Self-Service Kiosks Could Be the Next Wave for Healthcare

Checking in at the doctor’s office or hospital could be as easy as applying a thumbprint, selecting your symptoms, and being seen by the doctor. Today on the Healthcare Podcast, host Shelby Skrhak sat down with Healey Cypher, CEO of Scottsdale-based ZIVELO to discuss how self-service kiosks being used in retail and quick service restaurants could revolutionize healthcare.

Already used in a growing number of quick-service restaurant chains, such as McDonald’s, self-service kiosks are introducing a new efficiency and accuracy into the QSR industry. “It puts employees back to helping prepare the food instead of simply taking orders,” Cypher said.

Cypher sees similar benefits possible in the healthcare industry: Self-service kiosks at doctor’s offices and hospitals can create better, more accurate and seamless experiences while ensuring security and fraud protection for healthcare providers.

“With kiosks, you can create these longitudinal experiences in healthcare,” Cypher said.

ZIVELO’s new healthcare kiosks, now in an early stage of production, address some of the common customer concerns such as their own patient security and ease of use. Biometric identification, for example, helps ensure the kiosk user’s identification and insurance information is accurately verified. Cypher said ZIVELO has used lessons learned from the quick service restaurant industry and applied those user interface lessons to healthcare.

“We’ve always felt there is a huge opportunity in healthcare, but within the past year we’ve seen a huge interest from healthcare pulling us into this vertical, saying there are all these challenges we’re trying to solve and now is the right time with this technology.”

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