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Service Logic

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North America's largest privately held commercial HVAC services company.

Service Logic is the largest privately held HVAC and mechanical services company in North America, with more than 70 years of operation and over 100 locations across the United States. The company provides commercial HVAC maintenance, repair, and building automation services, including contracts for mission-critical facilities such as data centers. Their MarketScale channel covers commercial HVAC operations, building performance, and the workforce and technology trends shaping mechanical services.

39 episodesVisit website ↗
Channel Brief·Service Logic · 39 episodes
Updated May 11, 2023

Service trades face skill gaps; technology and relationships close them

Service Logic's channel argues that HVAC, mechanical, and trade businesses survive on expertise, partnerships, and workforce development. Episodes pair real workplace challenges with concrete solutions and career narratives.

Service Logic's core argument is that commercial HVAC and mechanical service businesses thrive when they prioritize three things: continuous learning through relationships, adoption of monitoring and safety technology, and investment in attracting skilled labor to replace an aging workforce. The channel proves this repeatedly by documenting how Service Logic and its partner companies use peer groups, vendor integrations, and workforce development initiatives to solve immediate operational and staffing problems.

Drawn from The Benefits of Building Relationships And Per… and 3 more →

“Commercial HVAC is 100 percent dependent upon a reliable power supply.”

Elizabeth Barber, Service Logic

By the numbers

57%

of respondents experienced skilled labor shortages

5%

anticipated HVAC employment growth from 2021 to 2031

29%

of total U.S. end-use energy consumed by HVAC systems

3 million

estimated skilled trade jobs available by 2028

What the channel argues

DataA 2022 Business Conditions survey found 57% of respondents experienced skilled labor shortages.→
DataHVAC systems consume roughly 29% of total U.S. end-use energy, making efficient maintenance critical.→
DataThe U.S. Bureau of Labor Statistics anticipates 5% HVAC employment growth from 2021 to 2031.→
DataBy 2028, more than 3 million skilled trade jobs will be available.→
DataFalls are the leading cause of construction death; in 2020, 351 of 1,008 construction fatalities were fatal falls to a lower level.→
DataIndoor air can be up to five times more polluted than outdoor air, raising respiratory and allergy risk.→

What you'll learn

•Why Service Logic built a network of peer groups and why participation can accelerate company growth by more than four times in a relatively short period.
•How Volta Insite's continuous HVAC monitoring and anomaly alerts prevent catastrophic system failures before they occur.
•That skilled trades offer steady demand, income, and job security with continual learning, and why college is not the only career path.
•How local HVAC professionals deliver peace of mind by ensuring systems remain operational during uncertain times, particularly post-pandemic.
•Why renewable energy cost decreases could speed up technology advancements within HVAC and provide benefits to technicians and customers.

What to do about it

→Join or create non-competitive peer groups with similar HVAC and mechanical service businesses to share best practices, measure performance, and accelerate growth.
→Integrate predictive monitoring systems like Volta Insite into your HVAC operations to observe anomalies before they become costly failures, reducing downtime and customer risk.
→Develop and fund workforce recruitment programs that emphasize trade careers as viable alternatives to four-year degrees, targeting high school students and community colleges in your region.

Who and what shows up

Greg Crumpton

Vice President of Critical Environments and Facilities, Service Logic

Recurring host and subject discussing career paths built on relationships, continuous learning, and the importance of strategic accounts in HVAC service.

Denis Kouroussis

Founder and CEO, Volta Energy

Built long-term partnership with Service Logic since 2009; discusses benefits of technology partnerships and predictive monitoring for HVAC customers.

Elizabeth Barber

Operations and Communications Manager, Service Logic

Discusses renewable energy cost decreases, strategic accounts, and the importance of reliable power supply for commercial HVAC operations.

Aedan Fida

CEO and Co-Founder, Blade Air

Addresses how businesses can partner with trusted providers to find indoor air sanitization solutions that work in a market flooded with unproven products.

Brittney Johnson

Maintenance Sales Representative, Commercial Mechanical Utah

Exemplifies women entering HVAC at larger numbers and making impact; transitioned from customer service to field roles and emphasizes importance of HVAC maintenance for peace of mind.

Questions this channel answers

Q

Why is there a shortage of skilled HVAC and trade workers?

An aging workforce is exiting the field as young people are encouraged toward college rather than trades. A 2022 Business Conditions survey found 57% of respondents experienced skilled labor shortages, and by 2028 more than 3 million skilled trade jobs will be available.

A Rewarding Career Awaits in the HVAC Industry. Just ask… →
Q

How can HVAC businesses improve efficiency and reduce risk?

Integrate continuous monitoring systems like Volta Insite that alert operators to anomalies before catastrophe occurs, and partner with trusted service providers experienced across multiple manufacturers' equipment.

A Discussion with Volta Insite →
Q

What strategies mitigate respiratory virus spread in buildings?

Increase ventilation and filtration, implement social distancing protocols, increase cleaning and disinfection, and encourage personal protective equipment use.

How to Mitigate a Respiratory Virus in Your Building →
Q

How important is indoor air quality to building occupants?

Indoor air can be up to five times more polluted than outdoor air, raising the risk of respiratory diseases and allergies. COVID-19 heightened awareness that indoor air quality negatively impacts physical and mental health.

Service Logic Offers Solutions for Air Quality Improveme… →
Q

What makes a career in HVAC valuable for young workers?

HVAC careers offer steady demand, income, and job security with continual learning and development of new technologies. The U.S. Bureau of Labor Statistics anticipates 5% HVAC employment growth from 2021 to 2031, and skilled trade jobs do not require a college degree.

PSR Mechanical’s David Parks Shines a Light on a Rewardi… →
Topics:HVAC workforce recruitment and retentionCommercial building energy managementIndoor air quality and respiratory virus mitigationPredictive monitoring and building controlsSafety training and compliance
Themes:Relationships and peer learning drive operational and business growthProactive technology adoption prevents costly failures and builds customer trustSkilled labor pipeline requires industry investment and narrative change

Industry context

Contact center operations are shifting toward distributed workforces and digital-first models while addressing persistent labor market challenges through enhanced training and retention strategies to compete for skilled talent.

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