Hospitality
Guest experience, hotel tech, and travel industry trends.
Create content from your team’s expertise with free recording and AI writing tools. Qualifying companies also get one professional video edit a month. No credit card.
All Articles
Hyosung Innovue Event
“Our company has a long history of harnessing its unique combination of a manufacturer’s soul with an innovator’s mindset to build a platform of ATM and cash-management solutions,” said Sanghwan Kweon, CEO of Hyosung America. “We are opening the aperture to extend our value creation deeper into financial services and retail while we bring…
Virdee Wins Big at the 2023 AAHOA Tech Pitch Competition
AAHOA, the nation’s largest hotel owner’s association, wrapped its most successful annual convention yet. AAHOACON 23, which unfolded in Los Angeles from April 11-14 of this year, had a ton of innovation showcased, and the excitement ramped up at their annual AAHOA Tech Pitch Competition. A panel of five judges well-versed in technology and…
Streamline Operations with Maestro PMS’s Integrated Solution
Key Points: Integration vs. best-of-breed software debated at IACC Americas Knowledge Exchange Maestro PMS’s sales and catering module features multi-property support, contact management, and online guest management capabilities Streamline operations and simplify event management with Maestro PMS’s integrated solution Summary: The recent International Association of Conference Center‘s (IACC) Americas Knowledge Exchange conference of 2023…
Hotel Panic Buttons for Employee Safety? Harassment is a Concern for Hotel Employees.
Employee harassment is all too familiar to workers in the hotel industry; an oft referenced 2016 survey from labor union UNITE HERE revealed nearly 60 percent of hotel housekeepers report they have experienced sexual harassment. Hotels are taking things into their own hands as well, tackling concerns over employee safety with strategies including employee…
Travelers Seek EV Charging at Hotels and Resorts. Is It Time for Hoteliers to Invest in Infrastructure?
How are hotels and resorts responding to the adoption of EVs, which hit roughly 10% of the global market in 2022? There is a lot of opportunity for the hospitality industry to increase EV charging at hotels and resorts, and give travelers another reason to seek their establishment out over the competition. Business and…
Hotel Digitization and Mullet Travel Key to Hospitality Success in 2023
The hospitality industry faced many challenges right after COVID, such as loss of income and labor shortages. However, the industry has demonstrated new ways to adapt to issues such as labor shortages by adding digitization to the customer experience and blending business and leisure into one, which has been coined “mullet travel.” How important…
Technology is Playing a Major Role in the Hospitality Industries
SAN MATEO, CA – Technology is playing a major role in the hospitality industry’s recovery from the COVID-19 pandemic. In the first podcast episode of Be Our Guest, host Gabrielle Bejarano spoke with two people who know the industry best — Jeff Aguiar, the Vice President of Partnerships and Business Development at Aavgo and Kelley…
With Rising Popularity, Should Airlines Offer Adults-Only Flights for Travelers?
Calls for adults-only flights are ramping up. A recent survey conducted by Photo Aid revealed that more plane travelers would prefer the option of a flight only for adults. The case for adults-only flights has been ongoing for over a decade now, per ABC News, but continued online discussion is reigniting significant interest in the…
For the Best Sleep, Will AI Mattresses Become More Common in Hotels?
Will hotel guests find sweet dreams on AI mattresses in hotels? Hotels and other spa-type properties are adding AI mattresses that lull patrons to sleep with artificial intelligence. The mattresses have climate zones that constantly adjust to ensure a person’s body goes through all the proper sleep stages. The result: super-rested and rejuvenated hotel guests,…
How Are ChatGPT and AI Revolutionizing Hospitality?
The leisure and hospitality industries were arguably the most adversely impacted industries during the pandemic, suffering a 24 percent revenue reduction. But these industries are on the economic rebound, with transient demand outpacing 2019 levels in more than 90 percent of the past 21 months, according to Hotel News. The tourism and hospitality industries have…
Bargain Travelers Beware: Hotel Rates to Remain High This Summer
Travelers hoping for a hotel rate reprieve this summer after last year’s higher room rates may need to perform some extra legwork to find a bargain. Marriott reports they will feature higher hotel rates this year per room, although travelers shouldn’t expect the percentage hikes to be anywhere near as high as they…
Supplement or Replacement? How Robotic Technology Should Help Solve the Hospitality Labor Shortage
The COVID-19 pandemic hit the hospitality industry hard, especially in the early stages of the crisis. While leisure and business travel is back, and America’s hotels are filling up again, another problem is making it challenging to keep the industry up and running—a hospitality labor shortage. The American Hotel & Lodging Association’s (AHLA) CEO…
Why Hotels Should Learn to Love Robot Technology
The guest experience is getting upgraded at many hotels today thanks to innovative robot technology. Aloft Hotels first introduced the world’s first robotic concierge in the early 2000s, and in 2014, they brought Botlr, a robot butler service, to the team. These AI enhancements increased the guest experience through shorter wait times for room…
How Self-Service Automation Can be the Key to Success
Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS,…
WNW HOSPITALITY SELECTS AAVGO’S VIRTUAL FRONT DESK Aavgo and WNW Partnership Will Offer Guests an Innovative Digital Experience PRESS RELEASE NOVEMBER 2022
SAN MATEO, CA, November 2022: WNW Hospitality Management, a premier hotel management company, has selected Aavgo to implement its Aavgo360 Platform and Virtual Front Desk that ensures a superior digital experience for all hotel guests. Aavgo’s 360 Platform and Virtual Front Desk provide hotels with an end-to-end 360° platform that streamlines operational efficiency and enhances…
Episode 1 – Exploring Hybrid Rocket Engines with Vaya Space
The world of space exploration is entering a new era, driven by advancements in rocket technology and engineering. With the rise of private space companies and increased interest in space tourism and exploration, discussions around the design and functionality of rocket engines have never been more relevant. Hybrid rocket engines, a somewhat under-explored technology…
How Are Top Independent Resort Operators Leveraging Their Tech Stack to Increase Revenue
As the summer season approaches and leisure travel picks up, it’s essential for properties to optimize their revenue potential through ancillary services. However, with a limited labor force available, leveraging the right technology becomes paramount in maximizing profitability. This holds especially true for independent operators who must carefully assess their property’s unique characteristics. Different guest…
Introducing: Hyosung Innovue
“Our company has a long history of harnessing its unique combination of a manufacturer’s soul with an innovator’s mindset to build a platform of ATM and cash-management solutions,” said Sanghwan Kweon, CEO of Hyosung America. “We are opening the aperture to extend our value creation deeper into financial services and retail while we bring…
Building a Future-Proof Hospitality Infrastructure: The Key to Seamless Connectivity and Unforgettable Experiences
One obstacle for hospitality properties building new buildings is not planning their IT infrastructure as a long-term asset. Corning Optical Communications helps by starting with solutions and understanding their customers’ and partners’ needs. Their mission is to build connections and they collaborated with Resorts World to create a state-of-the-art infrastructure. They were present from…
Revolutionizing the Las Vegas Experience: A Journey of Integration, Connectivity, and Unforgettable Moments at Resorts World
Resorts World Las Vegas stands as a cutting-edge integrated property, boasting an array of high-tech features, entertainment options, and luxurious amenities. To ensure seamless connectivity for all guests, the resort partnered with Corning Optical Communications to construct an optically-based infrastructure. This collaboration involved a comprehensive approach encompassing design, installation, and staff training, aiming to deliver…
Revolutionizing Hospitality Infrastructure: Everon Solutions Bring Power and Connectivity Efficiency to Resorts World
Our Everon solutions integrate fiber optic technology and low voltage DC power to reduce the need for telecom rooms and extra cables in guest rooms. This significantly lowers overhead costs and enables advanced technology without excess rack space or cooling needs. Corning Technologies, a division of Corning Incorporated, focuses on developing and providing cutting-edge…
Unparalleled Excellence: A True Integrated Experience at Resorts World
Visitors can expect a fully integrated and top-quality experience with the best in entertainment, conventions, nightlife, pool, spa, and room accommodations for both high level and mid-level customers. The goal is to excel in everything and cater to a wide range of guests. Corning Technologies, a division of Corning Incorporated, focuses on developing and…
Transforming Guest Experiences: Crafting an Integrated Technology Journey at Resorts World
When consulting with customers, the focus is on understanding what they want to achieve in their space and how it can be enhanced by integrated technology solutions such as TV, phones, Wi-Fi and guest room controls. At a property with over 3,500 rooms and a gaming floor, the goal is to provide a seamless…
Is Your Hotel Leveraging Technology to Do More with Less?
In the fast-paced world of hotels, technology plays a crucial role in providing an exceptional guest experience. To ensure effective utilization of your investment, there are five key points to consider. First, evaluate your tech stack to determine if it eliminates tasks and creates time savings rather than becoming a burden. Second, leverage technology to…
New to MarketScale?
MarketScale is the B2B media platform Hospitality companies use to publish their own experts. Create a free workspace with no credit card, or book a demo to see how it works for your team.