Hospitality
Guest experience, hotel tech, and travel industry trends.
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Alipay Partners with Millennium Hotels and Resorts
Alipay, China’s premier digital payment platform and the primary online payment choice, is partnering with Millennium Hotels and Resorts. According to Hotel Management, “More than 600 million Chinese users can now pay using Alipay while visiting key Millennium Hotels and Resorts properties in the U.S., including Millennium Broadway New York Times Square, The Premier Times…
IHG TO BECOME MAJORITY OWNER OF REGENT
InterContinental Hotels Group (IHG), a British hotel company with brands like Candlewood Suites, Crowne Plaza, Holiday Inn and Holiday Inn Express and many others, announced agreement to purchase a 51% share in Regent Hotels and Resorts. They also receive the right to acquire the remaining 49% in phases after 2026. While IHG is already a…
Finnish Tech Company Launches Automated Bedbug Alert System
No hotel is above the risk of bed bugs. Now, hoteliers are looking for a technological solution to the bug-based nightmare. Finland’s Valpas is offering an automated bed bug detection system that will notify hotel staff of a potential infestation before it spreads. By attaching to the legs of hotel beds, the tech will remove…
Video: Global hospitality technology trends in conversation with Expedia
At this year’s Expedia Partner Conference, the company invited a journalist from every geographical region to converse about that region’s travel and hospitality trends. These opportunities for the media, once unheard of, are still rare and valuable. You can view these international discussions here. Read more at tnooz
Trump Hotels Refocuses From Branding to Managing
The sometimes-divisive comments made by President Donald Trump have created a problem for those who have licensed the Trump brand for their hotels. Since some now refuse to stay at a Trump property because of these comments and other political disagreements with the President, hotels under the Trump brand are finding fewer patrons renting rooms,…
The Financial Impact of Bedbugs in the Hospitality Industry
Legal experts have noticed a rising trend in bed bug litigation, which can be devastating to your hotel business. Loss of reputation and income are two big hits, but the damage does not stop there. A bedbug infestation can increase operational expenses, potential litigation and settlement costs, and investing in replacement of damaged furnishings. While…
$5 Million Funding Round Pushes Hotelogix to Focus on Group Hotels Across Regions
Provider of property management systems, Hotelogix, is hoping to pivot to group hotels after a successful round of funding that gathered $5 million. Vertex Ventures led the round with the addition of Accel Partners and Saama Capital. Hotelogix has already made a name for itself in cloud-based tech and hopes to utilize the funds to…
Shamin Hotels Purchases First Property in New York City
New York City is acquiring Virginia-based hospitality investor Shamin Hotels. In a deal made last week, Shamin purchased the Hampton Inn hotel in the Financial District from Hersha Hospitality Trust for $32.4 million. The seven-story hotel at 32 Pearl Street near Battery Park originally sold to Hersha for $28.73 million from hotelier Sam Chang in…
Hotel Zelos Incorporates ALICE Concierge Into Staff Operations
Connecting with guests should be a hotel’s first priority, and San Francisco’s Hotel Zelos is doing just that after integrating the Alice Concierge platform to streamline their staff operations. ALICE’s guest messaging technology allows staff to build a rapport with their guests at the time of booking. “Texting is a great way to engage with…
Watch: Marriott Prepares to Make Las Vegas Strip Debut
Marriott International has announced plans to bring a new hotel to the Las Vegas Strip by 2020 as a part of a partnership between the hotel giant and global developers Witkoff Group. Called “The Drew Las Vegas,” the location will be a first for Marriott in Las Vegas and the debut of the EDITION brand…
Panel Discusses Making Hotel Revenue More Efficient
For hotels looking to get the most of their data, Duetto’s Managing Director, Michael McCartan, suggests a future-focused perspective that gives time to predictive data sets as well as historical sets is the key. Predictive analytics are the best means of transitioning from a Best Available Rate (BAR) pricing approach to the ideal Open Pricing…
GrandStay and SkyTouch Reach Deal
A deal has been made between GrandStay Hotels and SkyTouch Technology that will bring SkyTouch Hotel OS to the hotel brand’s 41 properties. “As a brand, we evaluate and select leading technology solutions that make life easier for our hotel owners and staff and create a better experience for our guests,” said Jon Kennedy, President…
Listen: Smart Rooms Are Almost A Reality
Smart hotels rooms are now a reality as Hilton Hotels are implementing smart technology into a number of their locations across the globe. Integrated voice controls through the Hilton Honors app and easy to use smart tv’s are two of the big changes that Hilton is looking to add to their in-room experience. Andrew…
Airbnb Adjusts its Services in the Face of Stalled Growth
Amid ongoing difficulties in its home-hotel business, Airbnb is expanding their reach by adding services for customers to find rooms in conventional hotels and luxury rooms. The new products soon to be revealed will couple Airbnb’s high-end offerings with premium travel services. Airbnb is planning to make B&B and boutique hotels easier to book, a…
Watch: Super Bowl LII Weekend Bring Super Profits To Minneapolis/St. Paul
Minneapolis/St. Paul reported the highest increase in revenue per available room (RevPAR), or any Super Bowl host market since 2012. During Super Bowl LII Weekend (2-4 February 2018), the Minneapolis market posted an average occupancy level of 92.5%. As a result, RevPAR jumped a staggering 626% compared with the same three days in 2017. Among…
SkyTouch Technology Partners With GrandStay Hospitality to Offer New Property Management Platform
SkyTouch Technology and GrandStay Hospitality, LLC have struck a deal to bring SkyTouch Hotel OS to GrandStay Hotel’s 41 properties. GrandStay cites the increased convenience and better experience that the software will provide their guests and staff as their motivation for the partnership. They also highlight their status as a 24-hour company, meaning that 24/7…
Listen: Innovative Hotel Tech with Jonathan Weizman
On today’s podcast, we have a conversation with Jonathan Weizman, the CEO of Roomchecking. We discuss the challenges faced when introducing technology to the hospitality industry, how access to PMS data has changed the industry, and we confirm that the usage of new technologies can allow hoteliers to focus on the original function of…
Cruise Lines Contribute to $2.2B to Cuba’s Travel Market
Cuba has become a destination hotspot. Estimated to become a $2.2 billion travel market, cruise ships have taken notice and are bringing travelers from the States to bolster the travel and tourism of the country. The report from Cubatrade.org estimates that the three top cruise lines, Norwegian Cruise Line Holdings Ltd., Carnival Corporation, and Royal…
Listen: How Hotels Will Use Technology To Increase Their Marketing
CEO of Four Seasons Allen Smith Steps Down
President and Chief Executive Officer, J. Allen Smith, of Four Seasons Hotels and Resorts announced his departure at the end of 2018 upon the completion of his five-year contract with the company. “It is a profound honor and privilege for me to lead Four Seasons, and I am deeply grateful to my colleagues whose passion…
For Sale in New Zealand: An Undiscovered Treasure in a Growing Tourism Market
The Holiday Inn Rotorua is for sale, following renovations to its guestrooms and guest facilities. Though it’s the first hotel to be for sale in Rotorua, New Zealand, since 2011, many expect the town to rapidly become one of the most attractive tourist destinations in the entire island nation. Colliers International is handling the marketing…
Listen: Air BnB Is Launching A Hotel Partnership Program
When a traveller is looking for a cute little bed and breakfast or a convenient vacation spot, AirBNB has carved out quite the space in the local boutique lodging industry. Now that system can be utilized on a global scale, as well. AirBNB recently announced a new global technology partnership with SiteMinder, the global…
Watch: Marriott International Looks To Expand It’s Markets Far East
Marriott International’s portfolio has grown to 1.25 million hotel rooms worldwide, Since its $13 billion merger with Starwood Hotels & Resorts. But the company’s boss Arne Sorenson said there is still room for growth. The U.S. is Marriott’s biggest markets, but China is growing faster with 300 mostly luxury hotels and another 300 under construction…
Courtyard by Marriott Teams up with FC Bayern For a New Sports Experience
A new experience is coming to Courtyard by Marriott. Marriott International has revealed that European football club FC Bayern and Courtyard are teaming up to become the official hotel partner for Germany’s most popular football club. The custom-built box has views of the football pitch inside Allianz Arena and is fitted with custom furnishings and…
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