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Latest in Retail

Tencent puts its retail AI agents inside the chat apps store staff already use

Tencent Smart Retail presented five AI tools, including WorkBuddy and Miora, at World Retail Lab Asia 2026 in Hong Kong. Retail News Asia reports that the system links back offices to sales staff on WeCom and shoppers on Weixin. That could ease store adoption, but it ties data to one ecosystem.

Walmart opens its store to AI shopping agents with spending limits while Amazon shuts them out

Walmart announced on October 21 that it will let AI shopping agents buy on a customer's behalf through separate Agent Profiles, due within a month, with purchase approval by default or a spending cap the customer sets. Agents never see card details and cannot change payment methods. The Walmart Agent Gateway, an MCP server, is in beta for developers. Amazon blocked Meta's Muse agent in September.

Retail security tech that only counts catches quietly erodes shopper trust

AI-enabled security systems can rack up detections yet still erode shopper trust and harm the brand. Mike Mitchell of Telaid says retailers should align deployments to customer expectations, back privacy answers with real controls, involve more departments in planning, test against real shopping behavior, and require human review before any action affecting customers or employees.