Connecting in Crisis: How Schools and Crisis Text Line Support Student Wellbeing

School Safety Today podcast, presented by Raptor Technologies.

In this episode of School Safety Today, Dr. Amy Grosso speaks with Jana French of Crisis Text Line about the essential role the organization plays in supporting mental health, especially among students during the back-to-school season. They explore how Crisis Text Line empowers individuals to define their own crises, the impact of strategic school partnerships, and how to promote mental well-being in school communities. The conversation also addresses common misconceptions about crisis services and highlights accessible tools for both individuals and institutions.

KEY POINTS:

• Crisis Text Line provides support to people in distress by allowing them to text 741741 for help.
• The individual determines what counts as a crisis, whether it’s a breakup or a suicidal situation.
• Crisis Text Line partners with schools providing access to customized reports and resources.

Jana French is the Community Partnerships Director at Crisis Text Line, where she leads a team of 3 in building and managing strategic partnerships with community organizations, such as nonprofits, governments, and educational institutions. These critical partnerships assist Crisis Text Line in reaching more people who need mental health and crisis services, recruit new volunteers, and generate revenue for the organization. Jana also manages the organization’s work with 988, the national suicide prevention hotline, ensuring compliance and coordination with federal and state agencies. With over 7 years of experience in nonprofit partnerships, Jana has a passion for creating social impact and improving mental health outcomes.