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24 articles from Business Services practitioners

Only 18% track AI ROI, even as agentic AI rolls into professional services

Thomson Reuters Institute and Deloitte data show AI use is widespread, but ROI tracking and agent governance lag. Procurement and outside-counsel terms are beco

MarketScale Newsroom·Sep 5, 2026
Remote rolls out a global HRIS as one system of record

Remote rolls out a global HRIS as one system of record

Remote is rolling out a purpose-built HRIS worldwide, betting that global hiring needs one data layer for payroll, compliance, devices and reviews.

MarketScale Newsroom·Sep 3, 2026
AI use is spreading, but professional-services execution gaps remain

AI use is spreading, but professional-services execution gaps remain

Surveys show AI use rising across services, staffing, and finance, while ROI tracking lags. The operational work now is measurement, governance, and contract te

MarketScale Newsroom·Sep 2, 2026
MAI keeps buying RIAs, and the integration work is now the real product

MAI keeps buying RIAs, and the integration work is now the real product

MAI’s Halpern and Concentric deals highlight a roll-up playbook where HR, ops, and marketing scale matters as much as AUM.

MarketScale Newsroom·Sep 1, 2026
Vision to Value: Adopting AI cyber defense in telecom

Vision to Value: Adopting AI cyber defense in telecom

The telecommunications industry is frequently at the forefront of adopting innovative technologies, and this extends to its approaches to cyber defense. As AI-driven threats continue to rise in both scale and sophistication, telecom companies find themselves adjusting again to a rapidly transforming

John Delmare·Sep 1, 2026
The Early Scale: Dreamforce 2026 introduces Claudeforce, CIOs to monitor AI token usage

The Early Scale: Dreamforce 2026 introduces Claudeforce, CIOs to monitor AI token usage

A technological shift is reshaping how businesses manage essential operations and data pipelines. From customer relationships in hospitality to compliance and finance in education, the integration of AI is no longer an optional investment; it is becoming the linchpin of effective operations. This paradigm shift dictates that organizations across industries must align themselves with these technologies to maintain competitive advantages, streamline processes, and ensure compliance.

MarketScale Newsroom·Aug 28, 2026
Movemint brings its marketing tools into bank core systems

Movemint brings its marketing tools into bank core systems

Movemint says its embedded personalization platform, long used by credit unions, is now available to banks and plugs into core, digital, and contact-center stac

MarketScale Newsroom·Aug 27, 2026
Legal AI vendors are building their own models to cut inference bills and reduce platform dependence

Legal AI vendors are building their own models to cut inference bills and reduce platform dependence

Harvey’s Tenet and Thomson Reuters’ in-house model plans signal a shift from “model routing” across OpenAI and Anthropic toward vertically tuned stacks. That ch

MarketScale Newsroom·Aug 22, 2026
The Early Scale: The Wall Street Journal reports North America orders nearly 18,000 warehouse robots in H1 2026

The Early Scale: The Wall Street Journal reports North America orders nearly 18,000 warehouse robots in H1 2026

Dive into the surge of warehouse robotics and Hong Kong's booming IPO market, and explore ambient AI's expanding role in healthcare. Discover actionable B2B strategies.

MarketScale Newsroom·Aug 21, 2026

What If Balance Was Never the Goal?

Loretta Soffe, former Nordstrom exec, explains why balance fails and introduces the Self-Architect Method for sustainable priorities and intentional living.

Melissa Gonzalez·Aug 18, 2026
Cvent's iCapture and Jifflenow get tighter integration as booth-to-meeting handoffs move real-time

Cvent's iCapture and Jifflenow get tighter integration as booth-to-meeting handoffs move real-time

Cvent's August 2026 trade show release links iCapture kiosk lead capture directly to Jifflenow scheduling, cutting manual handoffs at busy exhibit booths.

MarketScale Newsroom·Aug 17, 2026
Cvent's iCapture and Jifflenow get tighter integration in August 2026 trade show update

Cvent's iCapture and Jifflenow get tighter integration in August 2026 trade show update

Cvent releases three updates to its iCapture and Jifflenow trade show tools, cutting manual handoffs between booth capture and meeting scheduling.

MarketScale Newsroom·Aug 17, 2026
Enterprise AI governance is structural, not cosmetic, and most organizations haven't made the shift yet

Enterprise AI governance is structural, not cosmetic, and most organizations haven't made the shift yet

Regulators can't keep up with enterprise AI adoption, and additive "innovation theater" leaves organizations exposed. Here's what structural readiness actually

MarketScale Newsroom·Aug 7, 2026
The Early Scale: Amazon Business Hits $60B in Annualized Sales, and Agentic AI Is Coming for the Procurement Stack

The Early Scale: Amazon Business Hits $60B in Annualized Sales, and Agentic AI Is Coming for the Procurement Stack

Amazon Business just crossed $60B in annualized sales, OpenAI is embedding engineers inside enterprise clients, and health tech is consolidating at a $7.4B pace. Every B2B leader needs to ask the same question: do your products even show up when an AI agent goes shopping?

MarketScale Newsroom·Aug 1, 2026
The Early Scale: Only 11% of S&P 500 Firms Have Deeply Integrated AI. Everyone Else Is Pretending.

The Early Scale: Only 11% of S&P 500 Firms Have Deeply Integrated AI. Everyone Else Is Pretending.

Just 11% of S&P 500 firms have deeply integrated AI. SAP is freezing non-AI hiring to chase agentic returns. And Salesforce just put a B2B buying agent on WhatsApp. Here's what sharp operators need to do about all three.

MarketScale Newsroom·Jul 24, 2026
Kyndryl's 2026 People Readiness Report: AI is spreading fast, but most workforces aren't ready

Kyndryl's 2026 People Readiness Report: AI is spreading fast, but most workforces aren't ready

57% of enterprises now run AI in core processes, yet only 23% of leaders say their workforce is fully prepared, per Kyndryl's 2026 report.

MarketScale Newsroom·Jul 21, 2026
The Early Scale: Microsoft Embeds 6,000 Engineers to Fix Enterprise AI's ROI Problem

The Early Scale: Microsoft Embeds 6,000 Engineers to Fix Enterprise AI's ROI Problem

Microsoft embeds 6,000 engineers inside enterprise clients to fix AI's ROI problem. Rockwell finds 93% of manufacturers own MES but only 23% have integrated it. And 87% of B2B brands are invisible in AI search, even when they rank on page one. Here's what to do about all three.

MarketScale Newsroom·Jul 18, 2026
Qualfon's RevOps framework targets the hidden revenue leak between siloed go-to-market teams

Qualfon's RevOps framework targets the hidden revenue leak between siloed go-to-market teams

Qualfon's SVP Jeff Farr lays out how a unified Revenue Operations model closes the data and handoff gaps that drain pipeline value before a deal ever closes.

MarketScale Newsroom·Jul 16, 2026
Industry clouds gain traction as enterprises look beyond generic platforms

Industry clouds gain traction as enterprises look beyond generic platforms

Enterprise operators are evaluating industry-specific cloud platforms as generic solutions fall short of vertical compliance and workflow demands.

MarketScale Newsroom·Jul 14, 2026
The Early Scale: Microsoft Embeds 6,000 Engineers as 94% of B2B Buyers Research Vendors Inside AI Tools

The Early Scale: Microsoft Embeds 6,000 Engineers as 94% of B2B Buyers Research Vendors Inside AI Tools

Microsoft embeds 6,000 engineers into enterprise clients. 94% of B2B buyers research vendors inside AI tools before talking to sales. And half of all enterprises have already had an AI security incident, with half still carrying no governance plan. Friday's edition covers the three moves reshaping B2B right now.

MarketScale Newsroom·Jul 11, 2026
B2B vendor research has moved inside AI tools. Here's what that means for your sales funnel.

B2B vendor research has moved inside AI tools. Here's what that means for your sales funnel.

94% of B2B buyers now use LLMs during purchasing, and Microsoft Copilot alone has 15M paid enterprise seats shaping vendor shortlists.

MarketScale Newsroom·Jul 9, 2026
REV Partners brings AI-powered revenue operations to B2B go-to-market teams

REV Partners brings AI-powered revenue operations to B2B go-to-market teams

REV Partners LLC offers full-service revenue operations, combining CRM strategy, system integrations, and AI-driven GTM engineering for B2B companies.

MarketScale Newsroom·Jun 30, 2026
Bain & Company repositions the CIO as AI's chief enabler in enterprise technology push

Bain & Company repositions the CIO as AI's chief enabler in enterprise technology push

Bain & Company is expanding its enterprise technology practice, arguing that modern architecture is now a strategic requirement for scaling AI at speed.

MarketScale Newsroom·Jun 29, 2026
Crafted Journey How To: Aligning Faith, Leadership and Career Purpose Without Losing Sight of What Matters Most

Crafted Journey How To: Aligning Faith, Leadership and Career Purpose Without Losing Sight of What Matters Most

Professionals are increasingly questioning whether career success alone can deliver meaning, identity and long-term fulfillment. Coaching has moved beyond productivity hacks into deeper questions of purpose, faith and human flourishing, especially for leaders who want their work

suzy·May 6, 2026
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