Hospitality Industry

From Wall Street to World Travel: Scott Eddy’s Journey to Becoming Hospitality’s No-Nonsense Voice

In 2019, travel and tourism contributed a whopping 10.4% of global GDP — a figure that vanished almost overnight when the pandemic brought the world to a standstill. Today, the industry has clawed its way back to that same share of the global economy, but travelers have changed. They no longer settle for polished marketing…

How Hotels Bounce Back From the Unexpected

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…

The Outdoor Advantage: Enhancing Guest Experience Through Design, Flexibility, and Functionality

As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58 percent of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused…

Using Technology to Elevate Hospitality

Guest expectations are forcing hospitality leaders to reimagine service delivery through smarter tools and data-driven personalization strategies

The Impact of Collaboration with Visual Matrix

Independent hoteliers unlock operational efficiency and guest satisfaction by partnering with integrated property management technology

An Interview with Sarah Dandashy

A hospitality leader reveals how to blend digital innovation with authentic guest relationships in a rapidly evolving travel landscape

Sonesta Global 2024

Hotel operators are leveraging integrated technology platforms to overcome labor shortages while meeting rising guest expectations

Paris Olympics Could Transform European Travel for Non-Olympic Tourists

The global sporting event is reshaping travel patterns across the continent, creating both windfall opportunities and logistical hurdles for businesses

Streamlining Technologies for Efficiency is Still a Challenge for Hotel Operators

Legacy systems and fragmented tech stacks continue to undermine operational efficiency across the hospitality industry, despite growing pressure to modernize

Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality

Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect

Prioritizing Return on Investment in Hotel Investment and Decision-Making is Key to Staying Afloat

Hotel operators must balance financial returns with guest satisfaction to survive mounting competitive pressures and economic headwinds

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation

A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes

Smaller markets are driving unexpected revenue gains for extended-stay properties as remote work reshapes guest expectations

AAHOA 2024 Day 1

Hospitality tech leaders unveil data-driven solutions that reshape how independent hoteliers manage operations and guest expectations

AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities

Hotel leaders navigate a landscape reshaped by technology, market shifts, and changing guest expectations through industry conversation

Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

Sluggish domestic travel in 2023 is forcing hospitality leaders to rethink operations through technology-driven solutions in 2024

The Need for Process Innovation in Hospitality

Hoteliers are discovering that balancing automation with human touch is the key to retaining guests in an increasingly competitive market