Hospitality
Guest experience, hotel tech, and travel industry trends.
Create content from your team’s expertise with free recording and AI writing tools. Qualifying companies also get one professional video edit a month. No credit card.
All Articles
Listen: SnapShot Aims To Solve The Data Problem In Hospitality
One of the biggest challenges for those in the hospitality industry is keeping track of the immense about of data and being able to use it efficacy. However, one company is looking to make data management easier than ever. SnapShot is creating a data hub that will allow large hotel chains to synchronize data…
San Francisco Votes To Redevelop Moscone Convention Center’s Garage
Moscone Convention Center’s 732-space garage is getting a habitable facelift. The garage has consistently been at 53% capacity, and the city is looking for transform it into more revenue for the City of San Francisco by way of affordable housing and hotel accommodations. A vote on February 6th greenlit the project. “We are trying to…
Watch: Wynn Resorts CEO Steve Wynn resigns amid lawsuit from shareholders
Shareholders are filing suit against Wynn Resorts CEO Steve Wynn alleging breach of duty. The lawsuit claims that, “Wynn knowingly and intentionally breached his fiduciary duties by engaging in a pattern of intentional egregious misconduct.” Though Wynn denies the allegations, he stepped down Tuesday. Shares of Wynn Resorts fell at least 19% in the days…
Listen: West Elm Is Getting Into The Hotel Space
Furniture retailer West Elm, are bringing their unique style into the world of Hospitality. West Elm is looking to open a series of hotels with management company DDK. West Elm Hotels were first announced in September of 2016 but the concept is finally getting some critics to sit up in their chair. DDK co-founder…
Business Travelers Seek Effortless Traveling Experiences
Hilton and American Express recently hosted “The Business Corner,” an invite-only panel discussion on 2018 business travel trends. Audrey Hendley, SVP of global products at American Express, noted that by 2020 there are going to be 483 million domestic business trips—and those travelers want to enjoy authentic local meals and unique attractions. A recent American…
Listen: What Hotel Renovations Are Revealing About Current Hotel Trends
Hotel renovations are revealing what trends we will see in 2018. Hotels like Hilton, Hyatt and Marriott are currently making renovations that reveal some of the common changes to the hospitality experience in 2018. Changes that are underway are decreasing the size of rooms, shifting away from retail sales, added room security features and…
Watch: Ryanair Announces Hotel Booking Venture
The Irish low-cost airline, Ryanair, has announced Ryanair Travel Credit, a new incentive that gives customers who book accommodation with Ryanair Rooms credit to spend on flights. Following a major upgrade to the Ryanair Rooms website, customers now have even more choice. Any customer with a “MyRyanair” account who makes a booking on Ryanair Rooms…
Crown Resorts Sells Vegas Lot to Wynn Resorts
It was announced on Monday that Crown Resorts completed the sale of its subsidiary Alon Las Vegas Resorts to Wynn Resorts for approx. $300 million. The sale is the latest development of reported disinvestments undertaken by Crown Resorts over the past year, with the aim of re-evaluating its business interests. The company originally planned to…
Tech Changing the Hotel Guest Experience
To optimize guest satisfaction and encourage return visits, hotels around the world are turning to technology. First, savvy hoteliers are finding ways to make different technologies and devices work together to keep guests happy. For example, hotel rooms are becoming smarter. The Internet of Things makes it possible for a room’s LED lighting, curtains, temperature…
The Baby Boomers: Unique and Loyal Travelers
Baby Boomers are a unique generation for more than a few reasons, but their travel trends in particular stand out from younger generations. For a start, they are far less likely to travel internationally on vacation, but at the domestic destinations they do select, they spend much more. Analysts attribute this trend to boomers’ tendency…
Listen: News Of The Week
The Travel Industry is an interesting one to say the least as new alternatives are constantly at play causing millions of consumers to pursue these rather than the typical hotel or resort experience. However, is this just a temporary set-back or is this something we should be concerned about? In 2018, a Future of…
Listen: Vacation or Fake-cation? With Alisha Prakash
On today’s podcast, I get to chat with Alisha Prakash, the Editor for Oyster. We discuss how honesty in reviews can actually lead to improving a vacation (even if the vacation isn’t perfect), how imposing traveler caps can help destinations maintain quality, and how to tell if the hotel you’re getting is the real…
Watch: “Country Inn & Suites By Carlson” announces change to ” Country Inn & Suites By Radisson”
Boasting nearly 500 hotels globally, Country Inn & Suites By Carlson has announced a major name change. Now, “Country Inn & Suites By Radisson” will allow new branding opportunities for the upper mid-scale hotel chain. The changes will go beyond a new name, including a new visual identity, an updated logo, and a fresh set…
WATCH: China Shuts Down Marriot’s Website
As punishment for listing Chinese-claimed regions Tibet, Hong Kong, Macau, and Taiwan as countries in a recent Mandarin-language customer survey sent to Marriott loyalty members. Marriott’s Chinese website and mobile app are being shut down temporarily at the request of Chinese government officials in Shanghai. The shutdown of Marriott’s Chinese website and app has a…
Hotels Are Ready To Take Back The Industry from AirBNB
Earlier this month, AirBNB announced that it was dipping its toes into the Real Estate market. While there’s no data yet to suggest how it will impact that industry, hoteliers are looking for ways to grab back the attention of the consumers it’s lost. AirBNB’s $30 billion net worth[1] is the product of providing 200…
Hot Tech Trends for Travel in 2018
Like every industry, technology is playing a key role in how the travel and hospitality industry is evolving. There is a basic need for process efficiency, and trends in Artificial Intelligence (AI), facial recognition, virtual reality, mobile booking, and mobile payments are a driving force in the way businesses are adapting for their customers. Virtual…
Robots And Automation Are A Big Focus At CES 2018
At CES 2018, leaders in the Hospitality industry showed that they will be undergoing a “robot revolution“. Several companies have their eyes set on changing the hospitality industry with robots, designed to perform the more mundane tasks that traveler’s experience on a daily basis. In order to get there however, the technology needs a…
The Success Of Bag Fees
Ten years ago United Airlines, US Airways and American Airlines reshaped the airline business forever. This year marks a decade since a number of major airlines began to charge for all checked items that you travel with. Is small change has since become the most successful strategy for airline companies to ask more of…
How Hotel Managers Can Avoid Mistakes When Purchasing Furniture
The hotel industry is fast-paced, trendy, and growing. Staying ahead of the game is a daunting task, but new hotels can lead the pack with innovative design and comfortable furniture. Michael Shapiro, the president of furniture manufacturing company Jay Edward Group, says furniture buyers can save time and money by following some simple advice. Know…
AirBNB Set to Debut Apartment Complexes
AirBNB is shaking up the lodging industry- again. Earlier this month, the company announced a $200 million dollar partnership with Brookfield Property Partners and Newgard Development Group to launch Niido Powered by Airbnb- apartment complexes designed for those needing short term rentals. The 324-unit complex is set to debut early this year in Kissimmee, Florida,…
Avalanche Warnings Strand Thousands of Travelers in Switzerland
Heavy snowfall and avalanche risks stranded 13,000 tourists in a town at the base of the Matterhorn. Over 31 inches of snow fell in 24 hours, and the avalance risk has been raised to a level 5. Helicopters can transport around 100 people an hour. One local hotelier reported that authorities were setting off controlled…
Are Hotel Keys Secure In A Digital Age?
Mobile keys are convenient time-savers, but as a new technology, they may not be without vulnerabilities. The security of the mobile key feature depends on the measures that hotels or mobile key providers have in place to protect their electronic key system. The Romantik Seehotel Jagerwirt hotel in Austria made headlines when hackers targeted its…
In Hospitality, The Experience Is Everything
Anyone in the hospitality world knows the guest experience is everything. Give a guest a good experience and they are likely to come back, year after year. Give them a bad experience and chances are slim that they will return. As a result, hotels and resorts are always looking for ways to improve the guest…
5 Hospitality lessons learned in 2017
2017 was a year defined by its challenges and crises. In these pivotal moments, the most important lessons are often learned. Here are 5 of those lessons in the hospitality and tourism industries. 1. Develop a communication plan ahead of time. When a crisis hits, knowing who needs to be in the loop and which…
New to MarketScale?
MarketScale is the B2B media platform Hospitality companies use to publish their own experts. Create a free workspace with no credit card, or book a demo to see how it works for your team.