Guest Experience

How Hotels Bounce Back From the Unexpected

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…

The Outdoor Advantage: Enhancing Guest Experience Through Design, Flexibility, and Functionality

As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58 percent of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused…

Using Technology to Elevate Hospitality

Guest expectations are forcing hospitality leaders to reimagine service delivery through smarter tools and data-driven personalization strategies

Suchi Reddy Thoughts On AI and Automation

Leaders in hospitality are leveraging AI to streamline operations without sacrificing the personalized guest experiences that drive loyalty

Visual Matrix Is Going To BITAC

A hospitality tech innovator brings its unified property management platform to a major industry conference to showcase how automation transforms guest experien

Customer Reviews Shape Hospitality Brand Success. How Do You Turn Reviews Into Revenue?

Most hotel guests rely on reviews as much as amenities when making booking decisions, making reputation management a revenue driver

Hilton transforms procurement with Coupa

Hilton's hotel network streamlines supplier management to free up staff time for better guest interactions

An Interview with Sarah Dandashy

A hospitality leader reveals how to blend digital innovation with authentic guest relationships in a rapidly evolving travel landscape

Sonesta Global 2024

Hotel operators are leveraging integrated technology platforms to overcome labor shortages while meeting rising guest expectations

From Flexible Check-Out to Secure Storage: Smart Lockers in Hotels Can Elevate the Guest Experience

Hotels discover how automated storage solutions eliminate front desk congestion while boosting guest satisfaction and operational efficiency

Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape

Hotels that blend automation with genuine hospitality are setting themselves apart in an increasingly competitive market

Streamlining Technologies for Efficiency is Still a Challenge for Hotel Operators

Legacy systems and fragmented tech stacks continue to undermine operational efficiency across the hospitality industry, despite growing pressure to modernize

Empowering Hospitality: Chris Trick’s Insights from a Career in the Industry

A hospitality leader reveals how balancing human touch with smart technology creates competitive advantage in today's travel industry

Hotels Can Maintain Traditional Experiences, But Also Modernize By Leveraging App Services

The hospitality industry can blend digital convenience with genuine human connection without sacrificing either

Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality

Automating routine tasks frees hospitality teams to deliver the personalized service guests increasingly expect

Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing

Human staff and AI chatbots work best together when hotels prioritize seamless handoffs over full automation

Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches

Staff resistance to new hotel tech often stems from inadequate training, requiring managers to tailor approaches to different teams and skill levels

Increased Travel Demands and Tech Trends Set to Redefine Guest and Travel Experiences in the Hospitality Industry

Hotels face a critical inflection point as post-pandemic travel surges collide with AI-driven innovation

A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes

Smaller markets are driving unexpected revenue gains for extended-stay properties as remote work reshapes guest expectations

AAHOA 2024 Day 1

Hospitality tech leaders unveil data-driven solutions that reshape how independent hoteliers manage operations and guest expectations

AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities

Hotel leaders navigate a landscape reshaped by technology, market shifts, and changing guest expectations through industry conversation

Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

Sluggish domestic travel in 2023 is forcing hospitality leaders to rethink operations through technology-driven solutions in 2024