Skip to content
MarketScale
Demo
‹ Back to IndustriesEnergy

What is the ENTOUCH Customer Success Difference?

ENTOUCH creates customer success by providing exceptional customer service with a commitment far beyond the initial purchase. Trey Hernandez, Vice President of Customer Success for ENTOUCH, spoke about the unique value the dedicated Customer Success Team brings to ENTOUCH customers throughout the relationship. “The Customer Success Team not only drives the successful deployment of…

This story was produced through MarketScale. See how Energy teams put it to work with Customer Stories & Case Studies.

Promoted content from ENTOUCH on MarketScale.

Share

Get featured

Want to get featured in MarketScale Energy?

Create a free MarketScale workspace and get your company's expertise featured across our Energy coverage. No credit card, no demo required.

Start free

ENTOUCH creates customer success by providing exceptional customer service with a commitment far beyond the initial purchase. Trey Hernandez, Vice President of Customer Success for ENTOUCH, spoke about the unique value the dedicated Customer Success Team brings to ENTOUCH customers throughout the relationship.

“The Customer Success Team not only drives the successful deployment of our EMS solutions, but we also provide proactive reporting and business reviews via the ENTOUCH 360 Managed Service where our retention rate is 100%,” Hernandez said. “Each of our customers finds unique value in the 360 services and monitoring, whether utilizing collected data to drive preventative maintenance initiatives or cap ex planning and budgeting for future unit replacements by providing intelligent and consultative solutions.”

ENTOUCH

Part of this channel

ENTOUCH

Energy management solutions that cut consumption and improve margins

Visit the channel

Your experts belong here

Every story in MarketScale Energy starts with a company putting its field engineers, operations leads, and project developers on the record. Buyers are already reading this topic. The only question is whose experts they find.

Developers and operators shortlist on credibility, and your engineers give your sales team something real to send.

Get your team featuredSee how it works15 minutes, straight to a calendar.

Follow Energy Insights

Get new expert content in your inbox.

Energy: are you visible to AI?

Before they reach out, Energy buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free plan

You just read one Energy expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your field engineers, operations leads, and project developers into the articles, video, and social content Energy buyers are searching for. Create a free workspace and see it with your own people. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale workspace, up to 10 people
One professional video edit a month for qualifying companies
Media requests to your crowd, remote recording, AI writing tools
$0, no credit card, nothing that expires

More Energy Insights

Power and utility deals hit a record $205 billion in the first half of 2026

Power and utility deals hit a record $205 billion in the first half of 2026

Power and utilities M&A hit a record $205 billion across 92 deals in the first half of 2026, Deloitte reports. NextEra Energy's $124 billion Dominion Energy merger led the way. PwC says buyers are paying for gas, grid and dispatchable assets that add capacity faster than new builds. Who pays for grid upgrades is now the open question for data centers and large loads.

  • 01Two megadeals, NextEra Energy's $124 billion merger with Dominion Energy and the $48 billion AES take-private, drove Deloitte's record $205 billion first-half total, according to Deloitte, so the headline figure says more about the largest players than about the 92-deal field as a whole.
  • 02PwC says buyers now favor assets with contracted offtake or direct exposure to large-load customers, alongside those with clear cost recovery, which makes contracted cash flows and who pays for grid upgrades questions a data center or plant operator should raise at its next utility meeting.
  • 03Where a jurisdiction assigns large-load costs (directly to data centers, through general rates, or through new contractual models) is becoming a valuation input for acquirers, so the tariff dockets being drafted now will shape both the power bill and who owns the utility.

Sep 15, 2026

NextEra Advances Duane Arnold Nuclear Restart With Federal Loan

NextEra Advances Duane Arnold Nuclear Restart With Federal Loan

NextEra Energy received a Department of Energy loan of up to $1.9 billion and Federal Energy Regulatory Commission approval to reconnect the shuttered Duane Arnold nuclear plant in Iowa to the grid. The company has already signed a 25-year electricity supply agreement with Google for the plant, which it aims to restart by early 2029.

  • 01NextEra closed a $1.9 billion DOE loan through the Office of Energy Dominance Financing to fund the Duane Arnold restart, targeting electricity production by early 2029.
  • 02Google committed to a 25-year power purchase agreement with Duane Arnold to support its cloud-computing and AI infrastructure in Iowa.
  • 03Duane Arnold is one of three shuttered U.S. nuclear plants restarting with federal financing, alongside Constellation Energy's Crane plant ($1 billion loan) and Holtec's Palisades plant ($1.52 billion loan).

Sep 12, 2026

India Order Could Free Up 15.7 GW of Renewable Grid Access

India Order Could Free Up 15.7 GW of Renewable Grid Access

India's Central Electricity Regulatory Commission ordered on July 11 that renewable developers surrender transmission rights or provide higher bank guarantees if their projects are not generating power, a change Reuters reported could free up roughly 15.7 gigawatts of grid connectivity. Reuters separately reported that coal still supplies about 70% of India's electricity generation as of an August 17 report.

  • 01CERC order requires renewable developers to either surrender transmission rights or post additional bank guarantees for non-generating projects.
  • 02Approximately 15.7 GW of grid connectivity held by awarded projects that are not generating power could be freed up; surrendered capacity would first go to existing applicants in the same substation cluster, with any remainder auctioned.
  • 03Developers and buyers evaluating projects in constrained substation clusters should verify current CERC connectivity status and guarantee backing, as auction-based allocation may alter cost and timing dynamics.

Sep 11, 2026

Explore More Energy Insights

Read more expert perspectives from across Energy.

Browse Energy Hub

For Energy teams

See how Energy teams use MarketScale →

Customer Stories & Case Studies

Explore Channels

Industry news, analysis, and expert perspectives

Professional AV›Engineering & Construction›Education Technology›Healthcare›Energy›Software & Technology›Retail›Business Services›Industrial IoT›Sports & Entertainment›Transportation›Sciences›Building Management›Food & Beverage›Architecture & Design›Hospitality›Marketing Tech›
Keep exploring

More from Energy

Energy hubMore expert Energy coverage.Explore →Customer Stories & Case StudiesDocument deployments as proof.Explore →EnerSys200+ edit requests in 45 days.Explore →State of B2B Video EditingBenchmarks for editing at scale.Explore →

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Energy and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512