Hospitality Industry Trends

Marriott CEO says AI booking agents will hurt online travel agencies more than hotels

Marriott's Anthony Capuano argues AI agents disintermediate OTAs first, while hotel brands with direct loyalty relationships hold an edge.

Disney Grew Park Income 27% on 3% More Guests. That Spread Is the Number to Study.

Disney's domestic parks grew operating income 27% on 3% attendance growth. That spread, not the earnings beat, is the number hospitality and experiential operators should be studying. Here is what Disney's Q3 and Comcast's Universal results together say about where experiential demand is actually heading.

From Wall Street to World Travel: Scott Eddy’s Journey to Becoming Hospitality’s No-Nonsense Voice

In 2019, travel and tourism contributed a whopping 10.4% of global GDP — a figure that vanished almost overnight when the pandemic brought the world to a standstill. Today, the industry has clawed its way back to that same share of the global economy, but travelers have changed. They no longer settle for polished marketing…

The Outdoor Advantage: Enhancing Guest Experience Through Design, Flexibility, and Functionality

As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58 percent of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused…

Using Technology to Elevate Hospitality

Guest expectations are forcing hospitality leaders to reimagine service delivery through smarter tools and data-driven personalization strategies

Paris Olympics Could Transform European Travel for Non-Olympic Tourists

The global sporting event is reshaping travel patterns across the continent, creating both windfall opportunities and logistical hurdles for businesses

Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality

Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation

A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes

Smaller markets are driving unexpected revenue gains for extended-stay properties as remote work reshapes guest expectations

AAHOA 2024 Day 1

Hospitality tech leaders unveil data-driven solutions that reshape how independent hoteliers manage operations and guest expectations

AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities

Hotel leaders navigate a landscape reshaped by technology, market shifts, and changing guest expectations through industry conversation

Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

Sluggish domestic travel in 2023 is forcing hospitality leaders to rethink operations through technology-driven solutions in 2024