How One Florida GM Managed Two Hurricanes in Two Weeks
Host Martha Lewis interviews Shadira Jones, General Manager at BMS CAT's Tampa office, about managing two hurricanes within a short span. They discuss how Shadira's leadership and preparedness ensured effective disaster recovery and maintained client trust. Key topics include crisis communication, pre-storm planning, and mobilizing resources.
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Key takeaways
Importance of pre-storm planning and strong communication.
Effective crisis management during back-to-back hurricanes.
Leadership strategies that maintain customer trust.
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On this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Shadira Jones, General Manager of BMS CAT’s Tampa office, to talk about resilience, leadership, and preparation during back-to-back hurricanes that hit the Florida coast.
With less than two years at BMS CAT under her belt, Shadira was thrust into emergency mode as two very different storms—first a devastating flood event and then a high-wind hurricane—struck her region just weeks apart. What followed was a masterclass in crisis leadership. Shadira shares how her team quickly mobilized, communicated with clients under pressure, and provided not just restoration services but critical reassurance during a time of uncertainty.
She highlights the importance of pre-storm planning, strong internal communication, and having national resources at her fingertips—plus the ability to pivot when unexpected damage or delays occurred. From creating a command center in the Tampa office to delivering 24/7 customer updates and fielding late-night calls from long-time clients, Shadira’s approach was equal parts strategy and heart.
This episode is a reminder of why preparation matters, especially in hurricane-prone areas—and how leadership under pressure can strengthen both teams and customer trust.
Listen now to hear how BMS CAT delivers “the calm after the storm”—and why, as Shadira says, “we stay ready so we don’t have to get ready.”
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70 years of disaster recovery expertise, from emergency response to full rebuild.
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