Hospitality
Guest experience, hotel tech, and travel industry trends.
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How Big Hotel Brands Are Missing the Mark with the Boutique Hotel Experience
Adam Morrisey talks with Jaime Bravo, General Manager of Hotel Bardo in Tulum, a boutique hotel group consisting of three hospitality concepts in Mexico. The hotel’s stay was called ‘transformational’ in Forbes. Bravo claims, “there’s nothing like Tulum. Its soul cannot be replicated.” Bravo explains that consumer preferences have changed with covid. Covid and 2020…
Rising Gas Prices Aren’t Keeping Americans from Traveling
Key Insights With pandemic restrictions lifted, Americans are looking to travel again. Rising fuel prices have only increased the cost of flights by roughly 10%. Staffing shortages are cited as the most likely reason for increases in the cost of flights. Just as many Americans start to see the “light at the end of the…
Where Stadiums and Resorts Rank with Fiber and 5G Deployments
When most people think of the Corning name, they think of dishware and cookware. But the reality is they are so, so much more. The company even lays claim to having glass on the international space station. Jessica Janis, Head of Business Development for Sports, Entertainment & Hospitality at Corning spoke with Game Changers…
Weaver: Beyond the Numbers: It’s Up to You, New York (and Charlie)
Howard Altshuler and Rob Nowak invited Charlie Anastasia to Weaver’s Beyond the Numbers — Real Estate Edition, to give his insight on life in New York City pre-Thanksgiving 2021. “You definitely will see a lot more people in the city, which is really refreshing,” Anastasia said. The last six months have seen an increase in…
Struggling Trade Shows Impact Entire Hospitality Sector
Editor’s Note: When the original video script recorded, the Javits Center had only 17 trade shows listed on their webpage. Since then, that number has risen to 28. The Javits Center in New York hosts thousands of companies a year for shows. But 2022 outlook is bleak; as of now, there are only 28 shows…
Before, During, and After: How Hospitality Businesses Reacted to the Pandemic
The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry and hospitality businesses have changed since the pandemic. One significant business change is slower decision-making, partly due to the need for flexibility….
Hotel Union Labor Primed for Action in 2022
Now that the hospitality economy is deep in the weeds of the holiday season, hoteliers are hopeful hotel workers can handle a return to form for holiday travel bookings. American Airlines reports a massive rebound for holiday travel, with 109 million people set to travel 50 miles or more between Dec. 23 and Jan. 2,…
Streamlining the Process Behind Solving Lost and Found Issues
Steve Sinclair appeared on “Say Yes to Travel” to discuss with host Sarah Dandashy an aspect of traveling that many people might not consider: lost and found. Everyone has had to deal with losing something somewhere at some point while on a trip, and Sinclair’s company, Bounte, helps reunite people with lost… well, bounty….
Here’s How Destination Weddings Will Guide Hotel Business Models in 2022
Celebrating stories of love in beautiful locations sounds like a dream job, and it is for Karen Bussen, the exclusive designer for Weddings by Palladium. Bussen joined Say Yes to Travel host Sarah Dandashy to talk about her experience and what’s trending for destination weddings in 2022. Bussen’s roots are in the hospitality industry, and…
Why Has Technology Remained Stagnant in Hospitality?
Some might say Ken Patel, CEO of EV Hotel, is the next Elon Musk of the hospitality industry. Patel began his journey in hospitality as a child, helping his father in his hotel and working his way from the desk to roles with more responsibility. Now, he is heading the convergence of AI and hotels,…
Supporting Hospitality from the Inside Out
The hospitality industry continues to evolve, and the people behind it do so, too. Joining Sarah Dandashy on Say Yes to Travel was Dan Ryan, Co-Founder of Agency 967. Ryan is a lifelong entrepreneur, industry expert, and host of the podcast Defining Hospitality. After falling in love with hospitality, Ryan spent 20 years selling and sourcing…
Thanksgiving Travel Finally Sees a Rebound, Only 3% Behind 2019 Levels
While travel is ramping up this year compared to 2021’s holiday season, it is doing so to a much greater extent than anyone had anticipated. Host Sarah Dandashy from Marketscale’s podcast Say Yes to Travel shared, “AAA projects that more than 53.4 million people with travel this Thanksgiving.” Surprisingly, she added that “This is…
27% of Consumers Are Stuck in the Loyalty Program Dark Ages. Can Hospitality Brands Get Them More Engaged?
In this episode of Say Yes to Travel, Host Sarah Dandashy invited Jon Wolfe, CEO of House Advantage on the show. The two discuss Wolfes’ background in the gaming industry, his move to owning businesses that center on a consumer loyalty program and understanding consumers’ habits. They later dive into the importance of using the…
Is the Hotel of the Future Based on Digital Assets?
Key Points: A hotel concept around digital assets could create revenue. Bringing digital assets to a physical space could appeal to many. The concept includes a crypto trading floor as the main attraction. Commentary: The pandemic pushed the hospitality industry to the brink. However, crisis often breeds innovation and creativity. So, what’s next for…
Rising Pressures in Travel Industry Could Impact Your Trip Security
Commentary: Effective August 1, 2021, the Costa Rican government will require inbound unvaccinated tourists to have $50,000 in travel insurance coverage for medical expenses, including for COVID-related issues, as well as $2,000 in coverage for quarantine lodging expenses due to COVID. Right now, Costa Rica is the only country with this kind of specific…
The Biggest Takeaways Hoteliers Need from New Book “Hospitality from Within”
Commentary: Big news in the hospitality space as our very own host of Say Yes to Travel, Sarah Dandashy, has a new book on the shelves, Hospitality From Within, and it’s available for pre-order today! We wanted to catch up with Sarah and find out what her inspiration for writing this book was; Sarah…
Will Ecotourism Factor in to Peoples Travel Plans in 2022?
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. Jadine Yarde, CEO of Nevis Tourism Authority (NTA), showed off her city to Host Sarah Dandashy by letting the backdrop speak for…
Why the Cruise Industry Requires a Unique Customer Service Model
The cruise industry was always a favorite for travelers, and it’s finally resurging after the pandemic. What does this new cruise experience look like, and what are guests now expecting? To answer this, Say Yes to Travel host Sarah Dandashy spoke with Paul Rutter. Rutter is a customer service expert, author, speaker, and spent 40…
A Historic Marina Reopens After A Major Renovation
On November 1, 2021, Palm Beach opened its newly renovated Town Marina. Say Yes to Travel host Sarah Dandashy chatted with Assistant Town Manager Carolyn Stone and dockmaster Mike Horn to explore this exciting project. The dock, originally from the 1940s, was at the end of its life. As the only public marina on the…
Coaching Hospitality Leaders to Develop Sustainable Energy
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. Being a leader in any industry is challenging. It can be even more so in the hospitality sector because of the pressure…
Are Travel Experiences the New Status Symbol?
Key Points: Concierge wants to be the travel experiences provider that cryptocurrency users think of first. Concierge has recently launched a new site for Concierge.IO where its members can apply for exclusive experiences. As part of the new site launch, the company has looked to entice users with unique travel ideas like a trip…
Should Airlines Be Planning for a Future with “Half the Business Travel”
Few industries have felt the effects of the COVID-19 pandemic as acutely as the airlines. A continuing concern for these companies is the evolving nature of work. As many businesses have adjusted to using Zoom or Microsoft Teams for remote meetings, the emphasis being placed on business travel has been dramatically reduced. For more…
Is “Trip Stacking” Fall’s Biggest Travel Trend?
Key Points: Trip stacking is when travelers plan multiple trips in case one of them gets canceled due to the pandemic. Trip stacking can be a dangerous trend for small companies who can’t absorb the cancelation loss of revenue. Kimkim has seen an increased demand for outdoor destinations. Commentary: During the COVID-19 pandemic, travelers…
For The Love of Travel Is Trying to Change How You Travel
The passion for travel can inspire more than just memories—it can also become a successful career. That’s the story of Tara Cappel, Founder and CEO of For the Love of (FTLO) Travel and Sojrn. She joined host Sarah Dandashy on Say Yes to Travel to talk about travel trends and her launch of Sojrn. “Travel has always been…
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