Hospitality
Guest experience, hotel tech, and travel industry trends.
Create content from your team’s expertise with free recording and AI writing tools. Qualifying companies also get one professional video edit a month. No credit card.
All Articles
How Management Roles in the Hospitality Industry Have Changed
Ryan Giffen, PhD is an Assistant Professor of Hospitality Management in the Family and Consumer Sciences program at California State University Long Beach. “What I have found is, in terms of what management roles have changed, at least within the context of hotels — middle management. I find that middle management has been redefined in…
The Weekly Scale: May 17th, 2021
This week at MarketScale, we hosted the first ever Dallas 100 draft, explored the future of last-mile delivery and solved this summer’s travel pain points, so you can sit back, relax and sip on your Mai Tai. Go ahead and get yourself that supersized iced coffee. It’s the start of a new week, and it’s…
What Does Pent Up Demand Mean for International Events?
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. With the pandemic putting a lid on traveling over the past year, it’s no wonder that consumers are ready to hit the…
The New Rules When On the Road
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. The past year has undoubtedly been challenging for the travel industry. But, as more people get vaccinated, things are starting to open…
Cruise Industry to Set Sail In 2021, As CDC Signals Reopening At Sea
Since the onset of COVID, the cruise industry has been one of the hospitality & tourism sectors hit the hardest, struggling to adapt to CDC guidelines, protect its workers & travelers, and survive without mass hemorrhaging. This hit bore out in the numbers; in late 2020, a CLIA report estimated that pausing cruise operations caused…
As Hotel Bookings Ramps Up, How are Properties Attracting Talent?
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. On this episode of Say Yes To Travel, I talk to Adam Bussell, the General Manager of The LINE In Austin. I…
Cirque du Soleil Reopens Vegas Shows in Sign of Vaccine Optimism
(Bloomberg) — Cirque du Soleil Entertainment Group, which emerged from court protection with new owners last year, will reopen four shows in the coming months, including two in Las Vegas this summer, in a sign of optimism as vaccination progresses. The Montreal-based company, which was forced to close all its venues due to Covid-19, will…
Is Your Hotel Operation Ready For A Travel Surge?
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. Falling in love with hospitality is what leads many into the field. Those that find that true connection often go on to…
5 Powerful Ways Communication Can Improve The Theme Park Experience
Particularly as the world moves on from an era unlike any we’ve ever seen, visitors to leisure, entertainment and themed entertainment experiences will have higher expectations for how they’re communicated with throughout their experience. Delivering a memorable and impactful experience is now about more than simply offering a fun time. It’s on themed entertainment and theme park owners and operators around the…
Airline Investors See a Post-Pandemic Rebound in Low-Cost Travel
(Bloomberg) — New money is flowing to low-cost airlines in the U.S. as they take on giant carriers racing to recover from the unprecedented collapse in travel during the pandemic. Two established carriers that had already been flying sold shares in the past month, while two new airlines managed to raise more than $100 million each in…
Is Your Business Ready for the Projected Upswing in Travel?
Jesse Cole is the Founder of Fans First Entertainment and Owner of the Savannah Bananas, and he joined us to talk about the projected upswing in travel. “I am fired up. We’re talking about the comeback, baby, of travelers. Customers, yes, people coming back to the hospitality industry. It is coming, we can feel it…
Meet the Hospitality Expert: Orietta Verdugo
I’m really excited to be here today because we’re talking about the hospitality industry and it’s going through a big digital transformation and being at the center of technology at Intel, we’re really looking at how we’re using technology to personalize guest experiences and really help with operational efficiencies at the hotels. The hospitality industry…
Meet Hospitality Expert: Brad Beakley
I’m excited about what I think the dynamic conversation here today as we talk about host COVID volumes and the various different types of travelers that at the hospitality industry is going to be serving. And I look forward to talking about the technologies and the processes and customer facing engagement that will accelerate. The…
Meet the Hospitality Expert: Glenn Haussman
Well, I’m super excited to be a part of this conversation because I am at the intersection of big business every day I talk to all the leaders in hospitality. I know what they’re saying in public and in private. So we’ve got the clear sense of where our business is going. So you’ve got…
Why Storytelling Will Lift Boutique Hotels Above the Giants
Storytelling is more relevant than it’s ever been due to the impact of the pandemic. Hospitality companies are facing a much more competitive landscape, and great storytelling can help you stand out. For example, highlighting employees that have worked hard to keep the business running through COVID. People can relate to that story,…
CDC Says Cruises Possible by Mid-Summer as Tensions Boil Over
(Bloomberg) — U.S. cruises could resume by mid-summer with restrictions, the Centers for Disease Control and Prevention said Tuesday after Carnival Corp., the largest operator, threatened to relocate ships to other markets. The agency’s signal sent shares of cruise companies rising in after-market trading, with Carnival gaining as much as 4.9%. Royal Caribbean Cruises Ltd….
Leveraging Technology to Eliminate Task-Driven Roles in Hospitality
Ken Patel is the CEO and Founder of EV Hotel Group, and he tackled a key hospitality trend that will be critical in the immediate and long-term future of the industry — technology adoption. Here’s what he had to say. “I believe that we need to cross over to the technology itself, and we need…
Inspiring Hospitality Leaders By Supporting Guests
Driven by consumer desires for new experiences, innovative technologies, and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies that power travel and the brands that build unforgettable experiences. Is it possible to improve and enhance the guest experience during a pandemic? Yes, with the right mindset and creativity. Talking about this subject…
How Travel Companies are Tooling Strategies for Key Demographics
Got a case of the Mondays? Just take you work to the beach! Sounds pretty appealing, right? It is often advised not to mix business with pleasure but the era of remote work has shined new light on the combo. The virtual workplace of Zoom calls and Slack messages has led to the idea of…
Delta CEO Ed Bastian Discusses the Airline’s Recovery Plan and Long Term Strategy
Delta Air Lines CEO Ed Bastian discusses the carrier’s carbon-neutrality plan, timeline for the revival of international travel, and financial outlook on “Bloomberg Surveillance.” — Host: We’re talking not only the reopening of travel, but also your commitment, your March 2020 commitment, a billion dollars, no less, to become the first carbon neutral airline….
Hospitality Is Heating Up as Travel Begins to Return
Driven by consumer desires for new experiences, innovative technologies, and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies that power travel and the brands that build unforgettable experiences. Say Yes to Travel features a special guest, Mr. Scott Eddy. Host Sarah Dandashy excitedly welcomed her friend and hospitality expert, influencer, and entrepreneur…
People Don’t Miss Business Travel, says Airbnb CEO
Airbnb’s quarterly revenue blitzed analysts’ estimates, but it declined to give a financial forecast and is cautious about 20-21. CEO Brian Chesky tells Bloomberg Technology’s Emily Chang that indications are pointing to a big rebound in travel and the company is preparing for it. — Transcript: Chesky: Our model is inherently adaptable, so however…
Expedia CEO Peter Kern Predicts a Rise in Domestic Travel This Year
Expedia Group CEO Peter Kern discusses business amid the pandemic and his expectations on the travel industry as more people get vaccinated. Kern spoke in an interview with Bloomberg’s Kailey Leinz and Guy Johnson. Transcript Kern: We mentioned in our earnings that we’re starting to see some better numbers in January, and…
Bridging the Gap Between Technology and Traditional Hospitality
Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences. In 2021, most people expect to engage with technology. So why are some processes stuck in the past? That’s been true for…
New to MarketScale?
MarketScale is the B2B media platform Hospitality companies use to publish their own experts. Create a free workspace with no credit card, or book a demo to see how it works for your team.