TMC Enhances STACIS Vibration System Installations with Global On-site and Remote Services

We actually have a full service team based here at our headquarters. And we have service team members all over the world, actually. Some of them are direct TMC employees, and some of them are trained experts in our sales channels like distributors, But yeah, I mean the installation of stasis is very important that it's done correctly. So we do provide that as a service. And we you know, we'll send service tea team members out to the field to supervise the physical installation when it comes to Stasis Quiet Islands, things like what goes underneath the stasis is very important that it gets installed properly. And we provide guidance on that, and we supervised all the steps in that process. And and then something more simple like sembase, then we can go there to the customer site and help that sembase be physically installed. And then after the physical installation, a a service engineer will be on-site to do what we call initialization, optimization, and certification, or IOC for short. And, you know, with that, we're connecting to the controller, we're monitoring the system, and we're optimizing the gains of system. And just basically, you know, making sure that it's performing as best as it can in that environment. And then the final thing we do is we take vibration measurements. Again, you know, it's similar to a field survey, but we're measuring the vibration of the floor and the vibration on the payload and comparing the two and then providing the customer with a rapport. So yeah, I mean, it's actually significant part of the process and very important that it gets done right and work working with the customer every step of the way and making sure that they're they're their their system gets installed properly and and optimized properly. But the only thing I'll add is that we with our advanced controller and and our we have a graphical user interface, and we can do things remotely as well. So after it's physically installed, yeah, we We've it's particularly in the last two years since the start of the pandemic, we quickly figured out how to perform a lot of our services remotely. Which is really cool. So our service team, I would say, performs some sort of remote service activity maybe once a week now. I I've lost track, but it's quite often that if it's not an IOC, it might be just you know, checking on a system or helping a customer troubleshoot, but it's it's it's really impressive what our team's been able to do remote than you.