takes action on its own, triaging tickets, containing threats, verifying backups, and optimizing workflows without manual intervention. Kaseya says the difference from competitors is that it executes actions, validates outcomes, and learns from them rather than only surfacing recommendations. Kaseya Intelligence is built on more than 1 billion help desk tickets, 3 exabytes of backup data, and 17 million managed endpoints.
What is available now
- Ticket Triage Digital Specialist, generally available for Autotask Ultimate, which categorizes and routes tickets automatically
- A unified cyber resilience portal spanning on-prem, SaaS, endpoint, and cloud backup, with AI screenshot verification and FIPS/FedRAMP readiness
- Kaseya SIEM, which correlates telemetry from more than 60 data sources with automated response and 400-day log retention
The industry doesn’t need another AI feature bolted onto a disconnected tool. What MSPs and IT teams need is a platform that runs their operations, one that sees across every system, understands context, and acts autonomously. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself., Rania Succar, Chief Executive Officer, Kaseya
About Kaseya
Kaseya is a global provider of AI-powered IT management and cybersecurity software, delivering an integrated platform for MSPs and businesses to manage infrastructure, secure environments, protect data, and streamline operations. It is trusted by more than 40,000 organizations worldwide. More at www.kaseya.com.
Sources
- Kaseya unveils the first agentic IT management platform (original release) ↗ · Kaseya via PR Newswire
- Kaseya ↗ · Kaseya
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