The Impact of Wellness in Retail Experiences

In the latest episode of Retail Refined, host Melissa Gonzalez converses with Dawn Clark, Co-Founder of Osean Studios, a design strategist, and retail design expert. The spotlight of the conversation is the impact of wellness in retail experiences, delving into Clark’s professional journey that spans eminent brands like Nordstrom, Saks Fifth Avenue, Nike, Amazon, and more. During their conversation, they discuss the importance of human-centric design and the need to prioritize the experience of both customers and employees in the physical space of a store. With a particular focus on the evolution of consumer behaviors, the narrative underscores the strategic role of wellness in creating positive, engaging, and memorable retail experiences.

About Dawn

Dawn Clark is a design strategist and architect with deep experience and knowledge of global brands and retail design. She has worked worldwide with iconic brands, including Harrods, Saks Fifth Avenue, Nike, Harvey Nichols, Nordstrom, Amazon, SOGO, Seibu, and Starbucks. Most recently, as Director of Design and Construction for Amazon, Clark led the store product design team, UX design and research, brand design, visual merchandising, and store development for the new Amazon Style Store Concept. Before that, Clark was SVP of Design and Construction for Nordstrom, where she led the design, construction, and visual merchandising for all stores, including the NYC flagship. As VP of Design for Starbucks, Clark led the design of global concepts and development of all international stores across 60 countries.