Retail
Omnichannel strategy, e-commerce tech, and in-store innovation.
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Creating a Seamless Customer Experience with Micro-fulfillment Centers
eCommerce has become a lifeline for so many and the primary way to shop for a variety of goods. The growth in this channel has transformed the technology of fulfillment, as well. According to Naren Kumar, the Retail Segment Manager at Intel’s Internet of Things Group, the number of people shopping for products online…
3 Trajectories Powering Retail’s Latest Brand Boom
Retail is exciting, fast-moving, and filled with opportunity, yet information overload is a constant challenge. Join retail strategist, speaker, and trainer Carol Spieckerman every other Thursday as she navigates past the noise to get to the heart of what really matters in retail. In every episode, Carol harnesses her latest retail trajectories and interviews with industry experts…
How Can Retailers Capitalize on Purchase Data?
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. Acquiring data is step one; understanding it and acting on it is what really matters. With…
Next Level Commerce: Staying Up on Fraud Prevention through Pandemic-Inspired Innovation
The COVID-19 pandemic was a challenge for retailers, but many of them rose to the occasion with solutions that made it possible to keep running their business while keeping their employees and customers safe. Unfortunately, where there is commerce, there will almost always be crime, and the pandemic gave fraudsters other avenues to pursue, said…
Strategies for Powerful Bank Branch Modernization
Organizations often opt for technology solutions that address the most immediate and pressing problems which often result in tradeoffs for more holistic, longer-term solutions. Banking organizations are no exception–particularly when it comes to investing in physical branches. The tradeoff? Erosion of the customer experience, especially as customers engage digitally and expectations evolve. On this…
Creating a Store Experience Around Trust, Not Commodities
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. While most retailers are closing stores and trying to regain market share, PGA TOUR Superstore defies the odds….
Coolers for Convenience Stores: Uses, Options and Trends
Convenience stores are prime locations for travelers, locals and those logging miles transporting goods. They serve an important function, offering food, beverages and more. One essential element for any convenience store is coolers. Coolers in convenience stores can have many different uses, from merchandising sodas and waters or even ice to walk-in beer caves. Learn…
Strengthening Customer Loyalty with Data
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. An important part of the retail ecosystem is customer loyalty. Retailers and brands fight hard to…
Balancing Cost and Function with Eco-Friendly Secondary Packaging
Sustainability is playing a more prominent role in corporate branding and imaging. While primary packaging is playing a key role for consumer packaged goods, a number of brands are interested in sustainable secondary packaging solutions. A growing demand for sustainable packaging According to PMMI’s report, Packaging Sustainability: A Changing Landscape, the sustainable packaging market is expected…
Achieving a Transparent Supply Chain
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. How the world shops and buys has always been a steady evolution. In the last year,…
Talkin’ Shop with Walbro: Restructuring a New Path Toward Meeting Consumer Demands in 2021
When Walbro looked at the landscape for 2021, leaders quickly realized change was needed. Customer demands were different resulting from the pandemic, and it was time to restructure and rebrand. Christopher Quick, EVP of Walbro and President of the Aftermarket Product Group, is excited about the changes going on at Walbro, and he couldn’t…
How Collection Agencies Can Benefit from Customer Satisfaction Surveys
Business leaders in B2C industries are quite familiar with post-call customer satisfaction surveys. After all, they’re one of the most effective and practical ways to measure consumer sentiment. However, the debt collections market is one industry that hasn’t implemented this aspect of consumer experience – until recently. Tim Scholl is IC System’s Call Center Support…
Did Toys R Us Have the Right Brick & Mortar Strategy?
On this MarketScale Industry Update, Voice of B2B Daniel Litwin sits down with Melissa Gonzalez, host of MarketScale’s Retail Refined and founder of The Lionesque Group, to give analysis on Toys R Us’ final wave of closings. After being brought under the Bain Capital umbrella and filing for Chapter 11 bankruptcy, and then reviving its…
How Collection Agencies Can Benefit from Customer Satisfaction Surveys
Business leaders in B2C industries are quite familiar with post-call customer satisfaction surveys. After all, they’re one of the most effective and practical ways to measure consumer sentiment. However, the debt collections market is one industry that hasn’t implemented this aspect of consumer experience – until recently. Tim Scholl is IC System’s Call Center…
The importance of e-commerce friendly packaging
As the pandemic continues, we remain in an era of social distancing. Today, customers want to get the products they pay for as quickly as possible with minimal contact. With many consumers fearing the spread of germs from shopping in brick-and-mortar outlets, it’s no surprise e-commerce is doing so well. Businesses of all sizes are…
Elevating In-Store AV Design to Resonate with Customers
Whether you’re an integrator, a designer or simply a label-defying creative, the EXPERIENCE is everything. Host Bryan Meszaros explores the story behind the exhibit to understand how a carefully crafted experience traps into the human experience to connect people to place. Retailers have been creating experiences for shoppers for hundreds of years. Those have…
Best Practices for Truck Rentals and Self-Storage
Moving is stressful and expensive, so companies in the industry are always trying to convey convenience and ease for consumers. To provide this, many self-storage facilities turn to offering complimentary moving trucks. Trucks from On The Move deliver a differentiator for self-storage facilities and offer marketing visibility. On a recent episode of the On The Move podcast…
Centering the Store Experience Around Human Connection and Value Delivery
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. An in-store experience team is not unlike the UI/UX group for digital assets. It’s about connection,…
How Will the Corrugated Packaging Industry Change This Year?
Growth-prompted industry changes, emerging packaging trends, and smarter packaging machinery continue to encourage the corrugated packaging industry towards advancement. Whether you’re a product manufacturer, a secondary packaging consultant, or even a packaging automation expert, it’s vital to understand—and be ready for—these changes. Here’s what you need to know to keep your competitive edge in the packaging world….
Coca-Cola with Coffee Takes Off With Drone Delivery
Both pilots and companies are navigating a thin line between security and innovation. Host Grant Guillot talks with leaders, influencers, and experts across the drone industry to guide us through the complex web of technology and policy in the United States. Drone delivery isn’t just a far-off possibility. It’s become safer, more efficient, and scalable. That’s…
Solving Retail Challenges with Computer Vision
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. Customer experience, inventory control, and interactions are all challenges for retailers. The pandemic only exasperated them;…
Innovative Technologies Shaping the Future of Shopping
Prepare to be captivated by the latest revelations from the vending industry as we delve into the transformative technologies that are reshaping the retail landscape. From reimagining space utilization to creating unforgettable experiences, these innovations are poised to revolutionize the way we shop. Guest Transcript: “Innovation often stems from a holistic understanding of the marketplace…
Revolutionize Convenience Store Sales with the Hot Food Open Topper by SandenVendo
Discover how the convenience store industry can unlock new revenue streams and drive growth by maximizing sales per square foot. In this article, we’ll introduce you to the game-changing Hot Food Open Topper by SandenVendo, designed to elevate your business’s sales potential and optimize counter space. Join us as we explore the innovative features of…
The Importance of Building an Omnichannel Experience in Retail
Designed for retail leaders and lovers alike, Retail Refined explores the in-store technology of the future, challenges the industry’s preconceived notions, and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail. The ecosystem of eCommerce is always evolving, and the last year has seen a…
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